August 12, 2011

Extended Outage of Production Systems Scheduled for August 21

On Sunday, August 21, 2011, there will be a total service outage of no more than 10 hours from 12:01 am to 10:00 am (at the latest) for all Titan systems to install additional capacity and an additional 16 gigabytes of memory to meet fiscal year-end processing demands.

This work is the second stage of a three-stage project to upgrade Titan's central processing units (CPUs) to the latest technology.

Need help or have questions?

If you need help or have any questions regarding this outage, just submit a service request via the NIH IT Service Desk at http://itservicedesk.nih.gov/support or give them a call at 301-496-4357, 866-319-4357 (toll free), or 301-496-8294 (TTY).