Notice for U.S. Citizens
To All U.S. Citizens:
On Tuesday morning, February 12, 2013, and Thursday morning, February 14, the U.S. Citizen Services Section is not scheduling appointments for routine U.S. Citizen Services.
However, any U.S. Citizen with an urgent matter should notify the guard for entry, or return between 1:30 and 3:30 on those days.
For non-emergency services (e.g. notarials, passports, Federal Benefits), please visit our website to schedule an appointment.
To ensure consistent and equitable service to the many Americans who live in and visit northern Thailand, the U.S. Consulate has an appointment system for non-emergency services.
DO I NEED AN APPOINTMENT?
If you are reporting the death, arrest, or serious illness or injury of an U.S. citizen in Northern Thailand, you do not need an appointment. Please call 053-107-777 instead.
If you need to replace a lost or stolen U.S. passport, you do not need an appointment. You may come to the Consulate any Tuesday or Thursday (except Thai and U.S. public holidays). Before coming, please review our the “Lost or Stolen Passport” information on our Passport Services page so you know what to bring.
If you are picking up a new U.S. passport or a Consular Report of Birth Abroad (CRBA) after receiving an email pick-up notice from us, you do not need an appointment. Please come to the Consulate from 13:30 to 15:30 any Tuesday or Thursday (except Thai and U.S. public holidays).
For all other services, please make an appointment.
HOW DO I MAKE AN APPOINTMENT?
Visit our ACS Appointment website to see the next available time slot for the service you need, then reserve a slot. Please make one appointment for every person who needs a service. More than one person cannot use the same appointment slot.
If you need more than one service at the Consulate, just select one or the other to make your appointment. For example, if you need to renew your U.S. passport and a notarial service, make a passport appointment.
After making your appointment, please print a copy of your confirmation page. This will allow you to easily change or cancel your appointment if your plans change. If you do not have a printer, please write down your password and confirmation number.
When you come to the Consulate, please bring your printed confirmation page or your written confirmation number.
FREQUENTLY-ASKED QUESTIONS (FAQs)
I made my appointment. What happens at the Consulate? Please come to the Consulate 10 minutes before your appointment. This will give you time to clear our security checkpoint. Enter at the Consulate’s North Gate, which is located at 387 Wichaynond Road, across the street from the Municipality building. Google Map. After clearing security, please pass through the outdoor waiting area to the indoor reception area. Go directly to window 1.
How long will I be at the Consulate? That depends on the service you need. However, you can make the trip quicker by being prepared: completing the necessary forms and brinigng the necessary documents. Please review the instructions for your service on our Services and Information page.
I am having trouble making an appointment online. Can I make the appointment over the phone? We regret that we cannot take appointments over the telephone. If you are experiencing difficulty with the ACS Appointment website, please write us at acschn@state.gov.
My plans have changed. How do I cancel my appointment or reschedule? Please return to the ACS Appointment website and click “Cancel Appointment.” To reschedule, make a new appointment in the same way you made your previous appointment.
What if I am late for my appointment? We must give priority to those who are on time for their appointments. If you are late and we have many clients that day, we might have to ask you to make a new appointment for service on a different day.
I have a question or issue to discuss with the Consul. Do I need to make an appointment? If you are unable to find the answer to your question on this website, please e-mail us at acschn@state.gov, explaining your question in detail. We will reply within three business days.
Please note that visa records are considered confidential under U.S. law, and we cannot discuss visa cases with third parties, including U.S. citizen friends or relatives of applicants.
