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Home > P-E

Planning & Evaluation

The Planning and Evaluation Directorate develops, monitors, and implements a variety of management improvement programs and initiatives including: the DoD Quality Management Program, WHS Strategic Planning, the DA&M Lean Six Sigma Program, WHS Service Level Standards Coordination, Hotline Investigations, GAO and DoDIG Audit Liaison, the WHS Management Control Program, program analysis, and process improvement.

 

Strategic Planning

  • Supports the development of the Washington Headquarters Services Strategic Plan
  • Tracks implementation of objectives from Strategic Plan
Strategic Planning

Management Control Program

Management Control Program
  • Implements the WHS Management Control Plan across Washington Headquarters Services
  • Performs management control reviews

DA&M Continuous Process Improvement (CPI)/Lean Six Sigma (LSS) Program Office

P&ED provides DA&M the capability to implement CPI/LSS per Deputy Secretary of Defense’s mandate to incorporate CPI/LSS within the Department as the primary approach to assessing and improving the efficiency and effectiveness of DoD processes in support of the Department’s national defense mission.
The DA&M CPI/LSS Program Office is staffed with Certified Black Belt and Master Black Belt resources that are available to Coach, Teach, and Mentor both Leadership and Belts. These LSS resources provide:
  • Executive champion/project sponsor support to strategically apply LSS activity to improve critical performance gaps
  • LSS Belt skill development and certification support, including training, mentoring, and project coaching
  • LSS deployment and governance infrastructure to organically grow and sustain activity designed to improve the effectiveness and efficiency of the organization

Service Level Standards

  • Leads component efforts to develop Service Level Standards (SLS) defining the various services and associated performance measures that are provided to the broad range of WHS-supported customers
  • Solicits feedback from customers and facilitates SLS working groups
  • Compiles the documents into an SLS catalogue for customer information

Hotline Investigations

  • Supports the Department of Defense Office of the Inspector General by receiving and investigating all hotline referrals affecting Washington Headquarters Services and Raven Rock Mountain Complex
  • Engages in confidential face-to-face interviews, telephonic inquiries, and email correspondence to investigate hotline referrals due to allegations of fraud, waste, abuse and/or mismanagement of government assets

Audit Liaison

  • Is the focal point between WHS and the DoDIG and GAO auditors when answering requests for documents and setting audit interviews
  • Organizes meetings between pertinent WHS and OSD personnel when responding to audit requests and formulating responses to draft reports
  • Coordinates the official WHS response to GAO and the DoDIG audit requests, audit reports, and follow-up requests

DoD ICE System

DoD ICE System
  • Allows DoD customers to quickly and easily provide feedback to service managers
  • Gives DoD leadership timely data on service quality
  • Saves money

    Visit the ICE

 

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