Feb
13
Social media in government has moved far beyond “fad” to exist fully ingrained in mission-centric operations. Science. Technology. Defense. Healthcare. Research. An inter-planetary robot sending tweets from Mars. For many, 2012 was the year government participation in social media became standard. #SocialGov 2013 isn’t just about “media” anymore — delve into the wider net of …
Feb
11
Last week I presented a webinar for DigitalGov University, Above & Beyond Metrics: Tell a Story with Reports. In this presentation I gave some helpful tips to interpret and present your metrics in a meaningful and engaging manner. Here are the highlights: How to Interpret Your Metrics in Context Consider the purpose of your site. Take …
Jan
22
Another great roundup of social media articles for the week of January 14, 2013. SMI: Eight ways to encourage content engagement In a bid to better understand what makes consumers like and engage with content, MIT Sloan’s Management Review studied 98 global brands and more than 1,000 wall posts and has identified eight key actions to …
Dec
17
Another great roundup of social media articles for the week of December 10, 2012. FedScoop: CIO Council releases federal government mobility report - Based on interviews with 21 federal agencies, the report, “Government Use of Mobile Technology: Barriers, Opportunities, and Gap Analysis,” addresses a federal digital government strategy milestone aimed at evaluating “opportunities to accelerate the secure …
Nov
13
Round out your professional reading (and video watching) list with these suggestions, contributed by members of the Federal Social Media Community of Practice. Today, we have 22 headlines to share. Enjoy! Social Media Today: 16 Experts on the Future of Digital Customer Service - Digital customer service is on the rise. More and more companies are …
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