How Senator Hagan's Office Can Help
With Federal Agencies

As your United States Senator, my staff and I are responsible for helping North Carolinians navigate the complex federal bureacracy. Our "constituent services" take many forms—we help resolve issues with agencies such as the VA and IRS, facilitate the passport process, nominate our state’s best and brightest students to our nation’s service academies, offer my support for federal grant applications, and assist those affected by natural disasters such as Hurricane Irene. Often times, we are contacted by people who have run into endless amounts of red tape and seen every door imaginable slammed in their face.

I want constituent service to be a hallmark of my office, and I have a top-notch team in North Carolina dedicated to assisting you. In the past three years, they have helped countless North Carolina veterans process their claims with the VA, contacted banks and their regulators to bring down unreasonable mortgage rates for North Carolina home owners, and expedited overseas adoptions for North Carolina families—just to name a few of their successes.

Please never hesitate to contact my office if you are in need of assistance.  For more information on how I can help, please visit my constituent services website or call my Greensboro office toll-free at (877) 852-9462.

Sincerely,

Success Story from Hagan’s
Constituent Services Team

A constituent recently contacted Hagan’s office because the IRS was not processing an adoption tax credit she was due. For several months, the IRS continued to send her letters stating that the return was being reviewed, but no action was taken. The constituent was also told more than once by the IRS that it did not have all of her documentation, despite the fact that she had sent it to the agency on multiple occasions. A constituent services representative in Hagan’s office sent the woman’s case to the IRS Taxpayer Advocate Service, where it was assigned a case advocate. In less than six weeks, her return was processed, and she received a tax credit of more than $14,000.

Tours in D.C.

Washington, D.C., is one of the most beautiful and historic cities in America, and Senator Hagan’s office can help your family schedule a tour at some of the most popular destinations, including the White House, the Library of Congress, the Pentagon and the Bureau of Engraving and Printing. Senator Hagan also welcomes all North Carolinians to visit her D.C. office and enjoy a tour of the Capitol building led by a member of her staff. The Capitol Guide Service also conducts free tours Monday through Saturday. For information on tours led by the Capitol Guide Service please call (202) 225-6827.

Please note that the White House requires that all tour requests be placed at least 21 days in advance of the visit. Unfortunately, due to high demand, the White House cannot meet all the tour requests it receives, so we encourage you to submit a request with our office as far in advance as possible.

If you are interested in scheduling a tour through Senator Hagan's office, please fill out the request form on her website.

Carolina Coffees in D.C.

Grab a coffee and a Krispy Kreme doughnut and come meet Senator Hagan in D.C.! North Carolinians visiting or living in D.C. are invited to attend Carolina Coffees with Senator Hagan and her staff in her Washington office. This coffee will be held from 9 a.m. to 10 a.m. every Wednesday when the Senate is in session. Upcoming coffees will be held on Jan. 25, Feb. 1, Feb. 8, Feb. 15 and Feb. 29. For a full list, click here.

Upcoming Conversations with Kay

Senator Hagan regularly hosts Conversations with Kay in communities across North Carolina. CWKs provide an opportunity for North Carolinians to visit with Hagan one-on-one and talk with her about their concerns. Hagan's staff is also on site to assist constituents who need help navigating issues with federal agencies, such as the VA, IRS or Social Security Administration. Please click here for a full list of upcoming events.

Troy CWK: Wednesday, January 18
1:30 p.m. – 2:30 p.m. 
Troy-Montgomery Senior Center, 200 Park Road, Troy, NC 27371
 
Asheboro CWK: Wednesday, January 18
3 p.m. – 4 p.m.
Asheboro Senior Center Multipurpose Room, 133 W. Wainman Street, Asheboro, NC 27203