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Calvin L. Scovel III, Inspector General
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Testimony
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CC-2000-079
Airline Customer Service Commitment
June 28, 2000
Project ID: CC-2000-079
Download Full PDF Document
Related Library Items
04.16.2012
Audit Initiated of Air Carrier Flight Delays and Cancellations
05.20.2009
Progress and Remaining Challenges in Reducing Flight Delays and Improving Airline Customer Service
04.09.2008
Status Report on Actions Underway To Address Flight Delays and Improve Airline Customer Service
09.27.2007
Actions Needed to Improve Airline Customer Service and Minimize Long, On-Board Delays
09.26.2007
Actions Needed to Improve Airline Customer Service and Minimize Long, On-Board Delays
09.25.2007
Actions Needed to Minimize Long, On-Board Flight Delays
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Actions Needed To Improve Airline Customer Service
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Refocusing Efforts To Improve Airline Customer Service
02.27.2007
Statement of DOT Inspector General on Review of Airline Customer Service Commitments for Extended Ground Delays
11.21.2006
Follow-up Review: Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment
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Follow-up Review of Airline Customer Service Commitments Announced
05.26.2005
Outlook for Aviation Delays in the Summer of 2005 and Actions Needed to Mitigate Congestion in the Short- and Long-term
06.17.2004
Short- and Long-term Efforts to Mitigate Flight Delays and Congestion
05.18.2004
Short and Long-term Efforts to Mitigate Flight Delays and Congestion
08.17.2001
Actions to Enhance Capacity and Reduce Delays and Cancellations
08.02.2001
Update II: Actions to Enhance Capacity and Reduce Delays and Cancellations
06.20.2001
Status Report on Airline Customer Service
05.11.2001
IG correspondence to Senator Ron Wyden concerning flight delays and cancellations
05.10.2001
Air Carrier Flight Delays and Air Passenger Rights
04.03.2001
Flight Delays and Cancellations
03.15.2001
Flight Delays and Cancellations
02.21.2001
Notification of Review of the Impact of Mergers on Customer Service
02.13.2001
Airline Customer Service Commitment
02.12.2001
Final Report on Airline Customer Service Commitment
10.23.2000
Delays, Cancellations, Customer Service, ATC Modernization, Airport Infrastructure, and Safety
10.23.2000
Remarks by the DOT Inspector General to the Washington, DC International Aviation Club regarding Delays, Cancellations, Customer Service, ATC Modernization, Airport Infrastructure, and Safety
09.25.2000
Flight Delays and Cancellations
09.14.2000
Flight Delays and Cancellations
07.25.2000
Air Carrier Flight Delays and Cancellations
07.25.2000
Air Carrier Flight Delays and Customer Service
06.27.2000
Interim Report on Airline Customer Service Commitment
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