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Eliot's E-mail Updates
Constituent Services
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Constituent Services
Step 1 -- Introduction to Casework
How Can I Help You?Providing assistance to my constituents is one of my most important duties as your representative in Congress, and I am always happy to provide you with casework service. Typical requests for casework involve lost documents or a federal agency dragging its feet in getting you the help you need.
Before contacting me for aid, it is important that you first try to work with the federal agency you are having trouble with. These agencies are helpful and responsive, and most issues can be solved by contacting them in writing. However, if you find that contacting them does not yield results, I would be happy to advocate on your behalf.
To determine whether I can help you with your situation or if you need to find assistance elsewhere, please proceed to the next step "Casework Determination."
As always, if you have any additional questions, please do not hesitate to contact my office.
Step 2 -- Determining How I Can Help
Is this casework or not?I am able to assist you with a casework request as long as it deals with a federal agency, or one that reports to the executive branch. Some examples of federal agencies:
- Social Security Administration
- Internal Revenue Service (IRS)
- Department of Homeland Security
- Department of Veteran's Affairs (VA)
- U.S. Postal Service
I am only authorized to help you with issues involving these federal agencies after you have tried handling the issue through the agency first. Most federal agencies are helpful and responsive and would be happy to provide the aid you need. However, if after you have contacted them in writing you still do not get results, I would be glad to provide the help you need.
And although I will try my best to help you in any way I can, the federal agency with whom you are dealing always has the final say in the matter. Please also keep in mind that I am unable to provide you with legal assistance or act as your legal counselor or representative. Because of the constitutional separation of powers, I do not have the authority to intervene in judicial matters such as criminal court proceedings, civil disputes, or deportation hearings.
Local and State IssuesThere are many issues affecting constituents that cannot be solved at the national level, but can be solved at the local level. If you are having trouble with a state agency, you should contact your representative in the New York State Senate or Assembly or your local representative. Some examples of local or state issues:
- Child support
- Criminal and police investigations
- Worker's compensation
- Housing or rent issues
- Lost or stolen driver's licenses or other important state documentation
To find your State Senator by ZIP code, click here. To find your State Assembly member by ZIP code, click here.
Step 3 -- How to Open a Case
Once you contact me, I can begin to assist youAfter you have determined that your request is something we can help you with, fill out a request form and fax or mail it to one of my district offices, or deliver it in person. The Privacy Act of 1974 does not allow our office to assist you until you have filled out this form which releases information to our office from the agency with which you are having trouble. Be sure to attach a brief description of the problem and any documents you have pertaining to your case. This may include medical documentation, financial records, letters of support, and recent correspondence with the agency. Click here for a PDF version of the casework request and authorization form.
Casework is typically handled at my district offices in the Bronx, Westchester, or Rockland. To put in a casework request, contact the district office that is closest to you and be sure to provide as much information as possible so we can help you as quickly and as effectively as we can. You can do this by either calling the office or filling out the Casework Authorization Form and faxing it or bringing it into one of my offices.
Bronx District Office
3655 Johnson Ave.
Bronx, NY 10463
Phone: (718) 769-9700
Fax: (718) 796-5134Rockland District Office
261 West Nyack Road
West Nyack, NY 10994
Phone: (845) 735-1000
Fax: (845) 735-1963
Westchester District Office
6 Gramatan Ave., Suite 205
Mount Vernon, NY 10550
Phone: (914) 699-4100
Fax: (914) 699-3646It is a privilege to serve you and help you get the federal aid you need. Once we receive the document, please allow a few days for my office to contact you about your request, and we can begin addressing your concern as quickly as possible.
Sincerely,
Congressman Eliot L. Engel
Constituent Services
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112th Congress E-Newsletters
Rep. Engel to Appear On Fox News To Discuss the Federal Budget; May 25, 2012
Rep. Engel On The 58th Anniversary of Brown v. Board of Education; May 18, 2012
Rep. Engel Says On Mother`s Day We Should Protect Women`s Health; May 13, 2012
Preventative Measures Can Prevent Cancer; March 28, 2012
2nd Anniversiaty of Health Care Reform; March 28, 2012
Rep. Engel Invites Students To Enter The Congressional Art Contest; March 21, 2012
Reminder That Tax Day 2012 Approaches Soon; March 20, 2012
Remember the Women In Your Lives During Women`s History Month; March 19, 2012
Irish History Month - March 2012; March 16, 2012
Rep. Engel Honors the Contribution of African-Americans to Society; February 26 , 2012
Fighting Heart Disease - The Most Deadly Disease Facing Americans Today; February 14, 2012
Rep. Engel Calls For Reducing The Influence Of Big Money In Politics; February 12, 2012
Dr. King's Teachings Applicable To America Today; January 16, 2012
Dysfunctional 2011 Congress Comes To A Close; January 1, 2012
Rep. Engel Calls For Investigation Into Offensive Disposal of Troops' Remains; December 15, 2011
West Nyack Post Office Re-Opens Today; December 5, 2011
World AIDS Day 2011; December/ 1, 2011
Rep. Engel Calls For Investment In Infrastructure; November 18, 2011
UPDATE - FEMA Extends Deadline & How To Retrieve; November 15, 2011
Holiday Cards for Service Members and Veterans; November 13, 2011
Honoring America's Veterans; November 11, 2011
Rep. Engel Vows To Protect Medicare, Social Security; November 6, 2011
Rep. Engel Calls For Job Creation And The Support For Small Business; November 4, 2011
Keeping Your Child Safe On Halloween; October 28, 2011
Breast Cancer Awareness Month 2011; October 24, 2011
Rep. Engel To Host A Town Hall Meeting on Oct 23; October 21, 2011
Martin Luther King Jr. Monument Unveiled; October 17, 2011
Tappan Zee Bridge Replacement Becomes A National Priority; October 14, 2011
Rep. Engel Intercedes to Keep FEMA Center Open Until Next Week; October 7, 2011
FEMA to provide hurricane assistance to individuals, businesses, municipalities; September 18, 2011
Remembering 9-11, Ten Years Later; September 11, 2011
Rep. Engel - Putting America Back To Work; September 5, 2011
Hurricane Irene Alert; August 26, 2011
Rep. Engel Announces New Traffic Light for Kingsbridge; August 23, 2011
Rep. Engel - Purple Heart Appreciation Day; August 7, 2011
Rep. Engel - Defaulting on Debt Would Be Disastrous; July 26, 2011
Rep. Engel - Excessive Heat Can Be Dangerous; July 22, 2011
Rep. Engel Annoucnes Art Contest Winners; July 11, 2011
Medicare Needs To Be Protected; July 7, 2011
Rep. Engel Wants Equal Rights for All Americans; July 4, 2011
Rep. Engel Calls For Education Reforms To Aid Future Graduates; June 27, 2011
Rep. Engel Focuses On Men's Health this Father's Day; June 19, 2011
On Memorial Day, Rep. Engel Remembers Past and Present Sacrifices; May 30, 2011
Rep. Engel to Host Town Hall Meeting on May 26; May 24, 2011
Rep. Engel - Remember Your Mom On Mother's Day; May 8, 2011
Rep. Engel - Teachers Appreciation Week; May 6, 2011
One Year Later - BP Oil Spill Not Forgotten; April 22, 2011
Anniversary of Tragedies Provide Reminders of Gun Violence; April 20, 2011
Reminder That Tax Day 2011 Approaches on April 18; April 14, 2011
How The Government Shutdown Effects You; April 8, 2011
Rep. Engel To Host Town Hall Meeting on April 10; April 8, 2011
Congressman Engel Continues Fight Against FAA Airspace Redesign; April 7, 2011
Rep. Engel Invites Students to Enter Congressional Art Contest; April 6, 2011
Rep. Engel Repeats His Call For Indian Point's Closure; March 29, 2011
Rep. Engel Urges Observance of National Women's History Month; March 20, 2011
March is Irish History Month; March 17, 2011
Rep. Engel - The Cost of Repealing Health Care; March 10, 2011
Rep. Engel - The State of the Union Needs Bipartisan Answers; March 7, 2011
Rep. Engel Prevents Co-Op Fee Increase; March 3, 2011
Rep. Engel Honors Black History Month; February 20, 2011
Protect Your Heart This Valentine's Day; February 14, 2011
16 Yonkers Firefighters Avoid Layoffs Due To Engel's Efforts; February 2, 2011
Invitation - Rep. Eliot Engel's Oath of Office; January 21, 2011
Rep. Engel - Dr. King's Teachings Shed Light On Today's World; January 20, 2011
Rep. Engel - Saddened By The Tucson Tragedy; January 14, 2011