Onboarding FAQ

NOTE: Internet Explorer is the recommended browser for onboarding.

1. When I click on the onboarding link, I receive an error message: 'Authorization Error - Contact your Security Administrator'

Answer

When you begin onboarding, close any other browser windows you may have open. Also, clear out your cache (clear out your browser history or clear out your ‘cookies’).

2. What if I receive an error message stating that my EUID is invalid?

Answer

Confirm that you are entering the correct EUID.

3. What if I receive an error message stating that my birthdate is not a match?

Answer

Confirm that you are entering your correct birthdate, and that you are entering it in the mm/dd/yyyy format.

4. What if I still receive an error message stating that my birthdate is not a match and I am entering it in the correct format?

Answer

Faculty: You can contact BSC Employment (940 369 5500) to confirm the birthdate we have.
Student: You can contact BSC Records (940 369 5500) to confirm the birthdate we have.

5. What if I do not have a password?

Answer

To create a password, go to https://ams.unt.edu

6, What if I cannot remember my password?

Answer

Please go to https://ams.unt.edu to reset your password. You will need to enter your name, birth date and social security number before the system prompts you to create the new password.

7. What if I receive an error message stating that my social security number is not a match?

Answer

Confirm that you are entering your social security number in the correct format, without dashes.

8. What if I still receive an error message stating that my social security number is not a match and I am entering it in the correct format?

Answer

Faculty: You can contact BSC Employment (940 369 5500) to confirm the social security number we have.

Student: You can contact BSC Records (940 369 5500) to confirm the social security number we have.

9. The Welcome Aboard screen has a black square on the page, and nothing else.

Answer

This screen features a video. Check your computer settings to ensure it is set to allow video footage.

10. The system is not allowing me to return to the main page. Why?

Answer

If the link (‘Return to Main Page’) is grayed out, you have not completed all of the required steps on that page. When all of the necessary steps are completed, the ‘Return to Main Page’ link will be in black.

11. What if I do not want to use direct deposit, or do not have all of the information necessary to set up direct deposit at that time?

Answer

You do not have to enter any information when you click on ‘Step 3: Direct Deposit’ on the Required Forms page. Once you have completed the onboarding process, you can add/edit any of the information supplied on the Required Forms page through my.unt.edu or my.hsc.unt.edu portal

12. I looked at the Employee Guide, Notices, Policies, and Workers’ Compensation documents on the Policies, Information, and Notices page, but I still cannot return to the main page. Why?

Answer

Some of the policies, information, and/or notices require that you check a box acknowledging that you have read the information. If you have not acknowledged that you have read the information as required, the system will not allow you to proceed.

13. Am I required to designate my insurance options during the onboarding process?

Answer

No. The benefits information provided, if applicable, is for informational purposes only. You will have an opportunity to sign up for benefits at a later time.

14. I am a faculty or staff. What do I need to log on to complete onboarding?

Answer

Faculty and staff new hires need:

Employee user identification number (EUID),
Pin number,
Social security number, and
Date of birth

**Items #1 and 2 will accompany the offer letter in the body of the email

15. I am a student. What do I need to log on to complete onboarding?

Answer

Students and non-student hourly new hires need:

Employee user identification number (EUID),
Employee or Student identification number (EMPLID)
The letter “N”, “D”, “H”, or “S” that proceeds the department identification number,
And the department identification number.

**Items #3 and 4 will be provided by the department

16. I am a student and do not have a social security number yet. How do I complete onboarding?

Answer

You can request a temporary social security number for employment purposes by sending an email to Payroll@untsystem.edu

17. What if I do not have time to finish the process. Can I resume it at a later time?

Answer

Yes. Simply click on the ‘Save and Finish Later’ link.
**Please note onboarding has to be completed by the end of the first day of employment.

18. How will I know if the onboarding process is complete?

Answer

The system generates a page that says “Congratulations, you’re done!” when the onboarding process is complete.

19. Onboarding has been completed. The department cannot find the name or EMPLID in the list to authenticate the I-9 documents. What is wrong?

Answer

Confirm that the new hire clicked ‘Accept’ when their information was entered on the I-9 electronic page. You can contact HRRecords to verify this (940 369 5500). If we can view the employees’ information, it should be viewable to the department.
If the department is unable to view the employees’ information once the above has been confirmed, confirm which DeptID the I-9 authorizer has, the DeptID the new hire is assigned, and that they match. If they do not match, the DeptID holder can submit an I-9 authorizer request. See instructions below to complete an I-9 authorization request.
If they are a match, send a verification request to BSC IS Team requesting that they confirm you have access to that specific DeptID.

20. How do I correct the employees’ section of the I-9.

Answer

The next day the employee can

log onto my.unt.edu or my.hsc.unt.edu
click on the ‘Human Resources’ tab
in the Employee Self-Service column, click ‘Complete and Submit I-9 Form
Click the ‘Select’ button above the ‘Home Address’ field
Enter your information
Click ‘Accept’ at the bottom of the page

21.How do I correct the employers’ section of the I-9.

Answer

If the department has not completed the employers' section of the I-9, the next day the employee can:

the employee can log on to my.unt.edu or my.hsc.unt.edu
click on the ‘Human Resources’ tab
in the Employee Self-Service column, click ‘Complete and Submit I-9 Form
Click the ‘Select’ button above the ‘Home Address’ field
Enter your information
Click ‘Accept’ at the bottom of the page

Upon completion of these steps, the department should be able to access the employee in EIS to complete the employer’s section of the I-9.
If the employee and employer entered their information on different days, send an email to dorothy.cummings@untsystem.edu that includes the following:

Onboarding candidate’s name,
EMPLID
And verbiage that says a mistake was made and the I-9 information should be deleted

I-9 Verification Request
Departments wanting to obtain access to perform online I-9 verifications will need to have the DeptID holder complete the I-9 Verification Access Request webform. To do so go to:

http://bsc.untsystem.edu
Locate the Human Resources column, at the bottom of the home page
Click ‘onboarding’
Locate the Human Resources column on the right side of the page
Click ‘I-9’ information
Go to the last paragraph
Click on the ‘I-9 Verification Access Request webform’ link

**Please note, the request form has to be completed by the DeptID holder**

22.The I-9 documents the employee presented include receipt(s) for documents they will receive at a later time. How is their information updated when they have received the official document(s)?.

Answer

The employee should:

log onto my.unt.edu or my.hsc.unt.edu
click on the ‘Human Resources’ tab
in the Employee Self-Service column, click ‘Complete and Submit I-9 Form
Click the ‘Select’ button above the ‘Home Address’ field
Enter your information
Click ‘Accept’ at the bottom of the page

23.Upon complettion of the I-9, a mistake was noticed in either the employee or employer section. How can we report it?.

Answer

Send an email to Dorothy.cummings@untsystem.edu that includes the following:

Onboarding candidate's name
EMPLID
And verbage that says a mistake was made and the I-9 information should be deleted.

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