Overview and Contact Information
Overview of Services
The American Citizens Services (ACS) Section provides assistance with U.S. Passports, Reports of Birth Abroad, Reports of Death Abroad, voting abroad, Notary services, federal benefits, and other specialized consular services, such as repatriation loans, prison visits to incarcerated Americans and welfare and whereabouts inquiries.
Regulations prohibit the ACS section from acting as a travel agent, bank, interpreter, employment office, lawyer, investigator or law enforcement agent, or from assisting with personal legal or medical matters. However, ACS can tell you how to find and receive help on these and other matters. Should questions arise while searching our website, do not hesitate to contact us.
American Citizen Service
ACS is closed on American and Ecuadorian holidays
Telephone: (593-2) 398-5300
For calls concerning the arrest, injury, serious illness, or death of an American citizen after regular business hours (8:00 a.m. - 5:00 p.m.), please call: (593-2) 398-5000 and follow the instructions.
| Monday - Thursday | Friday | |
|---|---|---|
| Telephone Inquiries | 8:00 a.m. to 10:00 a.m. | 10:00 a.m. to 11:00 a.m. |
| Appointments | 1:00 p.m. to 3:00 p.m. | |
| Schedule an appointment | ||
| ACSQuito@state.gov | ||
All non-emergency voicemails and emails will be returned by the end of the next business day.
No appointment is necessary to pick up an issued passport Monday through Thursday between the hours of 1:00 and 3:00 p.m.
| Monday - Thursday | |
|---|---|
| Telephone Inquiries | 8:30 a.m. to 10:30 a.m. |
| Monday and Thursday | |
| Appointments | 1:30 p.m. to 3:30 p.m. |
| Schedule an appointment | |
| ACSQuito@state.gov | |
| Monday - Thursday | |
|---|---|
| Telephone Inquiries | 8:30 a.m. to 10:30 a.m. |
| Tuesday and Wednesday | |
| Walk-ins | 1:30 p.m. to 3:30 p.m. No appointment necessary |
| FBUQuito@state.gov |
| Monday - Thursday | |
|---|---|
| Walk-ins | 1:00 p.m. to 3:00 p.m. |
| ACSQuito@state.gov |
Contact Information:
E-mail:
ACS general inquiry: ACSQuito@state.gov
Federal Benefits: FBUQuito@state.gov
Mailing (Correspondence):
Embajada de los Estados Unidos
American Citizen Services
Avigiras E12-170 y Ave. Eloy Alfaro
Quito, Ecuador
Telephone: (593-2) 398-5300
Direct ACS Fax: (593-2) 398-5268
STEP PROGRAM
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If you are a U.S. Citizen currently traveling abroad, you may wish to enroll in the Smart Traveler Enrollment Program. You can do so through the Department of State's STEP system.