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Security Levels

Ombudsman

Work-Life Division

HSWL Regional Practice Seattle

Ombudsmen are appointed by their respective command and expected to understand and support command policy and effectively work with command and the active duty Coast Guard members and families.

Unit Ombudsmen are volunteers and are usually a spouse, reservist or auxiliarist.

The role of the Ombudsman is to refer families to appropriate sources of assistance in resolving family related questions.

Attributes of the role of the Ombudsman include:

1. Familiarity with Coast Guard missions, organizations and traditions
2. Ability to articulate family member concerns and serve as an advocate
3. Ability to direct persons with family concerns to appropriate Coast Guard or community resources

Unit Ombudsman efforts are coordinated through the Work-Life Ombudsman Coordinator. The Ombudsman Coordinator works under the direction and supervision of the Commander responsible for Health Safety & Work-Life (HSWL) Programs.

The Coordinator serves as the point of contact for unit ombudsman and conducts annual training sessions.

Training topics include:

• Legal Assistance

• CISM / EAP

• Housing and Relocation

• Family Advocacy

• Family Special Needs

• Health Promotion

• Decedent Affairs

• Finance and Credit Counseling Resources

• Red Cross Assistance and Advocacy

• Tric-Care and Benefit Assistance

• Mutual Assistance / Education Loans and Grants

• Communication Skills

• Discharge / Retirement Planning

Online References

Coast Guard Sea Legs Pamphlet for Spouses.

Ombudsman Handbook