Hours and Contact
The American Citizen Services section is open Sunday through Thursday from 8:30 a.m. to 11:00 a.m. Please make an appointment.
Please remember that your appointment signifies the time when you should appear at the Embassy’s public entrance for security screening. You should expect to be at the Embassy for at least one hour. Applicants who do not appear at the appointed time will experience considerable delays and/or the possibility of the appointment not being honored.
We are closed on all U.S. and Jordanian public holidays, as well as the last Thursday of every month.
Contact Us
For any questions or issues not listed in the online appointment system, please contact the American Citizen Services unit directly by phone from Sunday to Thursday between 2:00 p.m. and 3:30 p.m. at (+962-6) 590-6950, or by email at Amman-ACS@state.gov. If you have an emergency situation outside of these hours, contact the Embassy at (+962-6) 590-6000.
For all questions about Immigrant Visas (IV), please contact the IV unit by email at Amman-IV@state.gov. Please include the case number (beginning with “AMM”) and full names as they appear in passports for all people you are asking about.
For questions about Nonimmigrant Visas (NIV) please contact the NIV unit at ResponseAmman@state.gov or refer to the Nonimmigrant Visa Services section of our website. You may also reach the NIV unit by telephone from Sunday to Thursday between 2:30 p.m. and 4:00 p.m. at (+962-6) 590-6952.