New
Inmate Telephone Service Now Available
The Indiana Department of Correction
will be changing the current phone system to Public
Communications Services (PCS) to provide you with additional calling
options. Your calling options will include:
- DEBIT: Debit calling puts the inmate in control of their
phone account. They will be able to purchase debit minutes from the
commissary, which they can then use to call friends and family members.
Inmates can call any approved phone numbers, including cell phones,
with their debit account.
- PREPAID COLLECT: PCS’s prepaid collect option, Daily
Dial™, allows a friend or family member to set up a calling account
to his or her phone number. Every time calls are made and accepted
to a prepaid number, the charges are deducted from the account. Prepaid
accounts can be set up for all types of numbers, including cell phones.
Friends and family should visit www.pcsdailydial.com
or call 888.288.9879 to set up a Daily Dial™ account today!
- COLLECT: Calls to certain approved numbers and the call
charges will remain the same as they do today on your monthly phone
bill. However, note that collect calls cannot be made to cell phones,
office phones, or hospital numbers.
For any questions regarding our calling options, friends and family members
should call
PCS at
888.288.9879!
Program
Start Date: January 9, 2012
Frequently
Asked Questions
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How
can I have an inmate call me or how do I receive calls from an
inmate?
The
inmate must complete and sign a Offender Telephone List -
Inmate Phone Policy "Indiana Code - 11-8-2-5(a)(8), identifying
no more than 20 names and the telephone numbers of who could
be called.
The 20 names are for 20 individuals, regardless of whether
they have the same telephone number.
There are several ways to receive calls from inmates, including
collect, prepaid collect, and inmate debit calls. Inmates
have the option of placing collect calls to telephone numbers
approved by the correctional facility. Collect calls are billed
to the called party every month through their phone carrier
company.
If you receive a high number of collect calls, you may have
reached the billing limit allowed by your local phone company.
Once you reach a maximum phone bill amount, you may be at
a risk of being blocked from receiving future collect calls
from an inmate. In such instances, you can call PCS at 888-288-9879
to sign up for a prepaid calling account and begin receiving
calls again.
You can sign up for a prepaid calling account today if you
experience any of the following:
- You have a collect call restriction by your local phone
provider
- You have exceeded the collect call limit
- You are unable to receive inmate calls on your cell
phone, office phone, hospital phone or other commercial
phone numbers
- Your local telephone company does not bill for inmate
collect calls
- Your phone number is blocked from receiving inmate collect
calls
- You have a high collect call bill and want to manage
your calling budget
Please note in order to receive calls to cell phones, inmates
must call either prepaid collect or use their inmate debit
calling account. Close
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How
can I block calls from an inmate?
There
are multiple ways to block calls from inmates as needed. Any
incoming call can be refused at any time by either hanging
up or pressing "1" when prompted. The call will be disconnected
and the inmate will be informed their call was not accepted.
Any incoming call can be blocked permanently from a correctional
facility by pressing "6" when prompted. You will be asked
to provide a 4 digit personal identification number (PIN)
to confirm the block. This PIN will be required to remove
the block in the future if needed.
You can also call the PCS customer service department at 888-288-9879
and they will be able to help block future calls from a facility.
If you are being physically threatened, you should contact
your local law enforcement agency to obtain a Personal Protection
Order.
If you are receiving unwanted correspondence or telephone
calls from an inmate, you should contact the Superintendent
at the facility where the inmate is currently being housed.
A written correspondence and/or telephone restriction may
be placed on the inmate after a fair and impartial review
of your request. We will make every effort to restrict contact
from the inmate after your request is approved. However, if
you should receive any contact after the restriction, please
contact the Superintendent at the facility where the inmate
is being housed.
If you are being threatened by an Indiana inmate, you should
contact the Superintendent at the facility where the inmate
is currently being housed. Our office will also forward your
e-mail concerns to the Parole Board, Crime Victims Notification,
and the Superintendent.
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How
can I remove a block from calls from an inmate?
You
can remove a block on your telephone number by calling the
PCS customer service department at 888-288-9879 and providing
your 4 digit PIN to one of our representatives.
Please note there are other reasons why your phone number
may be blocked from receiving collect calls from correctional
facilities. These include:
- Your local telephone company does not offer billing
on collect calls
- You have reached the maximum dollar amount limit allowed
for collect calls
- You are trying to receive collect calls on a cell phone
or work phone
You can sign up for the easy-to-use and convenient prepaid
calling program offered by PCS, by either Clicking
Here to sign up online or calling 888-288-9879.
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