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U.S. Citizen Emergency Services

American Citizen Services (ACS)

U.S. Consulate in Medan only provide limited assisance to America Citizen in Sumatra, as mentioned below.

  1. Provision of emergency American Citizen Services (ACS) only.
  2. No visa or routine American Citizen Services( ACS).


In addition to above, in order to get further assistance, American Citizen need to directly contact U.S. Embassy Jakarta Consulate Section. For contact details, please visit the following link (U.S. Embassy Jakarta website).

    U.S. Citizen Emergency Contact

    • For U.S. Citizen emergency please contact:

      The Consulate of the United States of America
      Uni Plaza Building
      4th Floor (West Tower)
      Jl. Let. Jend. MT Haryono A-1
      Medan 20231, Indonesia

      Tel: (62-61) 451-9000
      Fax: (62-61) 455-9033
      Email: Sumatra@state.gov