Web Automated Reference Material System (WARMS)

M23-1 Administrative Operations


Part 1. Operating Procedures
Table of Contents
Introduction
Chapter 1 - Mail Management
Chapter 2 - Claims and Correspondence
Chapters 3-5 - Rescinded
Chapter 6 - Records Adjustment
Chapters 7-8 - Restricted
Chapter 9 - Death Benefits Applications And Correspondence
Chapter 10 - Rescinded

Chapter 11 - Change of Name and Address
Chapter 12 - Rescinded
Chapter 13 - Files Management
Chapter 14 - Transfer of Veterans Records
Chapter 15 - Retirement and Recall of Records
Chapter 16 - Records Inventory Management System (RIMS)

Chapter 18 - Form and Form Letter Management
Chapter 19 - Administrative Issues Management
Transmittal
Part 2. Performance Measurement Systems and Standards
Introduction
Chapter 1 - Introduction
Chapter 2 - Composition of Work Rate Standards
Chapter 3 - Office of the Chief
Chapter 4 - Mail and Messenger
Chapter 5 - CTA/PCTS/DTU
Chapter 6 - Services
Chapter 7 - Rescinded
Transmittal
Part 5. Target Operating Procedures
Introduction
Chapter 1 - 5 Rescinded
Chapter 6 - Target Terminal System Privacy and Security Data
Chapter 7 - 9 Rescinded
Chapter 10 - Carols Privacy And Security Data
Transmittal