I came across a post yesterday about a cute little four year old girl who was believed to be on the No Fly List because every time she flies with her father, he has to check in at the ticket counter and can’t print tickets from home or from a kiosk. The author also described that even though his daughter had a nuclear meltdown at Target, she was by no means a terrorist.
I can relate to nuclear meltdowns at Target since my daughter had one there last year. I carried her out of the store like a sack of potatoes and she was screaming all the way. I really expected somebody would call the police, but they didn’t.
It may seem like semantics here, but first off, I wanted to let you know that your daughter is not on the No Fly List. It sounds as if her name is a match or similar match to an actual individual on the Selectee Watch List. You can’t obtain a boarding pass if you’re on the No Fly List. If you’re on the Selectee Watch List, you can fly after you’ve received additional screening.
Many have been misidentified as a match or possible match for the Selectee Watch List and the only thing they could do is work with the Redress Office to correct the problem.
But who is that I see? Is it a bird? Is it a plane? No, It’s Secure Flight! Airlines are beginning to ask for name, date of birth, and gender as it appears on the government ID you plan to use when traveling. This is a part of the Secure Flight program. The program will be in full effect for domestic airlines by the first quarter of 2010 and the rest of the airlines will be on board by the end of 2010. It will reduce mismatched names by 99.9%.
So, this will not be a problem in the future.
In the short term, individuals who have been misidentified as a match or possible match for a Watch List can work through the DHS Redress process to resolve the issue.
Secure Flight Related Posts on the TSA Blog
Thanks,
Blogger Bob
TSA Blog Team
49 comments:
Bob,
I have the same issue and have gone through the TRIP program many times. So many that I have lost count how many times I have submitted the TRIP program paperwork (just had to submit the paperwork yet again cus I had issues when I flew 2/3 weeks ago).
I sure hope the secure flight program will help, cus its frustrating to say the least of not being able to check-in online & and to have to take extra time to go to a ticket agent and have them fumble around to do everything that needs to be done.
I have heard you can get a redress #, but I can not find information anywhere on how to do this.
This would have been easier:
Dear Blogger,
We've been around 8 years and still aren't sure who's names are who's. Your daughter is on a list I guess but I can't check that list. See we have many lists here a no fly list, then a maybe fly list and those lists may or may not match 'watch' lists. We'll just keep making you not obtain a boarding pass. In the mean time I'd like to make a claim that 99.9% of these problems will go away with Secure Flight while, offering zero proof of a process improvement or of the process even working.
Sincerely you're favorite reactionary security enforcement agency,
Not Bob
The regulars on this blog know the difference between the No Fly list and the Selectee list.
Now last time you told us the difference and we told you we already knew the difference I asked you a question. I asked how I, someone who is not a law enforcement official, could report someone to the selectee list if I suspected ill intent.
You never answered. Instead you again post to tell us the difference between the No Fly list and the Selectee list.
We know already.
Bob,
Please explain to me how I ended up on the Selectee list. It has to be me - my mane is not similar to anyone else's. I never even had a nuclear meltdown in Target.
An please explain how secure flight helps catch terrorists that are on the list and are not smart enough to get fake ID. Can't they simply register in secure flight with a fake date of birth, but the correct name, and thus escape a match? After all,dates of birth are not printed on boarding passes!
Bob, does TSA actually KNOW the exact birthdate of every suspect? I highly doubt it.
And besides, what difference does it make if the person is not carrying any weapons?
Ayn sez - "Now last time you told us the difference and we told you we already knew the difference I asked you a question. I asked how I, someone who is not a law enforcement official, could report someone to the selectee list if I suspected ill intent."
You are perfectly able to report persons with ill intent to local LEOs (Taking a sort of guess that since you appear to be in LA county, the following page is for LA County Law Enforecement - http://www.lasd.org/ ). If you think you have enough information to report someone as a Terrorism suspect, you can then contact the FBI (they have a branch office in the LA area, it is - http://losangeles.fbi.gov/). If you do not get satisfaction from the local FBI office, then you can contact the main page at www.FBI.gov (you could shorten the process by visiting the FBIs Tips and Public Leads site at - https://tips.fbi.gov/ ). If that is not enough for you, you can report suspicious activities directly to DHS via the FBI system, by visiting the DHS report incidents page. At this site you can report terrorism concerns via the FBI links, suspected Immigration or Customs violations via the ICE system, and even report Cybersecurity concerns to the CERT system. Their link is - http://www.dhs.gov/files/reportincidents/counterterrorism.shtm .
Feel free to take advantage of any of the above listed reporting systems, I assure that your reports will get the attention they deserve - they take these complaints in and investigate them all the time (in all seriousness, this is what you should do if you have concerns about terrorists or criminal persons).
Take care and hope this helps you Ayn!
West
TSA Blog Team
I have a couple of questions about the selectee list and the no fly list.
First if a person is known to present a hazard to commercial aviation why are charges not brought and the course of law pursued? This is a nation of laws. If you already know the names then stop hiding in the shadows and arrest them. If they have committed no crime then stop harassing these people.
Second, if a person is properly screened, has no weapons and continues to the aircraft just what hazard do the present?
Why does identity matter?
GSOLTSO said...
Ayn sez - "Now last time you told us the difference and we told you we already knew the difference I asked you a question. I asked how I, someone who is not a law enforcement official, could report someone to the selectee list if I suspected ill intent."
You are perfectly able to report persons with ill intent to local LEOs (Taking a sort of guess that since you appear to be in LA county
.................
How do you folks on the blog know Ayn is in LA County?
You guys tracking IP's and such?
RB, try clicking on Ayn's user name and you'll see:
Wait for it.......
The Libertarian Party of LA County
Nice try RB. No need to don your foil fedora. :)
So, what you are telling us that that there is not a single person in your entire airport organization who is both smart enough and empowered to say:
Wow, 4 year old girl is on the list, let me do the right thing for this CITIZEN and see if I can be proactive and rectify this immediately.
Nope, it is much easier to stand at a checkpoint and scream..."do you want to fly today?"
This really goes back to the "TSA stole my kid" article. Sure the lady's claims appear to be patently false, yet they struck a sympathetic chord with a lot of folks, because it is absolutely the kind of thing that you checkpoint people are capable of doing, and it is the type of behavior that a lot of us have come to expect.
Until you actually become proactive and start helping instead of screaming, and establish that you actually respect the Constitution of the US, and start treating the peopel who pass through your portals with dignity and respect, your critics will continue unabated.
Hi - I just checked my status and it appears my case status is CLOSED. It states a letter was sent to me, but I haven't yet received a letter and it's been a month. How long do these letters take to arrive once the CLOSED status appears? Should I ask to reopen the case if I don't hear anything? (PS I havent moved or anything - no address changes).
So, the little girl is not on a list, but her name is on a list. Well, that's okay then.
Looks like you guys ran out of Hollywood movie plots and have gone to Lewis Carroll for your ideas.
I guess the really smart bad guys will start listing their birthdate as "2005" and gender as "F".
Blogger Bob said:
"But who is that I see? Is it a bird? Is it a plane? No, It’s Secure Flight! Airlines are beginning to ask for name, date of birth, and gender as it appears on the government ID you plan to use when traveling. This is a part of the Secure Flight program. The program will be in full effect for domestic airlines by the first quarter of 2010 and the rest of the airlines will be on board by the end of 2010. It will reduce mismatched names by 99.9%.
So, this will not be a problem in the future."
Well, no. 4 year olds don't have ID. Secure ID will have zero impact on that girl.
Gunner said,
"Until you actually become proactive and start helping instead of screaming, and establish that you actually respect the Constitution of the US, and start treating the people who pass through your portals with dignity and respect, your critics will continue unabated."
-Amem
Bob said...
RB, try clicking on Ayn's user name and you'll see:
Wait for it.......
The Libertarian Party of LA County
Nice try RB. No need to don your foil fedora. :)
October 22, 2009 11:43 PM
.......................
OK, you got me.
Now how about answering some questions of substance like the other one I submitted in this thread.
You have proven that you guys are reading what is being sent in.
All the "rules" do is hassle those who aren't interested in causing trouble in the first place.
You want to make things difficult for real rule-breakers, then hire real security professionals (not the rent-a-cops), train them in espionage and counter-intel operations, and give them the authority to determine the realities of the situation and react to it.
Me, I got 5 plastic knives after 9/11, precisely because stupid people are running the show. I'm a software engineer, and I'm being screend by people who know less about security than I do. Seriously? What are you smoking, 'cause (1) it ain't legal, (2) I want some, and I don't even do drugs... It just MUST be that good.
Which moves us to Secure Flight: CAN ANYONE SEE A PARALLEL TO NAZI GERMANY'S INTERNAL PASSPORTS? I mean, ANYONE? We're talking about government IDs - which aren't accepted across state lines, sometimes (like buying alcohol in TX with an NJ driver's license, for example). But, cause enough misery for the average person, suggest a single ID, and voila! National ID becomes reality. Look up the Thesis + Antithesis, it's called a Hegelain Synthesis.
This is basic politics, make sure you know it!
Bob,
I can't begin to express how sick and tired I am of TSA's wordsmithing and semantics, including yours. For all practical purposes, this poor girl's name is on the NFL. That it is a mismatch (does anyone at TSA even understand the concept of many-to-one mappings?) is irrelevant. (And oh, BTW, TSA does *confiscate* items when passengers have already waited in a long line, are anxious, and are threatened with DYWTFT.)
Is there yet one stitch of actual evidence that Secure Flight will eliminate these problems? My guess is that TSA will look for near-matches on DOB in addition to the current policy (mix of airlines and TSA) of looking for near-matches on names. So that could actually lead to *more* passengers having problems.
And as we've already seen on this thread, there are pax that have fought with DHS TRIP for years without success. There's no accountability and no effective redress; I don't see how Secure Flight makes that any different. What would make it different is requiring TSA to answer passengers needing redress in an open courtroom.
It's worth repeating that the idea of a secret blacklist of American citizens that are denied liberty, rights, and freedom because they are unable to travel by a common carrier (or hassled every time they try) in spite of paying for a ticket, abiding by the contract of carriage, and not being suspected or convicted of any crime, is disgusting.
Producing such a blacklist with no accountability, against which the victims have no effective means of redress, and for which there isn't even a semblance of accountability and due process is possibly the most abhorrent and un-American ideas to come out of this country in the last 60 years.
In my opinion, every architect of the NFL and executive who has worked on it should be charged and convicted with treason, stripped of their pension, stripped of any property they have obtained using compensation from government work, and imprisoned for life. That includes every DHS secretary and TSA administrator since 9/11/01 and those that ran the pre-TSA programs (Norm Mineta). These scum should be granted the right to face those charges in an open courtroom even though they have intentionally denied that right to the NFL victims. Every PR hack who as ever defended the NFL to Congress, the press, or citizens should be fired, stripped of their pension, and barred from government service for life. Unfortunately Bob, IMO that includes you. And every TSA employee, law enforcement officer, and airline employee who has ever caused the detention, delay, or harassment of a false NFL victim, including denying or delaying a boarding pass, should be fired and have their name published in the NYT among a list of un-American traitors. These traitors should all be required to sit for at least 20 hours weekly to listen to testimony, berating, and general rage expressed by NFL victims, their families, and associates.
Your children will judge you for this. History will judge you for this. I look forward to the day that it happens.
Gunner said...
So, what you are telling us that that there is not a single person in your entire airport organization who is both smart enough and empowered to say:
--------------------
Oddly enough Gunner the list is not generated or maintained by the TSA. Which is quite a shame really, I can think of a few folks that I believe truly deserve a secondary screening. My first step mother comes to mind. :)
Bob,
One more thing.
TSA and you (as spokesperson for TSA) owe this parent and his daughter an apology. You owe all the NFL victims an apology.
Do you have the guts and integrity to put on a blog post:
"I personally apologize to every US citizen who has suffered from a mismatch caused by DHS/TSA's use of the NFL and Selectee lists for the unnecessary inconvenience and humiliation they have suffered."
I dare you. Do the right thing. No wordsmithing, no semantics. Just an unconditional apology for what you and your employer have done to wrong these innocent people.
You said, "I really expected somebody would call the police, but they didn’t."
Why would you expect that? What was it that would have raised concern? Just crying? A temper tantrum? That certainly wouldn't raise concern in a reasonable person. Was she yelling something specific that would cause alarm? Were you behaving badly?
Oh I know ... You had a bottle of water over 3 oz. That's it!
@Ayn R Key:
I asked how I, someone who is not a law enforcement official, could report someone to the selectee list if I suspected ill intent.
The short answer to your question is that you can't report someone to the selectee list.
For a longer answer, I went to the web page for the Terrorist Screening Center: http://www.fbi.gov/terrorinfo/counterrorism/faqs.htm#FAQ8.
The Terrorist Screening Center, which is an agency within the FBI, owns the Terrorist Screening Database, from which the No Fly and Selectee lists from from.
These lists are limited only to individuals who are known or appropriately suspected to be or have been engaged in conduct constituting, in preparation for, in aid of, or related to terrorism.
The TSC only receives information collected by other government entities with pre-existing authority to do so. Each agency that contributes data to the TSC must comply with legislation, as well as its own policies and procedures to protect privacy rights and civil liberties.
Hope this answers your question, and thanks for participating on the blog.
Lynn
TSA Blog Team
Lynn, since you've deigned to post in this thread, please explain why TSA thinks identity matters to security. No one at TSA has ever proved able to do so and I'd like you to do this.
"....Your children will judge you for this. History will judge you for this. I look forward to the day that it happens."
Two thumbs up for this entire post!
(That you, Spiff?)
Sandra said...
"....Your children will judge you for this. History will judge you for this. I look forward to the day that it happens."
Two thumbs up for this entire post!
(That you, Spiff?)
October 23, 2009 2:58 PM
Ad my two also!
Sandra wrote:
Two thumbs up for this entire post!
(That you, Spiff?)
Not Spiff, but a (currently inactive) FTer who definitely knows who Spiff is and appreciates his point-of-view.
BTW, I notice that the TSA bloggers have gone back to approving posts out-of-order, perhaps to obscure less-than-favorable posts. Posts from after noon today appears well before some posts from before noon.
So what age is on this 4yo girl's government ID, and just how does this leaky layer of security check it?
ID checking (or lack thereof) is for airline revenue, not security.
Let's be honest about something, here.
SecureFlight is an invasive solution created by TSA for a problem created by TSA. Considering TSA's propensity for creating problems, what are the odds we'll see a solution to SecureFlight?
Instead of doing the right thing and getting rid of the list, that TSA has admitted does not contain the names of known terrorists lest they be tipped off, TSA implements a solution that is very invasive to the average American Citizen.
@Lynn: "These lists are limited only to individuals who are known or appropriately suspected to be or have been engaged in conduct constituting, in preparation for, in aid of, or related to terrorism."
So the FBI had been watching Zazi for awhile. Why wasn't he on such a list? Why didn't your BDO's pick up on him? Didn't want to tip him off? Interstingly enough, despite his alleged intentions to commit terror, he was permitted to board a plane. TSA must have been confident enough in its screening to permit him to board flights. And if TSA's that confident that it can allow suspected terrorists on if they're screened properly, then why have the NFL and selectee lists to begin with?
If these people are such a threat that they have committed terrorist acts or may, arrest them and get them in front of a judge. If they're not, screen them as normal and let them (and us, the American people) alone.
Earl
@Gunner:
So, what you are telling us that that there is not a single person in your entire airport organization who is both smart enough and empowered to say:
Wow, 4 year old girl is on the list, let me do the right thing for this CITIZEN and see if I can be proactive and rectify this immediately.
Thanks for your comment, Gunner.
On the point above, we totally agree with you. It should not happen. We're the first to say that no 4 year old is on the No Fly list. It's terrible when a parent is told that by anyone.
To be clear, as of now, the person who needs to make the decision that you’re asking for isn't TSA, it's the ticketing agent. That's the person who first encounters the passenger who can't print a boarding pass.
For airlines not yet using Secure Flight, if a parent shows up at the ticket counter saying that they couldn't print their child's boarding pass, the process is such that the airline ticketing agent should note that it is a 4 year old and process the ticket.
Sometimes that happens, and sometimes the agent decides, for whatever reason, to tell the parent that their kid is on the No Fly list. To be clear, the ticketing agent doesn’t even know if a person is or isn’t on any watch list - No Fly or Selectee.
And when the child gets the boarding pass, it means they are not on the No Fly list.
Under Secure Flight, when a person books a ticket with their full name as it appears on their government ID (or just full name of a child)and their date of birth, TSA will be able to use that information to clear the child. The parent will be able to print the boarding pass at home or at a kiosk.
Lynn wrote:
We're the first to say that no 4 year old is on the No Fly list. It's terrible when a parent is told that by anyone.
...
Sometimes that happens, and sometimes the agent decides, for whatever reason, to tell the parent that their kid is on the No Fly list.
Lynn, TSA's policy of blame the airlines is a classic move out of East Germany and the Soviet bloc that Americans will not fall for. I was particularly amused when TSA threatened to fine airlines $10,000 if their employees dared to tell the customers that DHS/TSA policy was preventing them from issuing a boarding pass. If you had it your way, this whole thing would still be completely shrouded in mystery and be even more opaque than it is now.
The problem isn't with airlines telling passengers why children (or adults) can't get boarding passes. The problem is with DHS/TSA insisting on continuing to use a secret blacklist with no accountability or effective means of redress, in spite of such policies being un-American. (and also in spite of repeated evidence that the list doesn't work anyway.)
Wow, this blog is awesome. It actually makes me not loathe the TSA as much, and the Cecil Adams blogging style is spot on. Cool stuff, keep it up.
Lynn said...
@Gunner:
So, what you are telling us that that there is not a single person in your entire airport organization who is both smart enough and empowered to say:
Wow, 4 year old girl is on the list, let me do the right thing for this CITIZEN and see if I can be proactive and rectify this immediately.
Thanks for your comment, Gunner.
On the point above, we totally agree with you. It should not happen. We're the first to say that no 4 year old is on the No Fly list. It's terrible when a parent is told that by anyone.
To be clear, as of now, the person who needs to make the decision that you’re asking for isn't TSA, it's the ticketing agent. That's the person who first encounters the passenger who can't print a boarding pass.
.......................
http://www.tsa.gov/approach/secure_flight.shtm
TSA has dedicated staff to review and scrub the existing No-Fly list and ensure all nominees meet the standing criteria. This review will establish the baseline for new records being added to the system and will significantly improve the quality of the data.
.....................
So TSA has a dedicated staff to review and scrub the lists but does not have the ability to remove a four year old girl from a watch list.
You people at TSA need to put down the drugs your using.
TSORon wrong again:
"Oddly enough Gunner the list is not ........ maintained by the TSA. Which is quite a shame really, I can think of a few folks that I believe truly deserve a secondary screening. My first step mother comes to mind. :)"
Lynn wrote:
"TSA has dedicated staff to review and scrub the existing No-Fly list and ensure all nominees meet the standing criteria. This review will establish the baseline for new records being added to the system and will significantly improve the quality of the data."
Gunner
If I understand procedures
Before TSA even gets involved with people suspected of being on the watch list the individual airline Ground Security Coordinator has certain procedures to follow. That includes calling local LEOS if confirmed so that should answer one of your questions RB. The only time TSA gets involved is when it's confirmed that this is the person on the list. Otherwise the airline GSC has procedures to rule a 4 year old girl out. Of course I may be missing some important steps and if I am I'm sure Bob will let me know.
Anon said in part
All the "rules" do is hassle those who aren't interested in causing trouble in the first place.
You want to make things difficult for real rule-breakers, then hire real security professionals (not the rent-a-cops), train them in espionage and counter-intel operations, and give them the authority to determine the realities of the situation and react to it.
Me, I got 5 plastic knives after 9/11, precisely because stupid people are running the show. I'm a software engineer, and I'm being screend by people who know less about security than I do. Seriously? What are you smoking, 'cause (1) it ain't legal, (2) I want some, and I don't even do drugs... It just MUST be that good.
-----------------------------------
You know what they say when you assume!!!
You have no clue what my background is or what my security knowledge is, but based on what you said yours is I could easily but a years wage that I have a lot more knowledge and experience than you do.
for anon and Sandra
"....Your children will judge you for this. History will judge you for this. I look forward to the day that it happens."
Two thumbs up for this entire post!
-----------------------------------
And if we continue to do our jobs they will be alive to judge us and thats more important to me.
"And if we continue to do our jobs they will be alive to judge us and thats more important to me."
Please don't flatter yourself - get a real perspective of how insignificant your job is. If it were truly a significant undertaking, TSA would not be hiring 90% of the individuals who man checkpoints.
I have a very common name. It's on one of those lists. I had all sorts of hassles getting boarding passes. I even went through the process to get cleared - no dice.
One another airline I had no problem. Recently I noticed my last name was trivially mis-spelled on my account for that airline.
If I can do it by accident, a terrorist can do it on purpose.
Hmmmm...
BTW... Thank you for having this blog and responding to comments.
"SecureFlight is an invasive solution created by TSA for a problem created by TSA. Considering TSA's propensity for creating problems, what are the odds we'll see a solution to SecureFlight?"
Um, didn't Congress task the TSA to develope some sort of pre-screening/names list? And TSA hasn't done very well at making it (CAPS II, anyone?). Shouldn't all of us contact our Congressional Reps and Senators and ask them to un-task TSA with this task? They (the TSA) can't stop this nonsence until Congress tells them to quit...
And if we continue to do our jobs they will be alive to judge us and thats more important to me.
October 24, 2009 12:45 PM
...............
As long as the airport sterile areas are not secure TSA is not doing its job.
How is the selectee list made? Who gets on it? There are many reports of similar problems, so there must be many, many, names. What kind of activity makes a person dangerous enough to have limited access to airplanes, but not to be arrested, or have limited access to other places?
Bob, thanks for stopping by and leaving a comment at my blog. I've done a post about your place here, which is pretty interesting.
Bob,
Could you take some time to address how the "secure flight" program will handle people whose gender presentation is ambiguous or different from their government I.D.? For example, people who are transgender or who just don't look clearly male or female? Admittedly, this is a small percent of the population, but I haven't seen any updates on how the TSA officers will be handling this situation.
- K.D.
Ah, the redress office, also known as the "Office of the Minister of too bad for you", "The List Is Never Wrong", "Why is your Child on The List if Your Child is Not a Terrorist?" and "Names Never Come Off The List"
So basically you're saying, that identifying a passenger makes that passenger less of a risk (wrong), you're saying that people mistakenly on the lists have options (wrong again) and you're saying that Secure Flight will solve all our problems with the inconvenience and stupidity of needing to be identified to fly... god how wrong can you get?
Flight is made safer by keeping weapons and explosives off planes. That's it.
This entire post is lies and excuses.
Even the DHS IG, hardly a unbiased or liberty-loving source, has pointed out what a joke the DHS/TSA TRIP "redress" program is.
http://tinyurl.com/yj7qjn5
DHS/TSA should be deeply ashamed of itself. You harass and delay thousands of innocent Americans and then refuse to provide any real transparency and redress.
The only answer is to allow these people to seek redress in open court in front of a (real) judge, to dismantle the secret blacklist, and to severely punish those responsible for it.
"It will reduce mismatched names by 99.9%. So, this will not be a problem in the future."
If I'm doing my math correctly on the 2008 data found here: http://www.faa.gov/airports/planning_capacity/passenger_allcargo_stats/passenger/media/cy08_primary_np_comm.xls, a 99.9% success rate still leaves over 735,000 name mismatches. Sounds like this would be a problem for those 735,000 name mismatches to me...
I tried to register with Secure Flight via the Southwest Airlines website, and immediately discovered an issue.
My state driver's license has my name as (let's say) Ann N Mous.
My passport has my name as Ann Nonny Mous.
So I guess if I'm flying within the U.S. I should make my reservation as Ann N Mous, and if I'm flying internationally I make it as Ann Nonny Mous? What if I'm on a flight with stops or transfers within the U.S. before I go international?
I see a BIG problem looming in my flying future.
Kevin Murray said... Bob, I have the same issue and have gone through the TRIP program many times. So many that I have lost count how many times I have submitted the TRIP program paperwork (just had to submit the paperwork yet again cus I had issues when I flew 2/3 weeks ago).
I sure hope the secure flight program will help, cus its frustrating to say the least of not being able to check-in online & and to have to take extra time to go to a ticket agent and have them fumble around to do everything that needs to be done.
I have heard you can get a redress #, but I can not find information anywhere on how to do this.
October 22, 2009 5:01 PM
-----------------------------
Sorry, just saw this. My response is that it is only necessary to contact TRIP Once. All TRIP responses contain a Redress Control Number. If a person has misplaced the RCN. Please contact TRIP Program Office at TRIP@dhs.gov.
If still having problems, TSA has worked with the airlines to establish pre clearance proceedures by which an individual airline can store a pax's name and DoB.
Thanks,
Blogger Bob
TSA Blog Team
With the number of people who fly daily I think there is a relatively small number of people who run into these issues. Nobody wakes up and says I'm going to frustrate x amount of people today. It's not an easy job.
Pathetic response "Bob." Why is this child still on the "selectee list?" The degrading, sensless theatrical production that we're made to endure at the airport is bad enough, but the sheer stupidity of most TSA employees and the fact that TSA has not stopped ONE attempted act of terrorism attests to the agency's total inneffectiveness (and don't suggest that there's more than has been made public, if TSA had ever done something other than take a kid's play-doh or, even worse, baby bottles and contribute to America's athlete's foot problem, you'd have been sure to tell us).
Shame on you.
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