Lost User ID

If the user has forgotten their User ID that they selected upon account creation, they may retrieve it if they have provided a primary email address.

Note: This feature will not work for Organizational user accounts, as they do not provide a Date of Birth for the Organization upon account creation.

Lost User ID Wizard

To retrieve a lost User ID:

Forgot User ID Wizard

Lost User ID Wizard

To retrieve a lost User ID:

Step

Action

1

Navigate to the STEP home page.

2

Click the Forgot User ID link.

3

The system will display the Forgot User ID wizard.

4

Enter your primary email address and date of birth in the fields provided.

5

Click the Submit button.

6

The system will display a success message if the primary email address and date of birth match an existing account.

7

The system will email the lost User ID to the users’ primary email address.