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Visas

Contact Us

Bahasa Indonesia and English-speaking customer service agents are ready to assist you Monday - Friday from 7:00am to 7:00pm. The call center is closed for Indonesian and U.S. holidays.

Required Information

Please have all of the following information on hand before contacting the call center:

  • The visa applicant's first and last name
  • The visa applicant's passport number
  • The visa applicant's date of birth
  • The visa applicant's email address
  • The U.S. Embassy/Consulate where the visa applicant will appear for an interview

If you do not have all of the information listed above then the call center will not be able to help you. Please collect the missing information and then call back.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Indonesia Callers: If you are in Indonesia, we offer multiple numbers to contact us:
    • If you are calling from a mobile or landline with IDD calling available, please call 007 803 601 5235.
    • If you are calling from a mobile which is VOIP enabled, please call +60 3 23023901.
    • Please call +62 21 5797 7734 if you are unable to call the above numbers.
  • International Callers: Applicants calling from the United States can reach a customer service representative at (214) 571-1600 or (646) 254-3546. Hours of operation in the continental U.S. are 7pm-7am EST / 6pm-6am CST / 5pm-5am MST / 4pm-4am PST.


Chat (8:00 a.m. to 8:00 p.m.): To chat with a customer service representative, please click here. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Email: To reach a customer service representative via email, please write to us at:  support-indonesia@ustraveldocs.com. 

Location: Jalan Medan Merdeka Selatan No. 5,  Jakarta Pusat.  The Embassy is just south of the Indonesian National Monument in Central Jakarta.  There is no parking at or near the Embassy so please come by taxi.