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Core Service Offerings |
The Core Service Offerings describe the capabilities the Office of the DCMO provides stakeholders and customers. Each of the Core Service Offerings, described below, is a combination of services, solutions and capabilities delivered across the DoD Business Mission Area (BMA) to fulfill the Office of the DCMO mission. The Core Service Offerings enable improved service to the customer by “bundling” capabilities drawn from multiple parts of the organization to deliver comprehensive solutions. DoD Business Strategic Planning, Performance Management, and OversightDevelop and promulgate strategic guidance for defense business operations aligned with overarching defense strategic guidance and ensure that the strategy is executed at all levels of the enterprise through a rigorous performance management system and robust performance improvement program. We assist OSD and the DoD Components to align their strategic plans, performance goals, and measures to DoD’s highest level strategic business guidance, outlined in the Quadrennial Defense Review (QDR), Annual Performance Plan and Report, Strategic Management Plan (SMP), and Enterprise Transition Plan (ETP). Additionally, we ensure accountability for results through compliance with the GPRA Modernization Act and the National Defense Authorization Act. This service offering also increases the effectiveness and efficiency of business operations through the application of Continuous Process Improvement/Lean Six Sigma and Business Process Reengineering (BPR) in compliance with the Business Enterprise Architecture (BEA). Successful Implementation and Oversight of Defense Business SystemsLead the Department’s acquisition oversight of specific defense business systems and ensure the adoption of industry best practices to hold programs accountable for business outcomes in addition to traditional cost, schedule, and technical performance parameters. We execute delegated Milestone Decision Authority (MDA) for many of the Department’s business Major Automated Information Systems (MAIS) and serve as the Overarching Integrated Product Team lead for the Under Secretary of Defense for Acquisition, Technology & Logistics (USD (AT&L)) for these remaining business MAIS programs. Additionally, through this service offering we lead, on behalf of the USD (AT&L), the design and implementation of the Business Capability Lifecycle (BCL), which is an alternative IT acquisition approach for business systems emphasizing rapid capability delivery and holds programs and functional sponsors responsible for business results. Effective Business Portfolio and Investment ManagementOversee development, modernization, and sustainment of the Department’s portfolio of business systems. Working with Departmental stakeholders, we define, develop, and enforce overall business system functional strategies and organizational execution plans to enable portfolio management. Through DoD’s defense business systems Investment Review Board (IRB), we ensure implementation of these plans and strategies and review and certify planning, design, acquisition, development, deployment, operation, maintenance, modernization, and project cost benefits and risks of covered defense business system programs. Rapid and Agile Business Solutions Provided for the WarfighterRespond to urgent capability gaps for Combatant Commands and other in-theater customers to ensure that expeditionary business processes work effectively and efficiently. We deliver timely business solutions to the warfighter to meet urgent or emergent requirements. We also support refinement of the expeditionary business environment based on lessons learned from warfighter experience to be better prepared for future contingencies. Through this service offering, we also apply those in-theater lessons learned to broader Departmental strategy, policy and architecture to ensure the business mission areas are aligned with warfighter needs. Delivering the Business Enterprise Architecture, Standards, and Technology InnovationBuild and publish the Department’s Business Enterprise Architecture (BEA) to guide and constrain investments in defense business systems and achieve a target business environment. The BEA enables the Department to identify candidate DoD enterprise processes, services, and systems for deployment DoD-wide, and to discover and eliminate redundant investments. Through collaboration with Departmental stakeholders, we build and publish the BEA in adherence with industry standards. Through this service offering, we provide innovation and thought leadership on the application of advanced business technologies and methodologies, including leading DoD and the federal government in engineering advanced technical standards. End-to-End Business Process Optimization, Integration, and AlignmentReorient the management of defense business operations around cross-functional end-to-end (E2E) business processes to enable informed enterprise-wide decisions, select targeted investments in business IT capabilities, and ensure investments are interoperable, efficient, and non-duplicative. We manage the Department’s transition from a functionally stove-piped organization to an integrated enterprise that is optimized along and across E2E processes. The holistic understanding of DoD’s business environment afforded by these E2E processes allows DoD to make more informed enterprise-wide decisions. It also enables the Department to make targeted investments in business IT capabilities and ensure the investments are interoperable, efficient, and non-duplicative – regardless of whether investments are enterprise or component systems, Enterprise Resource Planning (ERP) systems or distributed services. Business Intelligence for Effective Decision-MakingEnable data-driven decisions through identification and use of authoritative data sources and aggregation technologies. We provide and implement a business intelligence strategy that incorporates information, data aggregation, and decision support tools to create standardized business intelligence capabilities across the Department’s business operations. By leveraging technology to access and aggregate data from multiple authoritative sources, we enable secure access to information when it is needed, wherever it resides, so that users can analyze, report, and present the data necessary to support decision making. |