Quality Patient Care
The Military Health System (MHS) is committed to the health and well-being of those entrusted to its care. MHS leaders are compassionate about the care and well-being of Service members, veterans and their families. MHS works to improve health and fitness through prevention and evidence-based disease treatment - keys to operational force effectiveness and improvement in the quality of life for our beneficiaries. The overall goal is to eliminate disease and achieve good health.
As a patient-centered organization, MHS employs the best practices in health care delivery as we partner with our patients to make them a member of the team focused on improving their health. MHS also builds partnerships with our beneficiaries in an integrated health delivery system that encompasses military treatment facilities, private sector care and other federal health facilities including the Department of Veterans Affairs (VA). Globally accessible health and business information enables patient-centered evidence-based processes that are both effective and efficient.
MHS strives daily to simultaneously accomplish five interconnected goals:
- A fit, healthy and protected force
- Reduced death, injuries and diseases during military operations
- Utmost satisfaction of beneficiaries
- Creation of healthy communities
- Effective management of health care costs
To meet these goals, we employ our two-fold "Total Customer Solution" strategy to meet the needs of our commanders, Service members and our beneficiaries.
These groups are not mutually exclusive. Commanders and Service members partner with us to achieve individual medical readiness and enhanced performance. They expect and deserve responsive, capable, coordinated medical services anywhere, anytime. No other health system in the world can provide what the MHS must provide. Because we face a rapidly changing national security environment, we must excel at developing and deploying innovative products and services that meet mission requirements.
Our beneficiaries desire health services that are convenient, tailored to their individual health needs and meet their medical needs. By providing a superb, evidence-based care in a seamless way across our health system of military providers and strategic partners, our beneficiaries will develop a strong partnership that will result in behavior that promotes health and conserves resources. The key success factor is our ability to do the simple things well every time. Stated simply, if our beneficiaries are delighted with us every time they “touch” our system, they will be much more likely to help us help them manage their health over the long term.