A: An official transcript can be requested by using our transcript request form. You can submit this form to us by fax, mail, or scanned email attachment. Official transcripts can only be sent by mail. Unofficial transcripts can be mailed, faxed, or emailed.

Q: Is there a fee for transcripts?

A: Transcripts are free. Each student pays a one-time Transcript Fee during the first semester of enrollment. For an explanation of these fees, visit the Tuition and Fees website.

Q: What is the difference between an official and an unofficial transcript?

A: An official transcript has the official school seal, the registrar's signature, and is printed on official transcript paper. Because of this, official transcripts can only be sent via mail. An unofficial transcript has the same academic information as an official transcript but it is printed on plain white paper. Unofficial transcripts can be faxed, mailed, or emailed.

Q: How do I get my transcript uploaded to ERAS?

A: Submit a transcript request form and request an ERAS Transcript. When we receive this form, we will forward your request toCareer Services who will upload the transcript for you.

Q: Can I have someone pick up my transcript for me?

A: You can have someone pick up your transcript or other documents for you if the person requesting the transcript or academic records specified in writing the name of the person who will pick up the documents. The person picking up the documents must have photo identification.

Q: Why has my transcript not been processed?

A: Your transcript might not have been processed if:

• You have a hold on your account. You can check your holds at my.hsc.unt.edu.

• You forgot to sign your transcript request form.

Please feel free to contact us and request confirmation regarding your transcript request. We keep records of your request for one year.

Q: Can you mail transcripts overseas?

A: Yes.

Q: How do I find out if my transcript arrived from another school?

A: All incoming transcripts are handled by the individual schools at UNTHSC. Please check your student portal, my.hsc.unt.edu, to ascertain which items, if any are still needed in your application process or contact the admissions office of your school (TCOM,SPH, GSBS, PA, PT, Pharmacy).

VERIFICATIONS

Q: How do I get an enrollment verification?

A: You can get an enrollment verification by completing and submitting the Enrollment Verification Form. We can return the verification to you via fax, mail, or email. We do not process enrollment verifications until after the census date. If you need a verification before the census date, please contact us.

Q: I have my In School Loan Deferment Request Form. What do I do with it?

A: You will need to verify the information on the deferment form, sign the form, and send it to us with an Enrollment Verification Form. We will verify your status and send the form back to the lender after the census date.

Q: Can you verify enrollment for future semesters?

A: No. However, if you feel that you have extenuating circumstances, please feel free to contact us.

Q: What is a matriculation date?

A: A matriculation date is the date that a student begins enrollment as a degree seeking student.

Q: What is the census date?

A: The census date is set by the university and marks the end of the add/drop period for a term. On this day, the university takes a "snapshot" of the enrollment which becomes the official enrollment that is used for both state reporting and deletion of unpaid registrants. The census date is the 12th class day for the fall and the spring terms. Census dates in the summer vary according to the length of the different summer sessions within the term. Please refer to the academic calendar for your program of study for the specific census dates.

RECORDS AND GRADES

Q: Can I request a copy of my board scores?

A: There is a check box available on the Enrollment Verification form specifically for board scores. We will write a letter verifying your COMLEX and/or USMLE score.

Q: How do I request a copy of my dean's letter (or Medical School Performance Evaluation)?

A: You can request a copy of your dean's letter by filling out the Student Records Request form and submitting it back to us via fax, mail, or email. We can then send the dean's letter via fax, mail, or email to the recipient listed on the form.

Q: What is my student ID number?

A: Your ID number is a unique number used to identify you while you are here at UNTHSC. If you do not know your Student ID number, you can find it at ams.unt.edu. Enter your EUID and password to login; your Student ID number will be displayed as the UNT System ID.

Q: What is my EUID?

EUID stands for "Enterprise UserID" and is used to access computer resources across campus such as wireless, email, and library computers. You can also find out your EUID and reset your password.

Q: What is the difference between an EUID number and a student ID?

Your EUID is used primarily to log on to campus technology such as wireless and email. It is usually your initials followed by 4 numbers (i.e. – abc0055).

Your student ID is a set of 8 numbers that is used to identify your permanent records such as transcripts, grades, or student accounts. This number is confidential and cannot be given out to individuals or agencies outside of UNTHSC.

Q: How do I officially change my name with the school?

A: To change your name, submit the Request to Change Student Record Information form and submit it to us with:

1. 1. A copy of your identification (driver's license, social security card, or passport).

2. 2. A copy of the legal documentation of the name change. If you copy your marriage license, please be sure to copy both sides if applicable.

If you wish to change your campus email address as well, please contact the Accounts Administrator after submitting to us your name change request.

Q: How do I change my address, phone number, or personal email with the school?

A: Submit the Request to Change Student Record Information form or log in to my.hsc.unt.edu and follow these instructions.

Q: One of my grades is wrong. What do I do?

A: You will need to contact your instructor or your school (GSBS, SPH, etc.) and discuss with them the grade. They will then submit the Change of Grade form. Please contact us if you have further questions.

Q: I received a low grade in a class and retook that same course. How do I keep the low grade from calculating into in my GPA?

A: If you are in the Graduate School of Biomedical Sciences or the School of Public Health, we need you to emailregistrar@unthsc.edu from your live.unthsc.edu email account requesting that this grade not be calculated into your GPA. Please include with you request your name, student ID number, and the course that you retook (with semester).

ENROLLMENT

Q: I'm having problems enrolling in classes. What do I do?

A: Be sure to check my.hsc.unt.edu for any holds on your account.

If you applied to graduate during the previous semester, you will need to contact the Office of the Registrar to reactivate your enrollment. You will need to reapply for graduation in the future.

If you are having trouble enrolling in an individual course, check the prerequisites for that course. If you are having a prerequisite error, please contact your school (School of Public Health or Graduate School of Biomedical Sciences).

If you need a permission number, please contact your school (School of Public Health or Graduate School of Biomedical Sciences).

Q: I'm having problems dropping a class. What do I do?

A: If you are unable to drop a class, please contact the registrar's office via email. Include your student ID number and the class you wish to drop. It is your responsibility to talk to your advisor. Please be aware of the academic calendar. If you want to withdraw from the university, the system will not allow you to drop the last class of the semester. You must formally withdraw from the university.

Q: When is the last day I can drop a class?

A: You can find this information on the academic calendar. It is your responsibility to talk to your advisor before dropping a class. You might not receive a full refund. Please contact us if you have questions.

Q: How do I withdraw from the university?

A: To withdraw from the university, you must come by the Office of the Registrar and pick up a Request for Withdrawal or Leave of Absence form. This form must be completed and signed by the appropriate individuals before your withdrawal can be processed. If you are unable to visit campus to pick up this form, please contact us via phone or email.

ALUMNI

Q: How do I request a copy of my diploma?

A: If you need a copy of your diploma on an 8.5x11 sheet of paper, you can submit to us the Request for Official Diploma Copy form. There is a one-time $15.00 fee associated with this request. For this to be an official copy it must be certified with the school seal and mailed. If you want an unofficial copy, we can fax or email a copy. You will still need to pay the $15.00 fee.

If you need a full-sized duplicate or replacement diploma, please submit the Request for Duplicate or Replacement Diploma form. There is a $50.00 charge for this request.

Q: I have a medical education verification form for state licensure. Where to I submit it?

A: You can submit your verification form to the Office of the Registrar via fax, mail or email. Before you send your verification, please be sure you have signed your form and include any necessary photos. We cannot provide a photo for you.

Q: I did my residency at the Osteopathic Medical Center of Texas. How do I have my residency verified?

A: Please contact Jessica Chavez at the Graduate Medical Education office at 817.735.2149 to verify this information.

Q: I need a letter of explanation for my academic probations. Where do I get this?

A: You can get a letter of explanation from our office. Submit the Student Records Request form with a description of your request.

MENINGITIS

Q: Is there a form for the bacterial meningitis vaccination record submission?

A: Yes! The Bacterial Meningitis Immunization Record form makes for easier and more accurate processing and also gives you a space that can be filled out by your Health Care Provider.

Q: What is required for submission of the bacterial meningitis vaccination record?

A: If you do not use the form, then we will need an official copy of your immunization record that includes: your name, birthdate, the vaccine administered, the date the vaccine was administered, and a signature or stamp of a health care provider. Please note that the vaccination must be within the last 5 years and 10 days from the first day of class.

Q: Do I have to be vaccinated?

A: According to Texas law (SB 1107 – 82 Texas Legislature; SB 31 – 77th Texas Legislature; Chapter 21, Subchapter T, Sections 21.610 through 21.614 of THECB rules), all new incoming students or students who have missed a semester (entire fall or spring term) must submit to us a record of a bacterial meningitis vaccination.

Exceptions to this requirement:

1. You do not have to be vaccinated if you are the age of 30 or older.

2. You can have a health care professional sign the Bacterial Meningitis Immunization Medical Exemption Affidavit.

3. You can complete the Affidavit of Exemption from Immunizations for Bacterial Meningitis for Reasons of Conscience form. This form must be notarized. If you need help finding a notary on campus please contact us.

4. If you are only taking online classes, you can submit the Meningitis Waiver for Online Course Enrollment form for each term the exemption is requested.

Q: Can I waive the vaccination?

A: Yes! You can have a health care professional sign the Bacterial Meningitis Immunization Medical Exemption Affidavit, you can complete the Affidavit of Exemption from Immunizations for Bacterial Meningitis for Reasons of Conscience form, or if you are taking online classes only, you can submit the Meningitis Waiver for Online Course Enrollment form for each term the exemption is requested.

Q: Where do I submit my bacterial meningitis vaccination record?

A: You need to submit your records to the Office of the Registrar. You can do this by fax, mail, email, or in person.

Q: Where do I submit all my other vaccination records?

A: All other vaccination records must be submitted to the Student Health Clinic.

Q: What is the deadline for submitting the meningitis vaccination record?

A: The deadline for submission of meningitis vaccination records is 10 days prior to the first day of class.

Q: What do I do if I will not be able to make the deadline for submitting my vaccination record?

A: Email registrar@unthsc.edu and request an extension on the meningitis vaccination record deadline. Once we receive this email, you will have 10 days after the first day of class to meet the meningitis vaccination requirement. You will be dropped from your classes if you do not submit to us documentation by the deadline.

PAYMENT

Q: Can the Office of the Registrar take money by credit card?

A: At this time we only accept money via cash, check, or money order.

Q: To whom should I address my check?

A: Please address all checks to UNTHSC.

IN-STATE TUITION

Q: How do I receive in-state tuition?

A: For information on establishing Texas residency, please visit the residency information page. If you have any questions or need clarification, please contact us.

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This page last updated 15th Nov 2012

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