Office of Acquisition and Logistics — Supplier Relationship Management
As part of our continuing outreach with VA suppliers to understand their concerns about VA’s acquisition process, we sent a baseline survey to 8,000 members of our supplier community in October 2010 and followed it up with semi-annual surveys to get feedback from our suppliers. We will continue this effort until we have reached all of our industry partners. We are using this survey to better scope our efforts to transform our acquisition processes, procedures, policies, and education. The Federal Register notice of the VA intent to use this survey is located at Federal Register Vol. 74, No. 212, page 57220, of Wednesday, November 4, 2009.
Question | 2nd Survey | Initial Survey |
---|---|---|
Your commitment to VA for a long term business relationship | 4.04 | 4.0 |
VA’s record in honoring contract payment terms | 3.62 | 3.55 |
VA’s integrity | 3.55 | 3.47 |
The overall quality of the working relationship between VA and your company | 3.5 | 3.42 |
VA’s emphasis on quality and commitment to continuous improvement | 3.29 | 3.2 |
Question | 2nd Survey | Initial Survey |
---|---|---|
VA’s concern for your profitability | 2.78 | 2.8 |
VA’s ability to present “one face” in your dealings across multiple functions | 2.87 | 2.75 |
VA’s effectiveness in sharing risk, reducing your need to build risk into your pricing | 2.88 | 2.81 |
VA’s effectiveness in focusing on Total Cost of Ownership | 2.89 | 2.85 |
VA’s processes allow you to provide best value | 2.93 | 2.85 |