Beneficiaries : Updating Information in DEERS

Beneficiaries may update their DEERS address, telephone number, and e-mail data in various ways:

Q: What do I do if there is a change in my beneficiary status (i.e. a divorce or a death)?

A: Information can be updated in the following ways:

• Visit the DEERS Web site—this is the quick and easy way to update your information. The best time to update is during non-peak hours!
• Visit a local personnel office that has a uniformed services ID card facility. To locate the nearest ID card facility, visit DMDC's Rapid site locator. Call ahead for hours of operation and for instructions if you are updating a record for someone who is housebound.
• Fax address changes to 1-831-655-8317.
• Call the DSO Telephone Center at 1-800-538-9552 or for the Deaf (TTY/TDD): 1-866-363-2883. Hours of Operation: Monday through Friday, 6 a.m. to 3:30 p.m. (Pacific time), except Federal holidays.
• Mail the changed information to the DSO, ATTN: COA, 400 Gigling Road, Seaside, California 93955-6771.

Q: Updating Information other than Addresses

A: Beneficiaries will need to provide important pieces of documentation, such as marriage, birth, or death certificates; DD 214s; DD 1172s; etc. Beneficiaries should contact the nearest military ID card facility to find out what documents they need to enroll or update eligibility information in DEERS. Once beneficiaries have the necessary documents, they can present them at the ID card facility or send a letter or fax to the DSO at the address and number noted above.

Q: What if I have any questions about my benefits?

A: Not sure about your benefits or don't have a primary care manager?  Contact the TRICARE Service Center in your region:
North 1-877-874-2273
South 1-800-444-5445
West 1-888-774-9378
Overseas 1-888-777-8343
The website is: www.tricare.osd.mil/tricareservicecenters
Veterans: Contact your local Veteran Center; or go to www.va.gov for a directory.
Emergencies: Call 911 in the U.S. right away.