You may receive this error when trying to create a new Google document from within the app. This happens when the "My Drive" section of your app (and Drive on the web) is completely empty. If you add an item to My Drive on the web, you will no longer have this issue on your iOS Drive app.

We're currently working on a solution to address this problem, and we appreciate your patience.

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We're aware of this issue. In the meantime, one workaround is to resize images before you upload them.

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Some equation symbols display correctly in the web view of a document, but often render incorrectly when printing the document from Chrome.

While we work to resolve this issue, try printing your document from another browser. We apologize for the inconvenience and appreciate your patience.

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Users accessing Google documents from a Windows 8 touchscreen laptop or tablet may find that the on-screen keyboard does not automatically appear when they are in a document and ready to type text. A known workaround is to swipe from the right side of the screen while within a document to reveal the Charm sidebar. Then, hit the "Settings" key and click the "Language/Keyboard" option to set the keyboard to visible.

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We're aware of a problem that occurs when someone has more than one form editing window open for the same form. The workaround to avoid edits from one form editing window overwriting edits from another is to ensure that you only have one form editing window open. This is the window that opens when you select Form > Edit form.

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After you've inserted a sparkline function in a spreadsheet, you won't be able to see sparklines when you download your spreadsheet to PDF or when you print it. Sparkline functions are also not visible in embedded spreadsheets.

To print your spreadsheet with sparkline functions included, try taking a screenshot of the sparkline(s) and insert them into your spreadsheet as an image. We apologize for the inconvenience and appreciate your patience.

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Users have reported that if you create a VLOOKUP function that calls a value from a cell within a pivot table, the cell is uneditable and only shows the value, rather than the VLOOKUP function itself.

This is a known issue and we are working on a resolution.

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Some users who click from their Drive into a spreadsheet find that they are no longer logged in and thus see the spreadsheet in "View only" mode. We are currently investigating the issue and working on a fix. In the meantime, users can click "Sign in" in the upper right corner of the browser window to sign in and regain editing access.

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We've received reports of users seeing comment indicators on cells in which no comments exist, as well as comment indicators in the incorrect cell after a sheet is resorted, duplicated, or amended by copy/paste.

Our team is aware of the issue and working on a fix. As a workaround, if you notice out-of-place comment indicators, simply refresh the spreadsheet. All comment indicators should appear in the correct cells again.

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We've received reports indicating spreadsheets may not be loading fully for users of Chrome 24 on Windows computers. We're currently investigating the issue. As a temporary workaround, try opening your spreadsheets in Chrome's incognito mode, or try using another browser.

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If you try to view a "Public on the web" presentation when you aren't signed into a Google Account, you'll receive an error message, telling you that the slides could not load. While we work to resolve this issue, you can download your presentation to another file format and sharing it via an email attachment. We apologize for the inconvenience and appreciate your patience.

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Some Chrome users are seeing a "No Connected Detected" message at the top of drive.google.com and are not able to open their Google Docs. The issue is caused by a Chrome extension from Norton Antivirus. To continue using Drive if you have Norton installed, follow these steps:

1. Click the wrench icon in Chrome, then select "About Google Chrome."
2. Select "Extensions" from the left sidebar.
3. Disable the "Norton Identity Protection" extension.
4. Clear your extension data by clicking the wrench icon in Chrome, hovering over "Tools," and selecting "Clear Browsing Data..." Select the box labeled "Delete cookies and other site and plug-in data," and click the "Clear browsing data" button.
5. Enter "chrome:settings/cookies" in Chrome's omnibox (address bar).
6. Enter "docs.google.com" in the search field at the top right.
7. Click the "Remove all" button.
8. Restart Chrome.
9. Try using Drive again.

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We are aware of an issue some users experience when making a change to their Google Drive storage plan. If you see "Your purchase will complete momentarily," you won't be able to adjust your plan just yet. Please try back soon — a fix is on the way.

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We're investigating an issue where some users are unable to upload to Google Drive due to a discrepancy in storage usage. You may be temporarily unable to upload content while we research this further. We will update this post once we know more.

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If you encounter one of the following error messages when you install Google Drive on Windows, first download the Microsoft Visual C++ 2008 Redistributable Package and then finish installing Google Drive for desktop.

Windows error messages

• The application has failed to start because its side-by-side configuration is incorrect. Please see the application log for more detail.
• Module C:\Program Files\Google\Drive\googledrivesync32.dll failed to register. HRESULT -2147010895. Contact your support personnel.

Step-by-step instructions

1. Download and open the Microsoft Visual C++ 2008 SP1 Redistributable Package.
2. Install the package.
3. Open the Google Drive for your PC installation file that you downloaded.
4. Complete the Google Drive for your PC installation and setup process.

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After you install Google Drive for your Mac, you should see sync status icons next to file names in the Google Drive folder on your computer. If you don’t see these icons, try restarting the application.

1. Open the Google Drive menu from the toolbar at the top of your screen.
2. Select "Quit."
3. Restart Google Drive by opening it from your Applications folder.
4. Enter your Mac username and password (not your Google Account information).
5. The sync status icons should now appear in your Google Drive folder.

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Some users experience crashes when trying to access subfolders in their Google Drive folder. We're investigating the root cause, but we recommend you try this workaround in the meantime:

1. Be sure you've been updated to Drive version 1.3.3 or later.
2. In your Drive preferences, uncheck the "Show file sync status icons" option.
3. Restart Drive.

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Some users of Google Drive for Mac see a "PRIMARY KEY" error when uploading or downloading files. We're currently investigating a fix.

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Some users are experiencing an error that reads "Google Drive Needs to Quit" when a large number of files are being synced to Google Drive for the first time. Such a sync uses a large amount of memory, which leads to an error.

We're working hard to fix this issue. In the meantime, if you receive this error, try adjusting your sync preferences so that you upload folders in smaller batches.

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Some users are seeing an "Unable to connect" message. If you're seeing this message and have a firewall or a proxy, ensure that the necessary ports and domains are allowed.

For those of you who are experiencing this issue and are a Google Apps customer, please ask your domain administer to enable Chat.

You can do this by going to https://www.google.com/a/cpanel//SelectServices and clicking on the Add it now button under Chat.

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Users syncing their files with Google Drive for Mac or PC may see an "unsyncable files" error if they pause the sync. If you see this error, resuming the sync will resolve the issue.

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You may receive this error when trying to create a new Google document from within the app. This happens when the "My Drive" section of your app (and Drive on the web) is completely empty. If you add an item to My Drive on the web, you will no longer have this issue on your iOS Drive app.

We're currently working on a solution to address this problem, and we appreciate your patience.

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Some Drive for Android users who are using a test build of the Android operating system are occasionally seeing a blank screen. The screen has the Drive logo and the word "Drive" at the top, but contains nothing else.

This issue is attributable to the Android test builds being used. We recommend that Drive for Android users not use an Android test build.

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