Student Complaints

UNTHSC provides students with a procedure for resolving complaints against UNTHSC faculty, staff, and agents of the university, via the Student Academic Grievance Policy and the Non-Academic Complaint/Grievance Policy. These policies are located at: http://www.hsc.unt.edu/policies/PoliciesList.cfm. Students with questions concerning discrimination, grade appeal, academic integrity, disability, financial aid, accommodations, or the Student Code of Conduct must contact the appropriate academic personnel or compliance officer and refer to the appropriate policies.

Complaints regarding Texas public institutions of higher education can be filed with the Texas Higher Education Coordinating Board (THECB). All current, former, and prospective students may mailed to the Texas Higher Education Coordinating Board, Office of the General Counsel, P.O. Box 12788, Austin, TX 78711-2788 or emailed to the THECB at StudentComplaints@thecb.state.tx.us. Facsimile transmissions of the student complaint are not accepted.

All submitted complaints must include a student complaint form and a signed Family Educational Rights and Privacy Act (FERPA) Consent and Release from, which is at the bottom of the student complaint form. Submitted complaints regarding students with disabilities shall also include a signed Authorization to Disclose Medical Record Information from, which is at the bottom of the student complaint form.

The Agency does not handle, investigate, or attempt to resolve complaints concerning actions that occurred more than two years prior to filing a student complaint form with the Agency, unless the cause of the delay in filing the student complaint form with the Agency was the complainant's exhaustion of the institution's grievance procedures.

The Office of Student Affairs will assist the student throughout the complaint process. UNTHSC believes that most complaints can be resolved informally. All university contacts with the aggrieved student will stress the preferred mechanism of an informal resolution. A student's complaint may be withdrawn at any point by the student, thereby halting the complaint.