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Alternative Dispute Resolution

Customer / Program Mediation

 More Resources:

The Mediation Process
Mediation Timeline
Our Purpose
Mediation Brochure (PDF)
Mediation Authorities
Mediation for RD Employees
Mediation Home

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If you have a dispute with a Rural Development agency, mediation may be available to help resolve it. The process is quick, cost-effective and intended to be mutually acceptable to all parties.

Mediation may be used to resolve adverse decisions in:

  • Single-Family and Multi-Family Housing Programs
  • Community Facilities Programs
  • Business and Cooperative Programs
  • Community Development Programs
  • Water and Environmental Programs
  • Utilities Programs

Mediation...

Uses an impartial, trained third-party expert to help all sides in a dispute look at the problem, identify options, consider possible solutions and agree on a resolution.

Mediation is not available for adverse decisions based on governing statutes, or if agency regulations exclude the decision from mediation.

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