Leadership, Values and Promises

 All of our key leaders (37 in all) have completed the Manager/Director Boot Camp training.  We designed this training specifically for our leaders to make sure they understood their importance and the importance of living our values effectively.  Embedded in the training were the following general topics:  culture and change, accountability, building effective teams, engaging people, continuous improvement, resource allocation and building the culture.  A key thought running through all of the training is employee empowerment.  Empowerment is not a buzzword.  The reality is that we need everyone engaged in improving our services, products, delivery mechanisms and customer services.  With that in mind, I want to point everyone to our values and promises at http://itss.untsystem.edu/about-itss/our-values-and-promises.  These values were also embedded in the training. 

In addition, we will be adapting our performance evaluation and employee recognition processes to incorporate all eight values.  For managers and directors, the leadership promises will become a part of their performance evaluation.  It is going to take everyone’s involvement to make our values into “just the way we do things” and our promises into “the way we treat people”.  Culture won’t happen overnight, but it will change.  I know that our leaders are committed to a different style of leadership than you’ve experienced in the past, one that helps us become a world-class organization.