Customer Management Services
CMS is a three tiered feedback process that continuously seeks and uses customer feedback to synchronize, evaluate and improve both the delivery and receipt of installation programs and services.
We use the Interactive Customer Evaluation (ICE) to gather feedback from our individual customers about the service they receive on the Installation.
Community FIRST is designed to focus on constituent group (ie. soldiers, family members, retirees, teens, etc) issues, concerns and ideas. Community FIRST works hand in hand with AFAP. Issues and concerns that can not be addressed on the Installation are voted to forward to the AFAP program and then have the opportunity to be submitted to higher headquarters for research and resolution.
The third tier in our process is the annual Customer Service Assessment (CSA). This is designed to evaluate how important the services on Ft. Campbell are to our customers and how well we, as a Garrison, are providing those services.