IT Service Management

Service Owner: Associate Vice Chancellor and CIO
Director: Wil Clark
E-mail: wil.clark@untsystem.edu
Website: IT Service Management


About:

IT Service Management is focused on aligning our service offerings with our customer’s business needs.  We work to adapt ITSS service processes to the Information Technology Infrastructure Library framework to create a sustainable service environment. We support ITSS service areas with tools, advice and expertise in continual service improvement, metrics and service level objective management.

Support:

Please contact Wil Clark (wil.clark@untsystem.edu or 940-565-4815) for support.

Services:
IT Measurement and Reporting
Service Level Management