Service Jam
Service Jam, held October 10-12, 2010 has now concluded. Over 15,000 individuals from 119 countries registered to participate in the Jam, which brought together a global mix of perspectives to discuss, debate and discover the possibilities of new solutions to long-standing societal challenges. Leaders from many sectors united to drive conversations on not only what is happening today, but also how we might improve service tomorrow. We hope that Service Jam provided you with insights, an opportunity to share your thoughts, and promising ideas.
IBM, in collaboration with key partners, has published a white paper to summarize key findings and highlight creative ideas generated by Service Jam to share with participants. This document will reveal key trends in social innovation and will serve as a pragmatic guide to help organizations innovate, design and improve service programs. Download a copy by clicking to the right
If you have any questions, please contact your IBM Corporate Citizenship & Corporate Affairs Representative or email ibmjam@us.ibm.com.
Service Jam was an online event that engaged non-profit organizations, corporations, academic institutions, and government agencies in a discussion on how social innovation can help solve our world’s largest problems.Through IBM’s Jam technology, participants collaborated virtually with the flexibility to log into the Jam from anywhere in the world at anytime most convenient to them during the three day event.
Special guests included:
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George H. W. Bush, 41st President of the U.S. Ray Chambers, UN Secretary-General’s Special Envoy for Malaria Marc-Philippe Daubresse, Minister for Youth and Solidarity, France Lord Nat Wei, Special Advisor to the Prime Minister, The Big Society, UK Momo Mahadav, President & CEO, Maala Business for Social Responsibility, Israel Øistein Mjærum, Head of Industry Relations, Red Cross Norway Sam Palmisano, President & CEO, IBM John Gomperts, Director, AmeriCorps |
Click here for the full list of Special Guests:
During the Jam, invited Hosts—distinguished leaders in the social sector—led specific discussion forums and conversed live with participants. There were 8 discussion forums occurring at the same time, where participants were able to join at any time during the event. Check out the Discussion Forums below!
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Quantum Leaps in Service
Groundbreaking innovations fueling the service movement - The Digital Revolution in Service
Transforming the service sector through technology - Empowering the Individual
Personalizing civic engagement for the individual
- Increasing Value & Impact of Service
Maximizing resources within an organization
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Scaling Impact
Replicating effective solutions to broaden social impact
- Measuring Social Impact
Maximizing and sustaining change through metrics - Progress through Collaboration
Building cross-sector partnerships critical to success
- Global Challenges, Local Action
Customizing solutions to solve world issues
IBM Exec team behind the Jam:
Diane Melley, Director, IBM Corporate Citizenship & Corporate Affairs (Global)
Robin Willner: Vice President, Global Community Initiatives (Global)
Celia Moore, Executive, IBM Corporate Citizenship & Corporate Affairs, (Europe Middle East, Africa)
Ann Cramer, Director, IBM Corporate Citizenship & Corporate Affairs (North America)
Louise Davis, Executive, IBM Corporate Citizenship & Corporate Affairs, (Asia-Pacific)
Patricia Menezes, Executive, IBM Corporate Citizenship & Corporate Affairs, (Latin America)
Service Jam White Paper
In collaboration with key partners, IBM has published "The Systems of Service", a white paper summarizing key findings from Service Jam. The document will help organizations leverage the knowledge generated by the Jam to innovate, design and improve service programs.
Data Analysis
The text mining and data analysis of the Service Jam content is now available.
Learn more
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