U.S. Embassy Lima Contact Information

American Citizen Services Appointment System

The U.S. Embassy is open for services Monday through Friday, 8:00 a.m. to 11:30 a.m. except U.S. and Peruvian holidays.

In order to provide more effective customer service, we ask that you make an appointment before your visit. Our system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases.

You may request several services for the same visit to the Consular Section. So that we may better serve you, please make a separate appointment for each individual service.

Please arrive fifteen minutes before your scheduled appointment. The scheduled appointment will automatically be cancelled for anyone arriving late. You will be required to schedule a new appointment via our website.

Please select from the links below to choose a date and time that is convenient for you. Note that only available appointment slots will be displayed. Be sure to print the confirmation screen and bring the page with you to your appointment. There is no charge for making or canceling an appointment. You may cancel your appointment by selecting the link below, or contacting us by phone. If you must cancel, we ask that you do so at least 24 hours prior to the start of your scheduled appointment.

Please click here to make or cancel an appointment for passport-related applications & Consular Report of Birth Abroad (CRBA).

Please click here to make or cancel an appointment for notary or other services.

American Citizen Services Telephone Inquiries

Telephone inquiry hours for non-emergency American Citizen Services questions are from 2:30 p.m. to 4:00 p.m., Monday through Friday, except U.S. and Peruvian holidays.

Telephone: [011] (51-1) 618-2000.

If you have a life or death emergency, you may call (51-1) 618-2000 at any time. An embassy duty officer is available 24 hours a day, seven days a week. Please note that passports can only be replaced during office hours.

Please note that American Citizen Services staff members do not answer visa related inquiries. Please refer to the contact information for visa inquiries.

Federal Benefits Telephone Inquiries

Federal Benefits Phone hours are: 2:30 p.m. to 4:00 p.m., Monday through Friday.  You may also email us at LimaACS@state.gov, for general federal benefits inquiries and appointments for a Federal Benefits service. Federal Benefits Internet information can be found on the Social Security Administration website.

Embassy Address in Lima

Avenida Encalada, Cuadra 17
Monterrico - Surco, Lima, Peru
Phone: 618-2000
Fax: 618-2724

Cusco Consular Agency Contact Information

Avenida Pardo 845
Cusco, Peru
Phone: [011] (51) (084) 231-474
Mobile: [011] (51) (084) 984-621-369
Fax: [011] (51) (084) 245-102

Office hours: Monday to Friday, from 9 a.m. to 3 p.m.

The consular agent is available 24 hours a day, 7 days a week, for emergency assistance in Cusco or the surrounding area. Additionally, the Cusco consular agent can accept passport applications and applications for Consular Reports of Birth Abroad during normal business hours; please note that personal interviews with the Embassy in Lima may be requested upon receipt of these applications.  The consular agent cannot provide travelers with emergency passports, but can assist in coordinating with the Embassy. Please call first to schedule an appointment.

Website Inquiries

For questions related to American Citizen Services, you may email LimaACS@state.gov. Please note that we do not respond to visa related inquiries. All visa related inquiries should be directed to the Visa Unit.