U.S. Department of Education: Promoting Educational Excellence for all Americans

U.S. Department of Education's Employee Locator System

Frequently Asked Questions (FAQ's)

What is the Employee Locator System and Why is it needed?

The Employee Locator System is essential to the Department to locate its employees and to respond to many customer inquiries on staff location, phone number and other information. Customers frequently call the Information Resource Center (IRC) at 1-800-USA-LEARN to obtain information about Education employees. The most common inquiries requested are for telephone or room number of an employee(s), the spelling of their name, an employee's title, employee's office number or address. This information is updated and maintained by the Department's Information Resource Center. The Department of Education's personnel office doesn't provide information to the IRC. To maintain an employee directory, the IRC must rely solely on all new and existing employees to contact the Employee Locator IRC to update their information and keep it current.

How can I locate another Department Employee?

Most employees have access to the Department's Locator System to locate other employees within the Department via the intranet (by typing connectED in their internet browser), from their desktop computer. If an employee's information is not listed in the system please send an e-mail to the Locator Updates Mailbox.

How often do I need to update my employee information?

Feel free, to update your information when any of the following changes:
Name, Office, Telephone Numbers, Title, Building Location or Region.

How easy is it to update my information into the "Employee Locator System?

It's as easy as 1-2-3...............
Step 1: Search by one or more fields to retrieve your name.
Step 2: Click on your highlighted name
Step 3: Your complete employee (record) information will appear
Step 4: If changes need to be made, click on the "EDIT" Button at the bottom of the page.
Step 5: Make necessary changes
Step 6: Click on the "Submit" Button. (Your updated information will then be forwarded to the Locator Updates Mailbox for Review and inclusion into the database.)
Step 7: Send an e-mail message to the e-mail address---"Locator Updates"---after you press the Submit button to confirm any information that has been changed. This process will help verify your identity and the accuracy of updated information.

When can I expect to see the updated changes once they are received?

Please allow at least 2-3 business days for all updates to be posted on the Intranet site. If you do not see a change in your information, please e-mail to the "Locator Updates" mailbox to ensure those changes have been made or call 202-453-7000.

What is the difference between the U.S. Department of Education Employee Locator System (ELS), The Employee Locator System is overseen by OIIA/Information Resource Center and can be accessed via intranet by typing connectED into your internet browser. The Office of Intergovernmental Interagency Affairs/Information Resource Center (IRC) maintains the database that provides the same information for all of three employee information access points.

The Telephone Directory (hardcopy) is overseen by Office of Management/Administrative Office and is disbursed to each employee through their Program Office/Executive Office.

The Electronic Phonebook is overseen by OERI/Research Sharing Cooperation Division, which can be accessed through the Department of Education's Web Page www.ed.gov.

If you have any questions or concerns, please e-mail "Locator Updates" mailbox. The IRC will immediately respond to your request.

Employee Locator System Home Page
U. S. Department of Education (ED) Home Page