Long-Term Care Ombudsman
Established through the Older American’s Act, the New Mexico Ombudsman Program is a resident-centered program designed to advocate for the civil and human rights of individuals living in long-term care facilities. Ombudsmen provide a voice to vulnerable adults who might otherwise go unheard. Through regular visits to nursing homes and assisted living facilities, Ombudsmen assist residents by advocating for their rights, investigating complaints,helping to resolve concerns, and ensuring they receive the quality of care they deserve. Services are free, confidential and provided statewide by more than 100 certified volunteers and 12 state staff.
The New Mexico Ombudsman Program also offers advocacy services to residents wishing to transition from a nursing home to a less restrictive care setting in the community. Ombudsmen provide support and coordination among all parties involved to ensure a safe and successful transition. If someone you know is not being treated well at a long-term care facility or wishes to transition home, contact the Ombudsman Program:
1-866-451-2901 Santa Fe and Northeastern New Mexico
1-866-842-9230 Albuquerque and Northwestern New Mexico
1-800-762-8690 Las Cruces and Southern New Mexico