Introduction to American Citizen Services (ACS)

Applications for U.S. passports, Consular Reports of Birth Abroad (CRBA), additional pages for U.S. passports, notary and all other American Citizen services are by appointment only 12:30 to 14:30 pm, Monday to Friday.  The Embassy is closed on both Indonesian and U.S. holidays and weekends.  Fees for consular services may be paid only in Indonesian Rupiah cash or by credit card (American Express, Diners Club, Discover, Master Card or Visa).

Our mailing addresses are U.S. EMBASSY JAKARTA/CONS, followed by either:

• 5 Jalan Medan Merdeka Selatan, Jakarta 10110 INDONESIA, or
• DPO AP 96520 USA

Our contact numbers are:

• +62-21 3435-9055/9054 any business day,  9:00-11:00 am
• E-mail: jakartaacs@state.gov 
• +62-21 3435-9000, ext. 0 (operator) at anytime for emergency only (to report death or arrest of an American citizen outside of working hours);
• Fax: +62-21 385-7189 

Entry to all U.S. government facilities is strictly controlled, similar to that encountered at international airports.  Please do not bring the following items as there are no storage lockers at or near the U.S. Embassy:

• Battery operated or electronic devices such as mobile phones, digital diaries, digital watches, pagers, cameras, audio/video cassettes, compact discs, MP3's, floppies, laptop or tablet computers, or portable music players.
• Large, bulky bags, such as travel bags, over the shoulder purses, backpacks, briefcases, or suitcases. Please limit your hand-carry items to a small purse and plastic folder containing your application documents.  
• Food or consumables.  Drinking water is available in the waiting area.
• Sealed envelopes or packages.
• Cigarettes / cigars / match boxes / lighters / other flammables.
• Sharp objects such as scissors, knives of any size or nail files.
• Weapons or explosive material of any kind.