Ask the NIH IT Service Desk: More about the KB

For those of you who work the occasional odd hours, or are hooked on quick access to information, the NIH IT Service Desk's Self-Service Knowledge Base (KB) is the tool for you.

Why use the KB?

The KB is the place to go to when you are looking for NIH-related IT information. For example, if you want to know how you can setup NIH email on your iPad or if you want to know what to do when you lose your BlackBerry on the metro, the KB can help.

The KB is open 24x7 and is perfect for those who like to find answers quickly and independently, or for those who are working off-hours. Need a quick review on how to update your address in GovTrip? Give the KB a try.

Video tutorials

Some of the most popular Service Desk requests now also have video tutorials attached to the text, such as How to Create a Personal Folder in MS Outlook, or How to Use your PIV Card and the Any Connect VPN client for Remote Access.

We want your feedback

The Self-Service KB is a growing resource and depends on the contributions and feedback from the NIH community. If you use the KB and have information that you would like added to the KB, or if you see incorrect information, or have other comments/questions, please feel free to contact the NIH IT Service Desk's Knowledge Management team at CITDCSKMTEAM@mail.nih.gov.

Visit the Self-Service Knowledge Base:

• http://itservicedesk.nih.gov/selfservice (Direct link)


• http://itservicedesk.nih.gov/support/ (Via the OSR/Online Ticket Submit)

As always, the Service Desk is happy to help with your requests, and we hope that this resource will enhance our ability to do so.

Back to top of page