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Feedback and Helpdesk

We’re here to help! Our Customer Support Portal includes a number of products and services frequently asked questions (FAQ’s) to get you started and our Feedback Forums are a great place to post your ideas and vote up others. We love your feedback and look forward to hearing from you. If you need personal assistance or have any questions, don’t hesitate to contact us.


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Knowledge Base

  1. weather.com – Interactive Map →

    1. Interactive Map: The new map is not loading properly for me. Is there anything I can do?
    2. Interactive Map: Can I choose favorite layers?
    3. Interactive Map: Can the interactive map recognize my Saved Locations and Recent Searches?
    4. Interactive Map: How can I change my map location?
    5. Interactive Map: How can I view Weather in Motion?

  2. Mobile - iPhone →

    1. iPhone: Do I need an iWitness account to upload photos and videos to The Weather Channel?
    2. iPhone: How do I change locations in the app?
    3. iPhone: How do I change to Fahrenheit and Celsius?
    4. iPhone: How do I customize my background in the app?
    5. iPhone: How do I delete a city I did not save?

  3. Tablet →

    1. iPad: How do I get back to the full screen animated background?
    2. iPad: How do I log into or out of Facebook and Twitter?
    3. iPad: How do I manage my Favorite locations?
    4. iPad: How do I search for a location?
    5. iPad: How do I set Push Alerts for severe weather?

  4. TWC Social: Weather Tweets →

    1. TWC Social: How can I get rid of TWC Social (Twitter/Weather Tweets) on my weather page?
    2. TWC Social: I see offensive Tweets in TWC Social. What can I do about it?
    3. TWC Social: Why do you show TWC Social/Weather Tweets/Twitter on The Weather Channel?
    4. TWC Social: Why don’t I see my Tweets come through on TWC Social on weather.com/mobile app?

  5. TWC Social - My Friends' Weather →

    1. What do you do with my Facebook information when I sign up for My Friends' Weather?
    2. How can I manage who shows up in My Friends' Weather?
    3. What if I no longer want My Friends' Weather?
    4. How can I turn off Facebook notifications?
    5. You have the wrong town for my friend in My Friends' Weather. How can I fix that?

  6. Desktop App for Windows →

    1. How do I stop the clicking sound in the The Weather Channel App?
    2. How do I have the App only start minimized?
    3. Can I add my own locations?
    4. How do I make sure the app launches on my "Favorite" or "Home" location?
    5. Can I view hourly forecasts?

  7. weather.com - Local Forecast / Maps / Video →

    1. Can I get a copy of video that I saw on The Weather Channel?
    2. How do I bookmark a page?
    3. weather.com: Can I still switch my temperature from Fahrenheit to Celsius (and vice versa)?
    4. weather.com: Can you add my town or city to the Radar map on the local forecast?
    5. weather.com: Can you help me find the city I'm looking for?

  8. weather.com - Lifestyles →

    1. Lifestyles: Do you have driving forecasts available?
    2. Lifestyles: How do I add a golf property or update an existing one on your site?
    3. Lifestyles: How do I add or update a recreation area to your Outdoors Guide?
    4. Lifestyles: How do you determine watering needs?
    5. Lifestyles: How do you formulate the Golf Comfort Index?

  9. iWitness Weather →

    1. iWitness Weather: Can I edit or delete things I've uploaded to iWitness Weather?
    2. iWitness Weather: How can I change my password?
    3. iWitness Weather: How do I submit photos and video to the site?
    4. iWitness Weather: I forgot my login or password. Can you help?
    5. iWitness Weather: I see inappropriate content on the site. How can I let you know?

  10. weather.com - Gold →

    1. GOLD: Can I have both weather.com Gold and Desktop Weather Max?
    2. GOLD: Can I view the weather.com Gold EULA?
    3. GOLD: Do I need cookies enabled to use weather.com Gold?
    4. GOLD: How can I cancel my free trial?
    5. GOLD: How can I subscribe to weather.com Gold?

  11. TV - Local on the 8s / Local Forecast →

    1. As a DirecTV subscriber, am I able to get my local forecast and conditions on The Weather Channel?
    2. Can I request archived weather data? Do you have archived weather data?
    3. Can you tell me the names of the songs that I hear on Weatherscan:?
    4. Can you tell me the names of the songs that I hear on Weatherscan?
    5. Do Local on the 8s appear in HD (high definition)?

  12. TV - Programming / On-camera Personalities →

    1. TV: Can I get a copy of video that I saw on The Weather Channel?
    2. TV: Can I get an autographed photo of my favorite meteorologist?
    3. TV: Can you add my city or town to your television map?
    4. TV: Did my favorite meteorologist leave The Weather Channel?
    5. TV: How do I become a meteorologist?

  13. TV – Verizon FIOS Widget →

    1. Verizon FIOS: How do I add airport locations?
    2. Verizon FIOS: How do I add favorite cities?
    3. Verizon FIOS: How do I change my default city?
    4. Verizon FIOS: How do I delete a favorite city?
    5. Verizon FIOS: How many favorite cities can I have?

  14. Free Desktop Products →

    1. After starting my computer, I receive a message that, "Desktop has encountered a problem and needs to close." How can I fix this?
    2. Can Desktop affect how my computer performs?
    3. Can I run the FREE and PAID versions of Desktop at the same time?
    4. Can I Uninstall Weather Services?
    5. Desktop 6x: Can I change the Desktop 6.x location to cities outside the U.S.?

  15. Desktop Max →

    1. Desktop Max: How will Max charge appear on my credit card bill and when?
    2. Desktop Max: Why do I see ads? I shouldn't see ads in Max.
    3. Desktop Max: Can I buy a subscription of Max for a friend of mine?
    4. Desktop Max: Can I save international locations in Max?
    5. Desktop Max: Don't charge my credit card or bill me. I want to cancel Max before my free trial period ends, what should I do?

  16. Alerts / Notify! →

    1. Alerts: Already subscribed to Alerts via your mobile device? Having trouble finding your account on-line?
    2. Alerts: Can I view information on past alerts that have already been sent to me?
    3. Alerts: How can I change what type of severe alerts I get by email and sms?
    4. Alerts: How do I receive more Weather Alerts or modify the ones I already have?
    5. Alerts: How do I set the time for my alert to arrive?

  17. Mobile - Android / BlackBerry →

    1. Android: Do I have to pay anything to collect mPoints or to join the mPoints reward network?
    2. Android: Do mPoints expire?
    3. Android: How are mPoints prices determined in the rewards area?
    4. Android: How can I ensure that the my mPoints won't expire?
    5. Android: How do I access more then my local video?

  18. Mobile - Web →

    1. Mobile Web: Am I charged to use The Weather Channel Wireless mobile web site?
    2. Mobile Web: Can I access The Weather Channel mobile web from anywhere?
    3. Mobile Web: Do you offer a Spanish version of Mobile Web?
    4. Mobile Web: How do I access The Weather Channel mobile web
    5. Mobile Web: How do I add a city or location to FAVORITES?

  19. The Weather Channel Company →

    1. Can I request a media interview from The Weather Channel?
    2. Can I request for speaker from The Weather Channel?
    3. Can I take a tour of The Weather Channel?
    4. How do I submit a story idea or pitch for coverage to The Weather Channel?
    5. What is The Weather Channel's mailing address?

  20. Other →

    1. Can I have more than one credit card / billing address on file at one time?
    2. Do I need cookies enabled to register?
    3. Do I need JavaScript enabled to use weather.com?
    4. Do I need to register?
    5. How can I add my own idea to what's already here?

  21. The Weather Channel App for Windows 8 →

    1. Desktop for Win 8: Coming Soon

  22. All articles →

    1. Lifestyles: Do you have driving forecasts available?
    2. iWitness Weather: Can I edit or delete things I've uploaded to iWitness Weather?
    3. Can I get a copy of video that I saw on The Weather Channel?
    4. Can I request a media interview from The Weather Channel?
    5. As a DirecTV subscriber, am I able to get my local forecast and conditions on The Weather Channel?
    564 articles →

Feedback and Knowledge Base

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