 Our Patient Representative program seeks to give you and your family the security of knowing someone is available to focus on your individual concerns. We offer you a personal link to the institution that ensures that your rights as a patient are respected.
You can depend on us for support–for a quick response to questions, problems, or special needs. We work closely with all the hospital departments on your behalf, so we can go directly to the right people to deal with your concern or untangle problems that involve many different people or hospital systems. We know the resources,within the hospital or the broader VA community,that you can go to for extended services. If we can not answer your question or concern, we will find someone who can.
What We Do
serve as advocates for patients and their families
provide a link between the patient and the hospital
help patients and their families exercise their rights
act on behalf of the patient in a crisis, or earlier if possible to prevent a crisis
direct patients and families to hospital and community resources
Recommend changes in hospital policies and procedure to improve services
act as guides in a complex institution, and interpret complex regulations
Patient Relations Staff:
(612) 725-2106
Patient Family Center, Room 1S-114
8:00 am to 4:30 pm, weekdays
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| Mike Rosecrans, Patient Representative |
(612) 467-2380 |
| Aaron Porter, Patient Representative |
(612) 467-2157 |
| Heather Brummund, Patient Representative |
(612) 467-3004 |
| Marge Oslund, Fisher House Manager |
(612) 467-5602 |
Whether you are in the hospital, or here for a clinic visit, a phone call is often all it takes to answer your question or provide a needed service.
After you go home, you may find that you have questions or concerns about what went on during your hospital stay or visit. A phone call or a letter to the Patient Representative will bring a concerned response.
Phone calls or letters to the Medical Center Director will be referred to the Patient Representatives for whatever action is appropriate to help the inquirer's concern.
Please Report Concerns about Patient Care Quality and Safety
It is our goal to provide exceptional care and services to all of our veterans. If you have compliments, complaints, or concerns about patient care quality and safety, please tell us.
Talk with your provider or a manager, or with the Patient Representative. You may also report concerns to the Patient Safety Manager, Jamie Matthews. We will address your concerns.
It is our hope that we are able to resolve your concerns and questions internally within the Medical Center. Please contact:
- Patient Representative at (612) 467-2106 or
- Patient Safety Manager at (612) 467-3022.
If you believe that your concern has not been resolved internally, you may report it to the Joint Commission by emailing complaint@jointcommission.org.
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If you feel that you may need an outside advocate for any reason, here is a listing of options:
Mental Health Assoc. Minn
www.mentalhealthmn.org*
(651) 493-6634
Toll free 1-800-862-1799
Ombudsman for Mental Health and Development Services
www.ombudmhdd.state.mn.us*
Main Office: (651)-757-1800
Toll free: 1-800-657-3506 (from outside metro area)
By Mail:
121 7th Place E, Ste 420, Metro Square Bldg
St. Paul, MN 55101
Onbudsman for Long-Term Care
(651) 431-2555
Toll free 1-800-657-3591
Ombudsman for Health Facilities Complaints
(651) 296-1256
VHA Patient Rights and Responsibilities Patient Rights and Responsibilities
As an alternative, you may report concerns to the VA Office of Inspector General by calling the VAOIG Hotline toll-free at 1-800-488-8244, available 8:30am–4:00pm Eastern Time Monday–Friday excluding Federal holidays, by e-mailing vaoighotline@va.gov, or by faxing information to the VAOIG Hotline at 202-565-7936.
~The Minneapolis VA Medical Center is accredited by the Joint Commission~
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Patient Relations Staff:
(612) 725-2106
Patient Family Center
Room 1S-114
8am to 4:30pm - weekdays
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