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About the Program
 The Cincinnati VA Medical Center pharmacy processes thousands of prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone or the Internet on My HealtheVet.
Services Offered
Refill Policy
To renew existing prescriptions, one of the following options:
VA Auto Phone at (800) 379-8387 (the automated telephone refill system) Regular mail (mail your refill form to the pharmacy at least two weeks before your supply runs out to allow for processing time.)
Refills at the Pharmacy
All Veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot be refilled at the main Cincinnati VA Medical Center pharmacy window.
Internet Refill
Prescriptions may be refilled online using VA's My HealtheVet program. You will need a user ID and password to log in. If you do not have one, you can easily get one by registering online. Contact a MyHealtheVet Coordinator at your local VA Medical Center for training and assistance with My HealtheVet.
Renew many VA prescriptions online. Send a Secure Message to your VA doctor using MyHealtheVet. First, upgrade your account with in-person authentication at your local VA Medical Center.
Automated Refill Line
An automated refill line is available for all Cincinnati VA Medical Center patients. Please call one of the following numbers —
- (513) 487-6606 (Cincinnati area)
- 1-888-267-7873 (from outside the Cincinnati area)
Option 1: Pharmacy Automated Refill Line
Option 2: Speak to Pharmacy Representative
Option 3: Leave message for Medication refill only
- After you have dialed the number, wait for the automated attendant to answer.
- Enter your entire social security number, and then press the # key. Wait for an answer.
- Press 2, and then wait for an answer.
- Press 1, and then wait for an answer.
- Enter the prescription number, then press the # key. Wait for an answer.
- To refill additional prescriptions, press 1 and repeat the process.
If you are using the automated refill line, all refills should be ordered at least two weeks prior to when the refill is due to insure prompt processing and delivery time.
We do not automatically refill prescriptions.
A medication prescription is void after one year no matter the number of refills remaining. Controlled substances refills are void after six months from date of issue. Certain controlled substances (Schedule II - for example: Percocet, Morphine), require a new written prescription for each refill. New prescriptions may be picked up at the pharmacy or mailed to your home.
Drug Information
Please visit My HealtheVet for information about any prescription you may be taking. You can also visit the VA National Formulary web site for drug information.
Hours
Outpatient Pharmacy
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday- Sunday 8:00 a.m.- 4:30 p.m.
Limited to Emergency Room patients and Discharge patients only.
Inpatient Pharmacy (inpatient hospitalized veterans only)
Open 24 hours a day, 7 days a week, 365 days a year.
Opiate Substitution Program
Daily dosing from 5-8 a.m., 1-2 p.m., and 5-7 p.m.
Patients seen in the Emergency Room
Monday – Friday 6:00 p.m. to 8:00 a.m.
Saturday –Sunday 4:30 p.m. to 8:00 a.m.
May fill prescriptions in the inpatient pharmacy. However, only a limited amount will be given of any maintenance medications.
Pharmacy Administration Office
Monday - Friday 8:00 a.m. - 4:30 p.m.
Fort Thomas CLC Pharmacy
Monday - Friday 8:00 a.m. - 4:30 p.m.
If you have a question about your medication and need to speak to someone in the pharmacy, please call (513) 475-6606 (option 2 to speak to someone).
If you have appointments with one of our clinical pharmacists as part of your outpatient care, that pharmacist may give you a card with his/her direct phone number so that you can contact him/her as needed.
To reschedule or cancel an appointment:
please call the Easy Cancellation Center at (513) 475-6468.
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