Download Sections of the Consumer Action Handbook
Download specific sections of the Consumer Action Handbook in PDF format. You can also read it online.
-
Automotive Manufacturers and Dispute Resolution Programs
If you have a problem with your car and your dealer can't help you, contact the manufacturer or a national dispute program.
(PDF)
-
Be a Savvy Consumer: Consumer Topics
Read this section of the Consumer Action Handbook for advice before you make a purchase.
(PDF)
-
Better Business Bureaus
Find contact information for Better Business Bureau offices nationwide.
(PDF)
-
Corporate Consumer Contacts
Download the directory of the corporate consumer affairs offices to get help with your questions and concerns.
(PDF)
-
Federal Agencies
Use the federal directory to find agencies that enforce, regulate, or provide information on products and services that affect consumers.
(PDF)
-
File a Complaint
Get suggestions on resolving consumer problems and a sample complaint letter to use as a guide.
(PDF)
-
Key Information Resources
Get a list of public resources and contact information, such as libraries, consumer organizations, and resources for military personnel.
(PDF)
-
National Consumer Organizations
Consumer organizations are committed to helping consumers, with advocacy, research, and outreach efforts.
(PDF)
-
State, County and City Consumer Protection Offices
Contact your local consumer protection offices to get help with consumer complaints, get information about consumer laws, and educational materials.
(PDF)
-
State Banking Authorities
Find the agency that oversees state-chartered banks and other financial institutions in your state.
(PDF)
-
State Insurance Regulators
Find the insurance regulator in your state to help you with general insurance questions and to report problems with your insurance company.
(PDF)
-
State Securities Administrators
Download the directory of securities administrator if you have a problem with an investment firm or broker.
(PDF)
-
State Utilities Commissions
Your state utiity commission may be able to help you with a consumer complaint against your local utility company.
(PDF)
-
Trade and Professional Organizations
Check the directory of select trade organizations. They may mediate problems between consumers and their member companies.
(PDF)