Social Enterprise

The social enterprise takes cloud computing to the next level. While cloud computing brought CRM online, the social enterprise delivers CRM solutions to companies in a new way, and service to consumers in unique ways. It elevates communication internally among employees and externally between a company and its customers. How? It starts with a customer social profile, in which a company can learn about a customer’s likes and dislikes through online social interaction. It bridges the gap between customers who are social and companies that are not. It lets companies engage with customers and CRM solutions like never before.

The social enterprise provides a platform for companies to move away from email and have all employees interact through a private social network. Employees at every level can ask each other for help with projects and easily share information. The social enterprise also lets employees in customer service learn about customers’ issues and needs through new channels such as social sites including Twitter and Facebook. Companies can reach out to their customers to provide tailored service every time.

CRM Solutions

CRM solutions help ensure that your sales, marketing, and support efforts are all working toward a common goal, so you can take your business success to a whole new level. Streamline and automate business processes, give everyone in your company a complete view of the customer, provide deeper analysis and insight into critical sales and customer metrics, and keep everyone focused on getting new customers while keeping the ones you already have happy.

• CRM Solutions for Sales & Marketing. Generate more leads, effectively market through multiple channels, optimize lead management, convert leads into customers, view all account-related information and activities, keep sales reps working productively, analyze your sales pipeline, and see what’s working and what’s not. An effective CRM solution helps you keep sales and marketing focused on filling the sales pipeline and generating more revenue rather than manually tracking sales leads.
• CRM Solutions for Activity Management. View all customer transactions, respond confidently to customer calls or emails, capture important information about customer interactions, and manage your tasks and follow-up activities with CRM.
• CRM Solutions for Service & Support. Collect customer support requests from all your channels, assign support cases to the appropriate agent or group of agents, leverage the best solutions to customer problems, escalate support cases when needed, help customers find solutions via your Web site, stick to the service-level agreements you have with your customers, and identify areas for service improvements. All that translates to better service and happier customers.

Cloud Computing & CRM

Cloud computing has the IT world abuzz. But what exactly is it? Traditional client/server CRM software is a dying breed. The CRM software market has shifted from an ownership to a rental model, freeing businesses from the hassle and expense of software purchasing, deployment, and maintenance.

Cloud computing is another way to describe the much more compelling model of delivering business software over the Internet. With the Web, you can cut costs because you only pay to use the software instead of purchasing it. A multitenant platform with a single, common infrastructure and code base that is centrally maintained makes this model possible.

Related Searches