VISN 8 Telcare

After hours VA Health Care services are just a phone call away!

The Telcare mission is to provide quality customer service to Veterans. Your dedicated Telcare team is here to give VA health care advice and information. Registered Nurses and Administrative staff are on hand to assist you when your Clinic is closed. Telcare uses approved health care protocols and is URAC accredited.

If you have a medical emergency, dial 911.

When your Clinic is closed, Telcare is available: 1-877-741-3400

Hours of Operation: Monday-Friday 4:00pm - 8:00am & 24/7 on Weekends/Holidays

When you call Telcare we need to know: the Veteran’s full name, full social security number, and date of birth.
Staff may verify telephone number and address.

After hours Telcare services include:

• Access to a Registered Nurse**
  Contact your facility Fee Basis Department the first business day after non-VA services in regards to VA payment.

  Fee Basis contact information (Click to expand) (727) 398-6661 x3224/3233 Bay Pines VA Healthcare System (305) 324-4455 x7130/7131 Miami VA Healthcare System  (352) 376-1611 x7401 North Florida/South Georgia Veterans Health System - Gainesville  (386) 755-3016 x2988/2991 North Florida/South Georgia Veterans Health System - Lake City  (407) 629-1599 x6501 Orlando VA Medical Center  (787) 641-7582 x11370/11290 VA Caribbean Healthcare System  (813) 972-7009 press 2 James A. Haley Veterans' Hospital - Tampa  (561) 422-6838 press 3 West Palm Beach VA Medical Center

• Help with coordinating your health care

• Evaluation of symptoms

• Appointment information

• Appointment cancellation (rescheduling of appointments must be completed during business hours.)

• Pharmacy questions

• Help with renewal of expired medications. 
   For refills, please call your auto-refill line.
  

  Auto-refill contact information (Click to expand) (888) 820-0230 Bay Pines VA Healthcare System 888) 276-1785 x3376 Miami VA Healthcare System  (800) 349-9457 x2938 North Florida/South Georgia Veterans Health System  (877) 646-4550 Orlando VA Medical Center  (877) 737-8820 VA Caribbean Healthcare System  (888) 281-5463 James A. Haley Veterans' Hospital - Tampa  (800) 317-8387 West Palm Beach VA Medical Center

• Provider information

• During disasters, Veterans and employees can get updated information on facility closures, appointment cancellations and pharmacy refills

• Other general information and services

**Patients assigned to the VA Caribbean Healthcare System can call VISN 8 Telcare for medical advice only.