1Password 4 for iOS 

My thanks to AgileBits for sponsoring this week’s DF RSS feed to promote the just-released 1Password for iOS version 4.0. It’s a great update to an already award-winning app for storing passwords, bank accounts, and other sensitive data and information. Stop using the same password everywhere; get 1Password instead.

‘I Haven’t Sat Down for Six Months Now’ 

NASA astronaut Sunita Williams provides a tour of the International Space Station.

Photos From the CES Vault: 1967 to 2012 

Great collection of historic CES photos from Laura June at The Verge.


How to Create Retina-Caliber Favicons

A few months ago I decided to recreate this website’s favicon to support retina-caliber displays. I found this trickier to accomplish than I anticipated, mainly due to a dearth of good ICO-savvy icon creation tools.

Old (non-retina) favicons are 16 × 16 px; a retina favicon is thus 32 × 32 px. The lazy way to support retina is to replace your old 16 px favicon.ico file with a 32 px file, and allow non-retina browsers to scale the image. The proper solution, however, is to create a single favicon.ico file containing two icon resources: one 16 × 16, the other 32 × 32. ICO files support other resolutions as well, but I see no practical utility in doing so.1

The app I found that works best is Icon Slate, by Kodlian. It costs $5 in the Mac App Store and is worth every penny. It’s very simple. First, create your 16 × 16 and 32 × 32 px icons in the image editing application of your choice — Acorn, Pixelmator, or Photoshop probably. Export each icon size to its own PNG file. It doesn’t matter what you name them.

Next, create a new project in Icon Slate. Change the build settings to output only ICO (it defaults to outputting both ICO and ICNS). Drag the PNG files for your 16 and 32 px icons into the corresponding image wells in the project window. Ignore the other various icon sizes. Build. That’s it — you should now have a favicon.ico containing two icon resources, one for non-retina and one for retina.


I found no other tool that suited my needs. Apple has a free developer tool named Icon Composer that seemingly does what we want (pretty much the same thing as Icon Slate — with drag-and-drop targets for images edited elsewhere), but the resulting ICO files don’t render in Chrome and apparently don’t render properly on Windows.

iConvertIcons doesn’t do multi-resource ICOs. Neither does Image2Icon. There’s a command line tool named png2ico but it doesn’t handle alpha channel transparency, apparently by design, so it’s only suitable for full-frame icons.

X-Icon Editor is a free web app recommended by Thomas Fuchs in his otherwise excellent Retinafy Your Website flowchart, but the problem I found with it (other than the inherent clunkiness of a web app in general) is that it did awful things to colors — the colors in the ICO files it generated did not match the colors in my source PNG files. 


  1. Most websites with retina-caliber favicons do exactly what I recommend here: a single ICO file with two icon resources, 16 and 32 px. Apple’s, though, is a weird duck. Theirs has four resources: two each at 16 and 32 px dimensions. Opening it in Preview shows all four resources; I’m not aware of any other icon display app that isn’t confused by multiple resources of the same pixel dimensions. The first two icons in Apple’s file use alpha channels, but the second two seem to have hard-coded anti-aliasing artifacts. Not sure how they made this or what the extra resources are for, compatibility-wise. I presume ancient versions of Internet Explorer. 


Little Techie 

Five-year-old boy who designs and recreates iOS devices. So great.

Keeping Safari a Secret 

Speaking of new blogs, Don Melton — who started the Safari and WebKit projects at Apple — has one:

I wasn’t worried about talk either. Forstall certainly trusted me — that’s one of the many things that made him a great boss. And I trusted my team — otherwise I wouldn’t have hired them. None of us nor any of the internal beta testers at Apple were going to snitch. There were too damn few beta testers, but they were above reproach.

Twitter and Facebook didn’t exist then. Nobody at Apple was stupid enough to blog about work, so what was I worried about?

Server logs. They scared the hell out of me.

Might as well clear a few minutes from your schedule and catch up on the whole thing.

Learning by Shipping 

Steven Sinofsky has a new blog:

Learning by Shipping picks up where these blogs leave off. The title comes from something impressed upon me early in my career, which is that learning as an engineer comes from the process of starting, then finishing, and iterating on products–getting products to market and putting the broad feedback loop to work. The teams and processes used to create products are critically important and fun to talk about relative to shipping and learning as we search for the best approaches to use at a given time.

Don’t hold your breath waiting for Scott Forstall to start one.

The ‘Whoa’ Business Model 

Neven Mrgan:

I wonder if there’s a business to be gotten into where one shows movies the way everyone wants to see them: just the movies, from the very first second you start watching. It’s a naive thought; I understand that. But I can’t forget that when those lights went down, when that screen went up, and when that twangy riff kicked in, there were audible gasps and cheers in the audience, and someone behind me yelled out “whoa, awesome!”

‘He Now Praises the iPad’ 

Paul Kafasis, on an unusual Android bug:

For almost three months, Google’s Android project has had a very peculiar bug open in its tracker. The bug’s name alone commands attention:

Google Now, if asked “What is a Giraffe?”, finishes the description with “he now praises the iPad”.

So weird.

Hundreds 

Clever new iOS puzzle game from the makers of Canabalt. I very much like the visual aesthetic.

FTC Closes Google Antitrust Case 

Greg Sterling, reporting for Search Engine Land:

Google comes away largely unscathed from the process. Once can hear the celebrations getting started in Mountain View.

The settlement has three components. Henceforth there will be no involuntary scraping of third party content for inclusion in “specialized” (vertical) Google search results (the Yelp case). Google will also enable easier exporting of AdWords campaigns to Bing and other platforms. And Google (through a consent decree) will be required to fairly license Motorola’s “standards-essential” patents and stop using them in an anti-competitive way to block rival products.

Archos TV Connect 

I don’t know what I like better, the remote control or the dingus you attach atop your TV screen.

Shaken, Not Stirred 

The intersection of martinis and grammar nuances — ideal DF fodder, obviously.

Andrew Sullivan’s The Dish Going Independent 

I predict success, given the size and (deserved) loyalty of his audience. But I wouldn’t be so quick to dismiss advertising:

The decision on advertising was the hardest, because obviously it provides a vital revenue stream for almost all media products. But we know from your emails how distracting and intrusive it can be; and how it often slows down the page painfully. And we’re increasingly struck how advertising is dominated online by huge entities, and how compromising and time-consuming it could be for so few of us to try and lure big corporations to support us. We’re also mindful how online ads have created incentives for pageviews over quality content.

All true, given the advertising that is sold by sites like Time, The Atlantic, and The Dish’s current host publication, The Daily Beast. But that’s not the only way to sell advertising. DF, among other notable examples, is living proof that advertising can be quick-loading, noticeable but un-distracting, and unrelated to the corrupting influence of pageviews.

Let’s Have a Contest 

Here’s the headline and sub-head from a new piece for CIO magazine:

Why 2013 Is RIM’s BlackBerry Year

The iPhone isn’t that great and the Android OS is woefully insecure. Come Jan. 30, if mobile users take a hard look at their devices and then look at the new BlackBerry 10, RIM could be in for a windfall.

See if you can guess the writer.

Bloomberg: ‘U.S. Internet Users Pay More for Slower Service’ 

Susan Crawford, reporting for Bloomberg:

Also in 2011, six Time Warner lobbyists persuaded the North Carolina legislature to pass a “level playing field” bill making it impossible for cities in that state to create their own high-speed Internet access networks. Time Warner, which reported $26 billion in revenue in 2010, donated more than $6.3 million to North Carolina politicians over four years. Eighteen other states have laws that make it extremely difficult or impossible for cities to provide this service to their residents.

“Level playing field” — George Orwell must be proud.

Regarding Apple’s New Ad for Do Not Disturb 

Opening sentence in Chris Matyszczyk’s piece for CNet, “New Apple Ad a Bit Disturbing, as Touted Feature Reportedly Has New Year’s Hiccups”:

However walled your garden, rodents still pad around, cockroaches still shuffle.

Something is disturbing here, all right.

Apple Says New Year’s Related ‘Do Not Disturb’ Bug to Resolve Itself on January 7 

Being forced to turn this off manually reminded me just how great a feature Do Not Disturb is. Rather quickly took it for granted, and haven’t given it much thought since iOS 6 shipped. (Seems like a New Year’s tradition for iOS to contain some sort of year-change-triggered date bug.)

Ubuntu for Phones Announced 

Looks OK aesthetically, but the purely swipe-and-gesture based UI is a loser. It’s confusing. Swipe from the right takes you to the next most recently used app, but swipe from the left does something completely different (show a list of favorite apps). I’ve said before: gestures are the touchscreen equivalent of keyboard shortcuts: a convenient alternative, but almost never a good choice for the primary interface for a task. Ubuntu has designed a phone interface consisting entirely of gestures; it’s like a desktop interface with nothing but keyboard shortcuts.

I expect Ubuntu for Phones to be about as relevant as Ubuntu is on the desktop. Vlad Savov at The Verge has hands-on video of the system as it stands today, and — shocker — it’s laggy as hell.

One Last Morsel of 2012 Claim Chowder 

A year ago I said this would be fun to revisit today. I was right.

Update: Even better, Deagon claims today that his year-ago prediction was right, claiming as proof Apple’s stock decline over the past three months. Year over year (as opposed to cherry-picking the last three months, when Apple’s share price has seen a sharp decline) Apple’s stock price is up 26 percent since Deagon’s original prediction. So, he’s trying to argue that stock price is a gauge of coolness, and that despite Apple’s stock being up 26 percent over the last year, he was correct that Apple would “lose cool” over 2012. Sure, makes perfect sense. (He also points to a Strategy Analytics survey that claims the number of iPhone owners who plan to buy another iPhone as their next phone dropped from 93 to 88 percent year over year, but neglects to point out that Android tends to fare terribly in such surveys. Android handset makers dream of 88 percent retention rates.)

Why TNW Decided to Stop Publishing the Android Version of Their Magazine 

The Next Web:

All of that wouldn’t have been a problem if we had seen a market for our magazine on Android. And we did believe there would be one. We had gotten enough requests for it and had gotten the impression there were thousands of anxious Android tablets owners holding their breath for an Android version of our magazine. Unfortunately we’ve found out that although Android users are very vocal they aren’t very active when it comes to downloading and reading magazines. Or maybe they just don’t like our magazine. You never know.

To give you some insight in how little uptake we saw on Android here are some statistics: for every Android user that downloads an Android magazine we have 80 iOS downloads.

The comments are a goldmine of Church of Market Share fanaticism.

Save Publishing 

“Just drag this bad boy into your bookmarks bar and expect your mind to be blown.” Great bookmarklet by Paul Ford.

‘I’d Rather Be Hit in the Head by an iPad Mini Than a 650-Page Book’ 

Nick Bilton continues his crusade against the FAA’s mindless rules regarding consumer electronics:

These conflicts have been going on for several years. In 2010, a 68-year-old man punched a teenager because he didn’t turn off his phone. Lt. Kent Lipple of the Boise Police Department in Idaho, who arrested the puncher, said the man “felt he was protecting the entire plane and its occupants.” And let’s not forget Alec Baldwin, who was kicked off an American Airlines plane in 2011 for playing Words With Friends online while parked at the gate.

Dealing with the F.A.A. on this topic is like arguing with a stubborn teenager. The agency has no proof that electronic devices can harm a plane’s avionics, but it still perpetuates such claims, spreading irrational fear among millions of fliers.

Disgraceful for a U.S. government agency to be spreading what amounts to nothing more than voodoo.

The Guardian Publishes Stats on the Size of Their Commenting Community 

Speaking of The Guardian:

At least 20% of the comments left on the Guardian website each month come from only 2,600 user accounts, who together make up just 0.0037% of the Guardian’s declared monthly audience.

Talk about a vocal minority.

A Little More 2009 Claim Chowder: ‘Should Apple Make a Netbook? If Tim Cook Wants to Be Its CEO, Yes’ 

Charles Arthur, in February 2009:

Apple needs to react to changing market conditions. It has before: when it last made a quarterly loss, in the first quarter of 2001, Steve Jobs realised it was because he had focussed on giving the computers DVD-reader drives, rather than CD-burning ones. A rapid focus on CD burners followed, along with heavier emphasis on iTunes: the CD-inspired “rip, mix, burn” is rather better than the DVD-gazing “insert, click, watch”.

So should Apple introduce a netbook? Hell, yes. If it wants to get into a market that is expanding rapidly, which is giving an old version of Windows — the long-past-end-of-life XP, or “Windows Zombie” as it’s becoming known to analysts — then it needs to roll its sleeves up. There’s a big market there waiting to be tapped.

Ouch. Here’s where Arthur went wrong. Apple’s 2001 about-face on CD-burners (and digital music in general — they launched the first iPod later that year) was an acknowledgement of a genuine mistake. Computers were better with CD-burners because people really used them.

Netbooks, for the most part, were simply about making notebook computers cheaper, not better. Apple’s long-term strategy has been and should remain solely about making things better, and introducing great new things.

Claim Chowder, Circa 2009: ‘Why Apple Must Do a Netbook Now’ 

David Carnoy, writing for CNet in 2009:

Ken: “A lot of people would pay $599 for an Apple Netbook.”

Me: “No one’s buying the Macbook Air at $1,800.”

Ken: “I wouldn’t say no one.”

Me: “OK, but it’s sort of the Apple TV of laptops. It’s just not that relevant. Most people would prefer buying a more powerful notebook that weighs a little more for a grand.”

Wonder what would happen if Apple sold the Air for $999?

Another From the Archive: ‘Apple to Netbooks: Drop Dead’ 

Tim Cook on netbooks, back in 2009:

“For us, it’s about doing great products. And when I look at what is being sold in the netbook space today, I see cramped keyboards, terrible software, junky hardware, very small screens, and just not a consumer experience… that we would put the Mac brand on, quite frankly. And so it’s not a space, as it exists today, that we’re interested in, nor do we believe that customers in the long term would be interested in.”

From the Archive: ‘Apple “Netbooks”, Eh?’ 

Yours truly, back in 2008, regarding a “prediction” that Apple was about to announce a $599 netbook at Macworld Expo:

Yes, there is a market for $500 laptops. But Apple doesn’t need to serve this market any more than BMW needs to serve the market for $12,000 sedans. Apple may well create a product in this price range in the future — perhaps the long-rumored touchscreen tablet — but their hand is not forced.

I still think a $500 or so touchscreen tablet would be a successful product for Apple.

(Also: How ancient does a story about Apple making announcements at Macworld Expo sound today?)

Sayonara, Netbooks 

Charles Arthur, The Guardian:

Still, there’s an eWeek article from July in which ABI says that “consumer interest in netbooks shows no sign of waning, and the attraction remains the same: value rather than raw performance.”

Actually, the number sold in 2013 will be very much closer to zero than to 139m. The Taiwanese tech site Digitimes points out that Asus, which kicked off the modern netbook category with its Eee PC in 2007, has announced that it won’t make its Eee PC product after today, and that Acer doesn’t plan to make any more; which means that “the netbook market will officially end after the two vendors finish digesting their remaining inventories.”

That stinks. Apple still hasn’t gotten around to making one.

Shiny Things and TLAF Christmas Sale 

My thanks to Shiny Things and The Little App Factory for sponsoring this week’s DF RSS feed to promote their 2012 holiday sale. These are best-of-breed iOS education titles and Mac media utilities, with deals of up to 50 percent off. Titles include Jungle Picnic, Quick Math, the award-winning RipIt and Tagalicious. Available for a limited time only, so don’t wait.

Crime Is Up and Bloomberg Blames iPhone Thieves 

Yet another group hopelessly biased toward Apple: thieves.

Hartmut Esslinger’s Early Apple Computer and Tablet Designs 

Some gorgeous prototypes, with a few turkeys sprinkled in. Splendid “What if?” fodder.

Working Conditions Improving at Foxconn in China 

Keith Bradsher and Charles Duhigg, reporting for the NYT’s “iEconomy” series:

He turned to the only Apple executive in the room, the senior vice president for operations, Jeff Williams. Apple needed to change as well, the inspector said. Apple, to its credit, had been working for years to improve conditions in overseas factories, but the company was treating such problems too much like engineering puzzles, the inspector said. […]

March meeting to California, changes began. Among them, say people with firsthand knowledge, was the hiring of roughly 30 professionals into Apple’s social responsibility unit in the last year, which tripled the size of that division and brought high-profile corporate activists into the company. Two widely respected former Apple executives — Jacky Haynes and Bob Bainbridge — were recruited back to help lead the unit, reporting ultimately to Mr. Williams and the chief executive, Timothy D. Cook.

Rumors of an Apple/Intel Smart Watch 

Eric Slivka, MacRumors:

Chinese site TGBus reports that Apple and Intel are currently working together on a Bluetooth-enabled smart watch. According to the report, the watch will include a 1.5-inch OLED display from RITEK subsidiary RiTdisplay and will launch in the first half of next year.

Maybe Apple is working on a smart watch. Perhaps, if Apple is working on a smart watch, they are sourcing certain component chips from Intel. Maybe Intel is working on a smart watch. I’ll bet Intel would love to collaborate with Apple on a smart watch.

But there is no way in hell that Apple is working with any other company, Intel or otherwise, on the design of any unannounced new products. Think, people.

If You See a UI Walkthrough, They Blew It 

Max Rudberg:

These apps have chosen to reduce details to achieve a minimal UI, but in the process the UI has also become harder to use. Unfortunately a UI walkthrough is quite an inelegant way to explain the core functionality of an app. It can be a frustrating obstacle before you can dive into an app, and you have to remember all of those new ways of using it once you get in.

A good rule of thumb is that the user should be able to figure out how to use an app just by looking at it.

iPad Versus the Competition Based on a Sample of User Tweets on Christmas 

Results sound about right to me: iPad nearly an entire order of magnitude out in front; Kindle Fire second and the clear winner in the “tablet other than iPad” category; Nexus a clear third but sort of disappointing; Surface near zero. Here’s a comment from A.X. Ian, who created the graphic, explaining his methodology.

One critique is that iPad owners are more likely to tweet than other tablet owners because Twitter support is now built into iOS. I think that’s probably backwards — that if there’s a pro-iPad bias to this technology, it’s that active Twitter users are more likely to choose an iPad than non-Twitter users are. Likewise, someone who primarily just wants to read books on their tablet is more likely to buy a Kindle Fire than the average person. So Apple’s lead in tablet sales may very well not be quite as large as this analysis indicates, but I bet it’s in the ballpark.

(Via Andy Baio — and look at how many people have retweeted or favorited that one.)

Vic Flick’s Riff 

Brief NPR piece on the guitarist behind that riff in the James Bond theme.

WSJ: ‘Google Designing “X Phone” to Rival Apple, Samsung’ 

Amir Efrati, reporting for the WSJ:

Engineers at Motorola Mobility are hard at work on a sophisticated handset — known internally as the “X phone” — but the Google Inc. unit is running into some obstacles in its effort to provide more potent competition for Apple Inc., said people familiar with the matter.

Seven months after being acquired by Google for $12.5 billion, Motorola is designing its marquee handset with cutting-edge features to stand apart from existing phones when it is released next year, these people said.

But while Google is known for swift execution on the Web, its new hardware unit has run into hurdles associated with manufacturing and supply-chain management that have caused the company to rethink some initial plans for the X phone, such as using a bendable screen, these people added.

Sounds terribly exciting at first glance. Finally, Google’s real plan for Motorola: a secret new phone and tablet that will change everything! But it’s all just vapor. There’s nothing specific in this report. The whole thing boils down to someone from Motorola telling Efrati that they’re trying to make a great new phone for next year. As though that’s any different than what everyone else is doing.

What would be insane, considering how Apple and Samsung are dominating the handset market, would be if Motorola sources told the Journal that they’re not working on anything to rival Apple and Samsung. Just keep in mind the rule of vaporware: there’s an enormous chasm between “We’re working on something” and “We have something ready to sell”.

New Relic 

My thanks to New Relic for sponsoring this week’s DF RSS feed. New Relic provides state-of-the-art web app performance measurement and monitoring tools. They make it really easy to get started: sign up, install their agent tool, start collecting data, and boom, you’ve got x-ray vision into your app. New Relic works with Ruby, PHP, Python, Java, and .NET. Among their happy customers: GitHub, Shopify, Groupon, and Nike.

Free sign up, no credit card required, no sales calls, no lengthy installation of software. You can be up and running in under five minutes. They’ve even got a special deal for Daring Fireball readers, including a special t-shirt and two extra free weeks of service — that’s 30 days of great analytics data at no cost. If you’re a web developer, you’re nuts if you don’t check them out.

‘Luxury’ vs. ‘Premium’ 

Interesting point by DF reader Peter Milburn — I might have been better off using premium in place of luxury in yesterday’s “A Big Misunderstanding”. More of a connotation of quality and value. I still like “luxury for the mass market”, though.

Snow Fall: The Avalanche at Tunnel Creek 

Fascinating, harrowing reporting by John Branch for the NYT. But also commendable for the presentation — beautiful, informative, cutting-edge HTML5 web technology at work. Don’t read this one in Instapaper, read it on the Times website. (Via Jon Tang.)


A Big Misunderstanding

Cliff Edwards’s 2001 “Sorry, Steve: Here’s Why Apple Stores Won’t Work” piece for Businessweek is deservingly notorious in the annals of claim chowder, but there are a few things about it worth keeping in mind even today. There’s more to it than just a few guys who were wrong about Apple’s prospects in retail.

The first is that Edwards wasn’t out on a limb. In the investor and general tech press, it was common at the outset to believe that Apple’s foray into retail was folly. The second is that Edwards was more than just a little bit wrong. He wasn’t merely implying that retail might prove difficult for Apple, that success was a longshot. His argument, backed by quotes from analysts and even former Apple CFO Joseph Graziano1, was that Apple’s retail foray was surely doomed. His case was based on a severe misunderstanding of Apple as a company, of its relationship with its customers, and of its then-potential for the coming decade:

The way Jobs sees it, the stores look to be a sure thing. But even if they attain a measure of success, few outsiders think new stores, no matter how well-conceived, will get Apple back on the hot-growth path. Jobs’s focus on selling just a few consumer Macs has helped boost profits, but it is keeping Apple from exploring potential new markets. And his perfectionist attention to aesthetics has resulted in beautiful but pricey products with limited appeal outside the faithful: Apple’s market share is a measly 2.8%. “Apple’s problem is it still believes the way to grow is serving caviar in a world that seems pretty content with cheese and crackers,” gripes former Chief Financial Officer Joseph Graziano.

Rather than unveil a Velveeta Mac, Jobs thinks he can do a better job than experienced retailers at moving the beluga. Problem is, the numbers don’t add up. Given the decision to set up shop in high-rent districts in Manhattan, Boston, Chicago, and Jobs’s hometown of Palo Alto, Calif., the leases for Apple’s stores could cost $1.2 million a year each, says David A. Goldstein, president of researcher Channel Marketing Corp. Since PC retailing gross margins are normally 10% or less, Apple would have to sell $12 million a year per store to pay for the space. Gateway does about $8 million annually at each of its Country Stores. Then there’s the cost of construction, hiring experienced staff. “I give them two years before they’re turning out the lights on a very painful and expensive mistake,” says Goldstein.

Graziano’s caviar vs. cheese and crackers gets to the heart of what was — and, I think, remains today — profoundly misunderstood about Apple. First is that the caviar vs. cheese and crackers analogy not very subtly implies exclusiveness and snobbery. That superiority and exclusivity inherently go hand-in-hand, and forever doom Apple to small market shares in the long run. That the company’s market share success, as with the iPhone and especially the iPad today, are short-term aberrations, and will collapse when fads change and commodity-level competitors achieve a certain nebulous “good enough” quality. That every market inevitably will look like the PC market of the 1990s. That Apple is misguided, because it insists upon selling boutique exclusiveness that inherently limits the appeal of its products in tech product markets where mass market scale is essential. What works for, say, actual caviar cannot work for a large publicly-held computer maker.

Part of that thinking is correct: scale matters. Apple today shows that. By selling very large quantities of a remarkably small number of products, Apple operates with economies of scale that are the envy of all its competitors. They can negotiate better prices and lock-in supplies of crucial components such as flash memory chips.

The part that’s wrong is the insistence that broad mass market appeal and an insistence upon superior design are mutually exclusive. Apple’s brand stands for both quality and inclusiveness. It’s a luxury brand for the masses. The company’s retail stores exemplify this. They’re not stuffy or standoffish, like, say, high-end jewelry or fashion stores. Apple’s stores are welcoming — crowded and casual. Apple is like no other computer or gadget maker, and its stores are like no others as well.

What Apple understands and its critics did not (and still do not) is that many people, from all walks of life, simply appreciate nice things. They accuse Apple of pretension and elitism, but it’s they, the critics, who hold that the mass market for phones and tablets is overwhelmingly composed of tasteless, fickle shoppers who neither discern nor care about product quality. That Apple’s lead in these categories is simply because they were first out of the gate in them, not because their products are so good.

Advertising alone can’t convince customers that products are nice, because all ads claim every product is great. You need to see things, to touch and try them, to truly believe. That’s a problem Apple’s retail stores helped solved. That’s a reason why, today, Apple is working with the ultimate mass-market retailer, Wal-Mart, to get iPhones and iPads into the hands of more potential customers (including expanding their market to include more people who do prioritize low prices).

Apple is not selling caviar against cheese and crackers. They’re selling better-tasting cheese and crackers, and all you have to do is come into their store and taste some to believe for yourself. Anyone who believes Apple is about to have the rug pulled out from under the iPhone and iPad by commoditized Android devices should spend a few minutes inside an Apple retail store this holiday week.

By the way, in case you’re curious, Gateway is still in business


  1. Graziano’s time at Apple goes back to the dark days. He quit in 1995 after losing a boardroom showdown with then-CEO Michael Spindler. Graziano, according to this report from the LA Times, “become convinced that the personal computer maker no longer has the wherewithal to go it alone” and wanted to sell the company. Spindler, bless his heart, was of the opinion that Apple should and could remain independent. 


Google Maps for iPhone

Announcement here. It’s replete with vector maps tiles and turn-by-turn navigation. This iOS 6 mapping saga has been a source of tremendous controversy, but here we are three months after iOS 6 was released and iPhone users now have a better Google Maps experience than they did when Google was providing the back-end data for the built-in Maps app. It all worked out.

A few thoughts on the design. The icon looks good, and is based on the Android Google Maps app icon. But the UI of the app itself is very different from the Android app: iOS Google Maps; Android Google Maps. I prefer the iOS design — it’s less cluttered. Perhaps it’s also less featureful, but this new iOS app seems to have all the features I’d want to use. The UI aesthetic is along the lines of Google’s other recent iOS apps (their just plain “Google” search app, and the newly redesigned Gmail app). This aesthetic is quite distinct from the standard iOS look, but it’s unique to Google’s iOS apps, not a port of Android’s look and feel. In fact, if anything, Google’s iOS apps look and feel more Google-y, brand-wise, than Android does. Android’s look and feel match its name: sterile, robotic. Google’s brand has always been very friendly, colorful, humane. Their iOS apps have that same feeling. (Which gets back to my long-standing belief that Android feels like an independent subsidiary of Google, not an integrated part of the company.)

The look is very clean: matte-finished in contrast to Apple’s glossiness; flatter, but not entirely flat.

But certain navigational (no mapping pun intended) aspects of Google Maps feel a tad off to me. You tap or drag a little sideways “…” button in the lower right corner to access optional mapping layers (traffic, public transit, satellite imagery) in a sort of drawer that slides from the right. That vertical “…” button is an Android-ism, and feels out of place on iOS. It’s taking the place of Apple Maps’s bottom-right page curl. The items in Google Maps’s drawer, though, don’t look like overlay toggles. To me they look like items in a source list that are going to take me to entirely new places. And in fact, the bottom one, “Google Earth”, does — it launches the Google Earth app if it’s installed, and takes you to the App Store app if it isn’t. This is a quibble though; once you figure out how the overlay drawer works you won’t forget it.

The app very much wants you to sign in with a Google account. There’s a full screen prompt to sign in upon first run. I declined, and the app is fully functional without signing in. But there’s a prominent prompt to sign in every time I search, and one of the very few buttons on the main screen’s delightfully minimal interface is for your Google account profile. Fewer people will use Google Maps now that it’s an App Store download instead of the back-end for the built-in Maps app, but those who do will be far more likely to engage with the Google ecosystem. (Read: Google will be able to collect more, and more identifying, location and search information.)

Mapping data aside, I consider Apple’s new Maps the better-designed app, but this new Google Maps is very good.


A Few Updates, a Few Hours Later:

“It all worked out”: My “It all worked out” observation was in no way an attempt to argue that this was Apple’s plan all along. In fact, quite the opposite. What makes it remarkable is that it’s all worked out despite clearly not being Apple’s plan. Apple’s plan was for their own mapping service to be, if not as good as Google’s, at least good enough that it didn’t make us miss Google’s map data. I think Apple — where by “Apple”, I mean the company’s collective executive leadership — is seething regarding the way this has played out. Everything from Apple Maps being the butt of jokes to the accolades and joy that have accompanied the release of the new Google Maps iOS app. Seething.

Google has lost something valuable, too: its place as the default mapping data provider for iOS. What’s interesting is that this is a case where it’s us, the users, who’ve won. We’ve got two apps with turn-by-turn-navigation and vector map tiles where before we had none. Ideally, yes, Apple Maps would have best-of-breed data and search, but the situation was even further from ideal prior to iOS 6.

“Data aside”: Regarding my original concluding sentence, Nick Bergus tweets:

Wouldn’t @gruber jump all over a review of a mapping app that concluded the judgement with the line “mapping data aside…”?

Fair point. My intent there was to avoid opening a rather enormous can of worms. The entire piece was focused specifically on the interface design of the app, not the quality of the mapping data and search results. No argument that the quality of the mapping data and search results are foremost in the experience of actually using a maps app. But that’s all well-trod ground. We know what Google Maps data is like, what their search results are like. This new iOS app introduces nothing new in that regard.

Further complicating a discussion of mapping data/search results quality is that I personally have found Apple Maps’s data and search quality to be just fine: fast, accurate, attractive. Obviously, many people disagree. Complicating this point even further: I don’t use maps frequently. I go weeks at a time without venturing more than a few blocks from home, and when I do travel, it’s generally to places I’m already familiar with. So while I really have personally found iOS 6 Maps to be a nice update over the old Google Maps-backed iOS Maps, I don’t feel it’s a point I should hammer upon because, as someone who seldom uses Maps, I have no sense of whether I’m right that Apple’s Maps is actually pretty good and getting an unfair bad shake in the public’s perception, or, if I simply don’t use it enough to see just how bad it really is. I feel confident critiquing the design of the apps themselves; I feel unqualified to judge the quality of their service.

Privacy, Signing In, and Contacts: One thing I missed initially is that, if you’re not signed in to a Google account, your search history is not saved. And, dare I say bizarrely, Google Maps does not use your iPhone contacts data for search. It only uses your Google account contact data, which means if you’re not signed in to a Google account you can’t search for addresses in your contact data, and even if you are signed in, you can only search by contact data if you give Google your contacts data. An iOS app that doesn’t use iOS contacts data is just wrong. Me, personally, I don’t sync contact data with Google, and I don’t trust Google with my location data. Google’s decisions here reinforce the notion that they seek to collect and cross-index anything and everything about you.

Update: It ends up Google Maps for iOS doesn’t even use your Google contacts, even if you’re signed in. It just plain doesn’t search contact data. Even on Android, apparently.

Second, with the anonymous location and traffic data collection, Google does make this optional in the first run experience with a checkbox. But it’s an unusually small checkbox, not just visually but also in terms of tap target size. And checkboxes of any size are wrong on iOS; iOS uses On/Off toggles (which provide bigger tap targets). To change the setting later, you have to tap:

The profile icon on the main screen → the gear menu on the Profile screen → “About terms & privacy” on the Settings screen → “Terms & privacy” → “Location data collection”.

Five layers of hierarchy qualifies as “hidden”. (Although once you get to that page, it is a standard iOS On/Off toggle.)

On the second screen of the first-run experience, where they want you to sign in with your Google account, there’s no indication that this is not required — that pressing the (faint, low-contrast gray) “Skip” button will allow you to use the app without signing in. This is designed to imply, without saying so, that you have to sign in to use the app.

Horizontal Ellipsis: August Joki found this Unicode glyph, “Presentation Form For Vertical Horizontal Ellipsis” for Google’s Android-inspired menu icon: ︙ 


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