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What if I don't know the date the incident occurred?
Please provide the date to the best of your ability and make a note of your uncertainty
in the incident description.
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What is a Motorcoach/Over-The-Road-Bus (OTRB)?
- Approximately 40 to 85 passengers.
- May include wheelchair lift.
- Restroom facilities onboard.
- Has an elevated passenger deck over a baggage compartment.
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What is meant by the origin and destination of the trip?
Origin means where the trip started. For example, if you were traveling from New
York, NY to Boston, MA, the origin of your trip would be New York, NY, and the destination
is Boston, MA, where the trip ended.
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What if I don't know the city or state of origin or destination?
Please provide as much information as you can. If you don't know the city, please
provide the name of state. This information is important to verify if the trip crossed
state lines, and is, therefore, under the jurisdiction of FMCSA.
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Do I need to know the Route/Job/Invoice #?
No, but the information is helpful, if you can provide it.
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Where do I find the Route/Job/Invoice#?
In many cases, this information is listed on the ticket.
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What if my complaint type isn't listed under “Select a Complaint Type”?
The list has been compiled from the most common ADA, service and safety complaints
for a passenger carrier. If the complaint violation you are reporting is not listed,
please:
- Select the most suitable complaint category from the icons provided.
- On the next page, explain your complaint in the “Incident Description”
field.
- Select the pre-determined Complaint Detail that is the most similar to your complaint.
- Be sure to check the box if the allegation is available. If you cannot find it,
describe it in the text box. It may be helpful, although it is not required, to
refer to the Federal Motor Carrier Safety Regulations at
www.fmcsa.dot.gov. A safety complaint could be based upon observed violation(s)
of 49 CFR, under any of the part numbers below:
- Part 390 General FMCSA Safety Regulations
- Part 391 Qualifications of Drivers
- Part 392 Driving of Commercial Motor Vehicles (CMV)
- Part 393 Required Parts and Accessories
- Part 395 Hours of Service of Drivers
- Part 396 Inspection, Repair and Maintenance of CMV's
- Part 397 Transportation of Hazardous Materials
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Do I need to have supporting documents?
No. Supporting documents are optional,but any information you provide can help the
FMCSA to address the complaint. If you have photos, documents, or videos that you
wish to submit as part of your complaint, please feel free to provide them.
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What types of documents can I upload?
Photos, documents, and videos can be uploaded and submitted with your complaint.
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Can I upload more than one document?
Yes. In order to upload more than one document click on, “choose file,”
select the file you wish to upload. Type in a description of the file and then click
“add file.” Repeat these steps until you have added all of the files
you want to submit with your complaint. Click “next” to continue.
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What if I have trouble uploading the document?
Please call our toll free hotline for assistance at 1-888-DOT-SAFT (1-888-368-7238),
available from 9:00 AM to 7:00 PM, Monday through Friday, Eastern Time.
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What if my document is bigger than 5MB?
Please call our toll free hotline for assistance at 1-888-DOT-SAFT (1-888-368-7238),
available from 9:00 AM to 7:00 PM, Monday through Friday, Eastern Time.