How to Get & Cultivate Customer Advocates
Instead of climbing onto a rooftop and shouting, why not have everyone on the street singing your praises? Read more
Customers
Convert Customer Loyalty Into Cash
You've worked hard to build your company's reputation in the local community. Convert that goodwill to real value as you prepare to sell your business. Read more
How to Get More Social Media Followers
Likeable Media founder Dave Kerpen says one group of people is more important--and more readily accessible--than any other. Watch video
Don't Make This Common Year-End Mistake
The world may seem to slow between Christmas and New Year's, but it doesn't stop. And neither should your business. Read more
15 Seconds to an Awesome Presentation
These four simple rules will help ensure that your audience sits up and pays attention. Read more
Customers topics:
Popular Advisor Tutorials
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Customer Loyalty
A roadmap for developing rewards programs and building personal relationships with customers that pay off on the bottom line.
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Customer Service
Great customer service should be a core value. How-Tos and accountability policies for building frictionless relationships with customers.
Recent Customers Articles
My First Year in Business--The 2 Most Important Lessons 
In his first year as an entrepreneur, hospitality mogul Danny Meyer did not know how to read a profit and loss statement, and other stories. Watch video
A Great Way to Get Market Insight
New analytics tools have made crowdfunding sites an excellent source for feedback on your business. Read more
The One Innovation Your Competitors Can't Steal
The founder of Shake Shack divulges how he's built a moat around his hospitality business, and prevents copy cats. Watch video
Want to Please Investors? Put Them Last
The founder of Shake Shack and Union Square Cafe on why investors come after employees, customers, vendors, and community. Watch video
2013 Trend: Social Media Will Get Bigger
Facebook just hit 1 billion users. Brace yourself for the backlash. Read more
The Key to the Future? The Past
Inc. asked future-focused experts how to make money in 2013 (and beyond). An award-winning science-fiction author throws in his two cents. Read more
The Factor That Makes My Business a Success
The founder of Shake Shack and Union Square Cafe on the vital importance of authenticity. Watch video
How to Build Customer Loyalty in 2013
You can be successful in sales next year, regardless of the economy. Read more
2013 Trend: Customers Will Get in Your Face
Used to be you had to please your customers, your investors, and the press. What happens when your customers are your investors and your press? Read more
JJ Ramberg: Get Your Gift Noticed
The host of MSNBC's Your Business says now might not be the right time to send clients gifts. Here's why. Watch video
