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2011 Visit Adult Report Builder


2011 Visit Adult


Follow-up on Test Results
Patients’ Rating of the Doctor
Willingness to Recommend

Composites


Getting Timely Appointments, Care, and Information Combines responses from five questions regarding how much of a problem, if any, consumers had with various aspects of getting timely care.

Never + SometimesUsuallyAlways

Scale
National
13%26%61%
National Distribution(n=263,737)

Region
12%27%61%
Midwest(n=138,947)
11%25%64%
Northeast(n=60,266)
18%23%59%
South(n=26,427)
18%27%55%
West(n=38,097)

Physician Specialty
13%28%58%
Family Practice(n=29,037)
12%27%61%
Internal Medicine(n=16,087)
15%24%61%
OB/GYN(n=7,007)
N/A
Pediatrics
12%15%73%
Other Primary Care(n=306)
12%16%72%
Surgical(n=4,294)
15%23%62%
Other Specialty(n=36,167)

Practice Ownership and Affiliation
13%25%62%
Provider and/or Physician(n=54,527)
13%26%61%
Hospital or Health System(n=163,691)
N/A
University or Academic Medical Center
18%27%56%
Community Health Center(n=29,259)
12%23%65%
Other(n=9,385)

Survey Mode
13%26%61%
Mail(n=258,719)
16%18%66%
Phone(n=5,018)
N/A
IVR
N/A
Web/Internet
Q6 Got appointment for urgent care as soon as needed

Never + SometimesUsuallyAlways

Scale
National
10%24%65%
National Distribution(n=114,820)

Region
10%26%64%
Midwest(n=59,102)
7%22%70%
Northeast(n=26,707)
13%20%67%
South(n=11,792)
14%26%60%
West(n=17,219)

Physician Specialty
9%27%64%
Family Practice(n=16,364)
9%24%67%
Internal Medicine(n=8,207)
14%23%64%
OB/GYN(n=2,369)
N/A
Pediatrics
11%14%75%
Other Primary Care(n=101)
7%13%80%
Surgical(n=1,687)
13%21%66%
Other Specialty(n=10,821)

Practice Ownership and Affiliation
8%22%69%
Provider and/or Physician(n=23,957)
10%25%64%
Hospital or Health System(n=72,307)
N/A
University or Academic Medical Center
15%25%60%
Community Health Center(n=12,454)
7%20%74%
Other(n=4,223)

Survey Mode
10%25%65%
Mail(n=112,428)
11%14%74%
Phone(n=2,392)
N/A
IVR
N/A
Web/Internet
Q8 Got appointment for check-up or routine care as soon as needed

Never + SometimesUsuallyAlways

Scale
National
6%23%70%
National Distribution(n=189,002)

Region
6%24%70%
Midwest(n=103,789)
5%21%74%
Northeast(n=41,564)
8%20%72%
South(n=18,263)
10%25%65%
West(n=25,386)

Physician Specialty
6%25%69%
Family Practice(n=22,526)
6%24%71%
Internal Medicine(n=13,141)
11%27%63%
OB/GYN(n=5,307)
N/A
Pediatrics
6%14%80%
Other Primary Care(n=181)
5%12%83%
Surgical(n=2,144)
7%20%73%
Other Specialty(n=21,803)

Practice Ownership and Affiliation
5%21%74%
Provider and/or Physician(n=38,752)
6%24%69%
Hospital or Health System(n=119,214)
N/A
University or Academic Medical Center
10%25%65%
Community Health Center(n=20,285)
4%18%78%
Other(n=6,795)

Survey Mode
6%24%70%
Mail(n=185,297)
8%15%77%
Phone(n=3,705)
N/A
IVR
N/A
Web/Internet
Q10 Got answer to phone question during regular office hours on same day

Never + SometimesUsuallyAlways

Scale
National
13%27%60%
National Distribution(n=105,003)

Region
12%28%60%
Midwest(n=55,696)
10%26%64%
Northeast(n=24,216)
15%23%62%
South(n=10,507)
19%28%53%
West(n=14,584)

Physician Specialty
12%30%58%
Family Practice(n=12,735)
11%29%60%
Internal Medicine(n=7,524)
13%23%64%
OB/GYN(n=2,914)
N/A
Pediatrics
17%19%64%
Other Primary Care(n=138)
12%17%71%
Surgical(n=1,479)
16%24%60%
Other Specialty(n=11,846)

Practice Ownership and Affiliation
12%27%61%
Provider and/or Physician(n=22,815)
12%27%60%
Hospital or Health System(n=64,423)
N/A
University or Academic Medical Center
17%28%55%
Community Health Center(n=11,936)
7%21%72%
Other(n=3,684)

Survey Mode
13%27%60%
Mail(n=102,513)
17%19%63%
Phone(n=2,490)
N/A
IVR
N/A
Web/Internet
Q12 Got answer to phone question after hours as soon as needed

Never + SometimesUsuallyAlways

Scale
National
16%22%62%
National Distribution(n=18,557)

Region
16%23%62%
Midwest(n=9,007)
13%21%66%
Northeast(n=4,000)
21%17%62%
South(n=2,120)
19%22%58%
West(n=3,430)

Physician Specialty
16%24%60%
Family Practice(n=1,950)
16%24%60%
Internal Medicine(n=1,059)
12%18%70%
OB/GYN(n=707)
N/A
Pediatrics
8%4%88%
Other Primary Care(n=26)
15%12%73%
Surgical(n=314)
17%18%65%
Other Specialty(n=2,043)

Practice Ownership and Affiliation
15%20%65%
Provider and/or Physician(n=3,991)
16%22%62%
Hospital or Health System(n=10,643)
N/A
University or Academic Medical Center
19%24%57%
Community Health Center(n=3,150)
16%21%63%
Other(n=530)

Survey Mode
16%22%62%
Mail(n=18,062)
15%16%69%
Phone(n=495)
N/A
IVR
N/A
Web/Internet
Q13 Wait time to be seen within 15 minutes of appointment time

Never + SometimesUsuallyAlways

Scale
National
21%33%46%
National Distribution(n=261,329)

Region
18%33%49%
Midwest(n=138,133)
18%35%47%
Northeast(n=59,664)
34%32%33%
South(n=26,082)
30%32%38%
West(n=37,450)

Physician Specialty
22%36%41%
Family Practice(n=28,790)
17%36%46%
Internal Medicine(n=15,937)
27%29%44%
OB/GYN(n=6,940)
N/A
Pediatrics
21%25%54%
Other Primary Care(n=302)
21%27%51%
Surgical(n=4,253)
22%31%47%
Other Specialty(n=35,850)

Practice Ownership and Affiliation
24%36%40%
Provider and/or Physician(n=54,031)
19%33%49%
Hospital or Health System(n=162,567)
N/A
University or Academic Medical Center
27%32%41%
Community Health Center(n=28,636)
25%37%38%
Other(n=9,293)

Survey Mode
21%33%45%
Mail(n=256,361)
26%27%47%
Phone(n=4,968)
N/A
IVR
N/A
Web/Internet
How Well Doctors Communicate With Patients Combines responses from six questions regarding how often doctors communicated well with consumers.

NoYes, somewhatYes, definitely

Scale
National
2%8%90%
National Distribution(n=265,783)

Region
1%8%91%
Midwest(n=139,634)
1%8%91%
Northeast(n=60,979)
2%9%89%
South(n=26,741)
2%9%88%
West(n=38,429)

Physician Specialty
1%8%91%
Family Practice(n=29,179)
1%8%91%
Internal Medicine(n=16,166)
2%8%91%
OB/GYN(n=7,087)
N/A
Pediatrics
1%5%93%
Other Primary Care(n=312)
1%7%91%
Surgical(n=4,368)
2%9%90%
Other Specialty(n=36,676)

Practice Ownership and Affiliation
1%8%91%
Provider and/or Physician(n=55,068)
2%8%90%
Hospital or Health System(n=164,780)
N/A
University or Academic Medical Center
2%8%90%
Community Health Center(n=29,460)
2%9%89%
Other(n=9,466)

Survey Mode
2%8%90%
Mail(n=260,775)
1%9%90%
Phone(n=5,008)
N/A
IVR
N/A
Web/Internet
Q18 Doctor explained things clearly

NoYes, somewhatYes, definitely

Scale
National
1%7%91%
National Distribution(n=252,986)

Region
1%7%92%
Midwest(n=138,782)
1%8%91%
Northeast(n=54,710)
1%9%90%
South(n=21,578)
2%9%90%
West(n=37,916)

Physician Specialty
1%7%92%
Family Practice(n=27,083)
1%7%92%
Internal Medicine(n=13,994)
1%6%93%
OB/GYN(n=6,286)
N/A
Pediatrics
2%7%92%
Other Primary Care(n=120)
1%6%93%
Surgical(n=3,301)
1%9%90%
Other Specialty(n=31,727)

Practice Ownership and Affiliation
1%8%91%
Provider and/or Physician(n=54,532)
1%7%92%
Hospital or Health System(n=156,209)
N/A
University or Academic Medical Center
2%8%91%
Community Health Center(n=29,057)
1%9%89%
Other(n=9,380)

Survey Mode
1%7%91%
Mail(n=252,887)
6%94%
Phone(n=99)
N/A
IVR
N/A
Web/Internet
Q19 Doctor listened carefully

NoYes, somewhatYes, definitely

Scale
National
1%6%92%
National Distribution(n=258,962)

Region
1%6%93%
Midwest(n=138,814)
1%6%93%
Northeast(n=60,527)
1%7%91%
South(n=21,632)
2%7%91%
West(n=37,989)

Physician Specialty
1%6%93%
Family Practice(n=27,808)
1%7%93%
Internal Medicine(n=14,628)
1%5%94%
OB/GYN(n=6,761)
N/A
Pediatrics
5%95%
Other Primary Care(n=121)
1%5%94%
Surgical(n=3,856)
1%7%92%
Other Specialty(n=35,050)

Practice Ownership and Affiliation
1%6%93%
Provider and/or Physician(n=54,558)
1%6%93%
Hospital or Health System(n=158,889)
N/A
University or Academic Medical Center
2%6%92%
Community Health Center(n=29,136)
1%8%91%
Other(n=9,404)

Survey Mode
1%6%92%
Mail(n=258,863)
1%13%86%
Phone(n=99)
N/A
IVR
N/A
Web/Internet
Q21 Doctor gave easy to understand instructions

NoYes, somewhatYes, definitely

Scale
National
2%9%89%
National Distribution(n=217,659)

Region
2%9%90%
Midwest(n=118,934)
2%8%90%
Northeast(n=49,058)
2%9%89%
South(n=17,797)
2%10%87%
West(n=31,870)

Physician Specialty
2%8%90%
Family Practice(n=23,898)
1%9%90%
Internal Medicine(n=12,669)
2%8%91%
OB/GYN(n=5,442)
N/A
Pediatrics
2%4%94%
Other Primary Care(n=104)
2%7%91%
Surgical(n=2,977)
2%9%88%
Other Specialty(n=27,846)

Practice Ownership and Affiliation
2%9%89%
Provider and/or Physician(n=45,432)
2%9%90%
Hospital or Health System(n=134,403)
N/A
University or Academic Medical Center
2%10%88%
Community Health Center(n=24,967)
2%10%88%
Other(n=7,357)

Survey Mode
2%9%89%
Mail(n=217,569)
11%89%
Phone(n=90)
N/A
IVR
N/A
Web/Internet
Q22 Doctor knew important info about medical history

NoYes, somewhatYes, definitely

Scale
National
3%13%84%
National Distribution(n=263,164)

Region
3%13%84%
Midwest(n=138,629)
3%13%84%
Northeast(n=60,270)
3%13%84%
South(n=26,439)
4%15%82%
West(n=37,826)

Physician Specialty
3%13%84%
Family Practice(n=28,940)
2%12%86%
Internal Medicine(n=16,029)
3%15%82%
OB/GYN(n=7,022)
N/A
Pediatrics
4%9%87%
Other Primary Care(n=308)
3%14%83%
Surgical(n=4,303)
3%13%83%
Other Specialty(n=36,245)

Practice Ownership and Affiliation
3%12%85%
Provider and/or Physician(n=54,490)
3%14%83%
Hospital or Health System(n=163,396)
N/A
University or Academic Medical Center
3%13%84%
Community Health Center(n=28,966)
3%13%84%
Other(n=9,376)

Survey Mode
3%13%84%
Mail(n=258,157)
3%14%83%
Phone(n=5,007)
N/A
IVR
N/A
Web/Internet
Q23 Doctor showed respect

NoYes, somewhatYes, definitely

Scale
National
1%5%94%
National Distribution(n=259,257)

Region
1%5%94%
Midwest(n=139,016)
1%5%94%
Northeast(n=60,574)
1%6%93%
South(n=21,614)
1%6%93%
West(n=38,053)

Physician Specialty
1%5%95%
Family Practice(n=27,844)
1%5%95%
Internal Medicine(n=14,659)
1%4%95%
OB/GYN(n=6,771)
N/A
Pediatrics
3%97%
Other Primary Care(n=122)
1%5%95%
Surgical(n=3,861)
1%5%93%
Other Specialty(n=35,139)

Practice Ownership and Affiliation
1%5%94%
Provider and/or Physician(n=54,671)
1%5%94%
Hospital or Health System(n=159,054)
N/A
University or Academic Medical Center
1%5%93%
Community Health Center(n=29,146)
1%6%93%
Other(n=9,407)

Survey Mode
1%5%94%
Mail(n=259,159)
1%6%93%
Phone(n=98)
N/A
IVR
N/A
Web/Internet
Q24 Doctor spent enough time

NoYes, somewhatYes, definitely

Scale
National
2%8%90%
National Distribution(n=259,357)

Region
2%7%91%
Midwest(n=139,026)
1%7%91%
Northeast(n=60,578)
2%10%88%
South(n=21,648)
2%10%88%
West(n=38,105)

Physician Specialty
1%8%91%
Family Practice(n=27,878)
1%8%91%
Internal Medicine(n=14,681)
2%8%90%
OB/GYN(n=6,775)
N/A
Pediatrics
1%5%94%
Other Primary Care(n=122)
1%7%92%
Surgical(n=3,864)
2%8%90%
Other Specialty(n=35,118)

Practice Ownership and Affiliation
2%8%91%
Provider and/or Physician(n=54,661)
2%8%91%
Hospital or Health System(n=159,126)
N/A
University or Academic Medical Center
2%9%89%
Community Health Center(n=29,164)
2%9%89%
Other(n=9,428)

Survey Mode
2%8%90%
Mail(n=259,259)
1%6%93%
Phone(n=98)
N/A
IVR
N/A
Web/Internet
Helpful, Courteous, and Respectful Office Staff Combines responses from two questions regarding how often staff communicated well with consumers.

NoYes, somewhatYes, definitely

Scale
National
1%9%90%
National Distribution(n=258,785)

Region
1%8%91%
Midwest(n=138,360)
1%8%91%
Northeast(n=60,541)
1%10%89%
South(n=21,686)
2%11%87%
West(n=38,198)

Physician Specialty
1%10%89%
Family Practice(n=27,949)
1%8%91%
Internal Medicine(n=14,705)
1%11%87%
OB/GYN(n=6,785)
N/A
Pediatrics
6%94%
Other Primary Care(n=117)
1%7%92%
Surgical(n=3,867)
1%7%92%
Other Specialty(n=35,173)

Practice Ownership and Affiliation
1%8%91%
Provider and/or Physician(n=54,799)
1%8%91%
Hospital or Health System(n=158,339)
N/A
University or Academic Medical Center
2%10%89%
Community Health Center(n=29,217)
1%10%89%
Other(n=9,443)

Survey Mode
1%9%90%
Mail(n=258,688)
1%7%92%
Phone(n=97)
N/A
IVR
N/A
Web/Internet
Q28 Office staff was helpful

NoYes, somewhatYes, definitely

Scale
National
1%10%88%
National Distribution(n=258,147)

Region
1%10%89%
Midwest(n=138,156)
1%10%89%
Northeast(n=60,387)
2%11%87%
South(n=21,569)
2%13%84%
West(n=38,035)

Physician Specialty
1%12%87%
Family Practice(n=27,898)
1%10%89%
Internal Medicine(n=14,683)
2%13%85%
OB/GYN(n=6,764)
N/A
Pediatrics
9%91%
Other Primary Care(n=117)
2%8%90%
Surgical(n=3,857)
1%9%90%
Other Specialty(n=35,095)

Practice Ownership and Affiliation
1%10%88%
Provider and/or Physician(n=54,681)
1%10%89%
Hospital or Health System(n=158,019)
N/A
University or Academic Medical Center
2%12%86%
Community Health Center(n=29,042)
2%12%86%
Other(n=9,428)

Survey Mode
1%10%88%
Mail(n=258,050)
1%9%90%
Phone(n=97)
N/A
IVR
N/A
Web/Internet
Q29 Office staff showed courtesy and respect

NoYes, somewhatYes, definitely

Scale
National
1%7%93%
National Distribution(n=257,609)

Region
1%6%93%
Midwest(n=137,905)
1%6%93%
Northeast(n=60,240)
1%8%91%
South(n=21,570)
1%9%90%
West(n=37,894)

Physician Specialty
1%8%92%
Family Practice(n=27,787)
1%6%93%
Internal Medicine(n=14,598)
1%9%90%
OB/GYN(n=6,765)
N/A
Pediatrics
1%3%97%
Other Primary Care(n=115)
1%5%94%
Surgical(n=3,844)
1%5%94%
Other Specialty(n=34,978)

Practice Ownership and Affiliation
1%7%93%
Provider and/or Physician(n=54,532)
1%7%93%
Hospital or Health System(n=157,754)
N/A
University or Academic Medical Center
1%8%91%
Community Health Center(n=29,002)
1%8%91%
Other(n=9,390)

Survey Mode
1%7%93%
Mail(n=257,513)
1%4%95%
Phone(n=96)
N/A
IVR
N/A
Web/Internet

Follow-up on Test Results
Back to top
Q17 Doctor’s office followed up with test results

NoYes

Scale
National
16%84%
National Distribution(n=143,765)

Region
14%86%
Midwest(n=78,870)
16%84%
Northeast(n=31,190)
20%80%
South(n=15,086)
19%81%
West(n=18,619)

Physician Specialty
12%88%
Family Practice(n=17,655)
12%88%
Internal Medicine(n=10,503)
20%80%
OB/GYN(n=3,264)
N/A
Pediatrics
25%75%
Other Primary Care(n=130)
22%78%
Surgical(n=1,310)
19%81%
Other Specialty(n=16,739)

Practice Ownership and Affiliation
14%86%
Provider and/or Physician(n=29,192)
15%85%
Hospital or Health System(n=91,230)
N/A
University or Academic Medical Center
20%80%
Community Health Center(n=15,241)
23%77%
Other(n=4,668)

Survey Mode
16%84%
Mail(n=140,832)
15%85%
Phone(n=2,933)
N/A
IVR
N/A
Web/Internet

Patients’ Rating of the Doctor
Back to top
Q25 Rating of the Doctor

0-67-89-10

Scale
National
5%17%78%
National Distribution(n=263,216)

Region
4%17%79%
Midwest(n=138,572)
5%18%77%
Northeast(n=60,275)
5%16%79%
South(n=26,501)
6%19%76%
West(n=37,868)

Physician Specialty
5%20%75%
Family Practice(n=28,949)
4%19%76%
Internal Medicine(n=16,044)
4%18%78%
OB/GYN(n=7,034)
N/A
Pediatrics
4%15%81%
Other Primary Care(n=309)
3%14%83%
Surgical(n=4,337)
5%17%78%
Other Specialty(n=36,292)

Practice Ownership and Affiliation
5%17%79%
Provider and/or Physician(n=54,491)
5%18%78%
Hospital or Health System(n=163,452)
N/A
University or Academic Medical Center
5%17%78%
Community Health Center(n=28,949)
5%18%76%
Other(n=9,393)

Survey Mode
5%17%78%
Mail(n=258,159)
4%18%78%
Phone(n=5,057)
N/A
IVR
N/A
Web/Internet


Willingness to Recommend



Back to top
Q26 Would you recommend this doctor's office

NoYes, somewhatYes, definitely

Scale
National
3%9%89%
National Distribution(n=257,813)

Region
2%9%89%
Midwest(n=138,271)
2%9%89%
Northeast(n=60,212)
3%9%88%
South(n=21,467)
4%10%87%
West(n=37,863)

Physician Specialty
2%10%88%
Family Practice(n=27,730)
2%10%88%
Internal Medicine(n=14,598)
3%8%90%
OB/GYN(n=6,756)
N/A
Pediatrics
8%92%
Other Primary Care(n=120)
2%7%91%
Surgical(n=3,847)
3%8%89%
Other Specialty(n=34,868)

Practice Ownership and Affiliation
3%8%89%
Provider and/or Physician(n=54,265)
3%9%88%
Hospital or Health System(n=158,265)
N/A
University or Academic Medical Center
3%8%88%
Community Health Center(n=28,939)
3%10%88%
Other(n=9,394)

Survey Mode
3%9%89%
Mail(n=257,715)
2%11%87%
Phone(n=98)
N/A
IVR
N/A
Web/Internet
Back to top
Results generated 6/8/2012 11:11:27 AM

AHRQAdvancing Excellence in Health Care