Dear Santa: Here's My Tech Wish List
I want integrated devices, digital wallets, interface redesign, opt in, analytics, e-receipts, enhanced mobility, e-banking, smarter email and smartphone-enabled devices.
Wednesday, December 05, 2012 13:05 PM
Monday, December 03, 2012 09:05 AM
Improving the Customer Experience
Merchants must design better systems and Websites. If they can't build IT systems capable of assembling the items a customer needs, the customer will go elsewhere.
Friday, November 16, 2012 14:20 PM
The Technology We Wear
Wearable devices will eventually become omnipresent extensions to our daily lives, serving up map overlays, facial recognition, coupons, reminders and more.
Monday, November 12, 2012 06:15 AM
We Are All Addicted
We're morphing into a society that avoids contact with people in a physical space, but connects to strangers through social media and other electronic tools.
Monday, November 05, 2012 09:20 AM
Tech Solutions Create Other Problems
I'm guessing that, ultimately, we'll just keep engineering new technology solutions to solve all the new problems technology created in the first place. At least it's good for the economy.
Monday, October 29, 2012 05:30 AM
Smartphones Control the World
Smartphones and tablets could make many expensive industrial control systems obsolete. They're already making conventional PCs look dumb and antiquated.
Friday, October 26, 2012 10:15 AM
Changing Channels on Customer Interactions
Today, mobile technology is changing everything. Brands and reputations soar or stumble in a matter of minutes in a world where consumers suddenly wield as much power as corporations.
Tuesday, October 23, 2012 09:15 AM
Buyer Beware: Fake Online Reviews
I'm not sure who bases buying decision on e-reviews. It seems to be the Wild West of cyberspace—with some people reportedly pocketing up to $5 for each fake review.
Thursday, October 18, 2012 09:20 AM
Cyber-Threats: a Pre-9/11 Moment
"Before September 11, 2001, the warning signs were there. We weren't organized. We weren't ready. And we suffered terribly for that. We cannot let that happen again. This is a pre-9/11 moment.”&mdash....
Friday, October 12, 2012 14:00 PM
Rethinking Loyalty
A growing number of businesses are turning to information technology to amp up their customer loyalty programs and create greater value.
