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Central Appointments
(800) 529-4677 | (800) JAX-HOSP
Hospital • Albany • Jacksonville
Key
West • Kings Bay • Mayport
Includes after-hours access to
the Nurse Advice Line | |
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Patient Safety Information
You—the patient—are a vital member of the health care
team. The single most important thing you can do is to
be an active member of your team. Research shows that
patients who are more involved with their care tend to
get better results.
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Patient priority is governed by
Title 10 of U.S. Code:
1) Active duty personnel.
2) TRICARE Prime members with a PCM at NH Jax
who are active duty family members.
3) TRICARE Prime members with a PCM at NH Jax
who are retirees, their family members, or
survivors of sponsors who died on active duty.
4) TRICARE Prime members with a civilian PCM
5) Active duty family members not enrolled in
TRICARE Prime and
6) All other beneficiaries
- Call DEERS at (800) 538-9552 to update your address.
- Go to TRICARE HBA or TSC to transfer your enrollment and get
a PCM.
- Go to Outpatient Medical Records to register, update
address/telephone, turn in records and submit health insurance
information. Please update us with any changes.
- Call your PCM for an initial visit. If your PCM is at NH Jax,
call Central Appointments at (800) 529-4677 or (904) 542-4677.
- If you are moving with school-age children, see the Florida
Department of Health or Georgia Department of Education website
for requirements.
For information on base access call
your sponsor, NH Jax Security or base Security.
Main Hospital
Visitors without base access who visit Monday – Friday 7:30
a.m. – 3 p.m. must complete a security request with hospital
security at (904) 542-7545. The pass can be picked up at Pass &
ID (Yorktown Gate). Bring a driver's license, proof of
insurance, registration and photo ID. All vehicle occupants need
photo ID. If your visit is expected after hours, work with your
sponsor or hospital staff to complete a security request at
least 24 hours prior. Pick-up at Pass & ID.
Visitors to Labor & Delivery or Maternal
Infant Unit
For the birth of a child, we can provide
sponsors multiple security forms based on
delivery date. Give your forms to L&D staff so
your sponsor can be issued 30-day visitor
passes.
Branch Health Clinics
Visitors without base access should go to Pass & ID (main
gate).
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Hospital Central Tower, 1st
Floor, (904) 542-7341. In an emergency, call 911
or go to the nearest emergency room. Aboard NAS
Jax, ambulance service is available 24/7 at
(904) 542-3333.
The hospital’s ER is open 24/7 and sees an average of 125 people each day. Using
the standard “triage” model, patients are seen based on the seriousness of their
condition—not the order in which they arrived.
An emergency is a medical, maternity or psychiatric condition that would lead
someone with average knowledge to believe that a serious medical condition
exists; that the absence of immediate medical attention would result in a threat
to life, limb or sight; severe painful symptoms that require immediate attention
to relieve suffering; or when a person is at immediate risk to self or others.
You do not need to call your PCM or TRICARE to get emergency care. Examples of
emergencies include severe bleeding, chest pain, severe eye injury, broken bone,
inability to breathe, spinal cord injury or no pulse.
For urgent care, TRICARE Prime members need to call Central Appointments at
(800) 529- 4677 or your PCM. Your PCM may see you that day or—if they’re
unable—refer you to a network care provider. After hours, Central Appointments’
Nurse Advice Line will assist you. If you don’t get this referral and you get
care from someone other than your PCM, you will be billed under TRICARE’s more
costly Point of Service option. Urgent care is for things like a minor cut,
sprain, migraine, earache, rising fever or urinary tract infection. Inpatient care and surgery is
performed at the hospital. If you are at a
branch health clinic, please see your PCM for
information and referral for inpatient care,
surgery and maternity care.
Admissions LocationHospital Central Tower, 2nd Floor, Room 2006
(904) 542-7811. Open 24/7.
Items required for admission:
- Patient’s full name, date of birth, address, gender, religion, marital
status Patient’s military or family member ID card
- Sponsor’s name, rank, rate, Social Security number
- Name/telephone number of person to be notified in case of emergency
- Copy of Advance Directive (i.e. Living Will, Durable Power of Attorney for
health care) if applicable
- Patients with insurance (in addition to TRICARE) need to bring their health
insurance card. Auto insurance information is also required when the patient was
injured in a motor vehicle—related accident. NOTE: Collecting insurance
information helps the Navy recover medical costs. All funds recovered from
insurance companies are used to improve patient services.
Below is an alphabetical list of hospital and branch health clinic outpatient clinic, services and programs.
Breast Care Center
(904) 542-9296
Brings together our health care experts from
radiology, general surgery and primary care to
offer an integrated approach to early detection
and treatment of breast cancer.
Cardiology
Hospital East Annex, 1st Floor (Internal
Medicine), (904) 542-7608. Branch health clinic
patientscan be referred for care. This specialty
clinic sees patients by referral for heart
conditions. Check-in is at Internal Medicine at
the hospital.
Dental
Hospital Central Tower, 2nd Floor, (904)
542-7540
BHC Albany: (229) 639-7871
BHC
Jax: (904) 542-3500, ext. 7116
BHC Key West:
(305) 293-4818/4819
BHC Kings Bay: (912)
573-4212
BHC Mayport: (904) 270-4460
Provides general dentistry and oral surgery to
active duty.
Deployment Health Center
NH Jax/BHC Jax (Building 964), (904) 542-3500,
ext. 8115/8724.
Located at BHC Jax.
Dermatology
Hospital East Annex, 1st Floor (located at a
window in Dermatology/Neurology). Branch
healthclinic patients can be referred for
care.This specialty clinic sees patients by
referral for skin conditions. Check-in is
located at a window in Dermatology/Neurology at
the hospital.
Diabetes Center
Hospital East Annex, 1st Floor (Internal
Medicine Clinic), Room 1509, (904) 542-9178.
Branch health clinic patients can be referred
for care.
Ear, Nose & Throat (ENT)
Hospital Central Tower, 5th Floor, (904)
542-7471. Branch health clinic patients can be
referredfor care.This specialty clinic sees
patients by referral for ear, nose and throat
conditions; services include surgery and
audiology.
Emergency Department & Acute Care Clinic
Hospital Central Tower, 1st Floor, (904)
542-7341. In an emergency, call 911 or go to the
nearestemergency room. Aboard NAS Jax, ambulance
service is available 24/7 at (904) 542-3333.
Family Medicine
Hospital East Annex, 2nd Floor, (904) 542-7963
BHC Albany: (229) 639-7884
BHC Key West:
(305) 293-4834/4850
BHC Kings Bay: (912)
573-0608
BHC Mayport: (904) 270-4220
Family Medicine is one of our primary care
clinics, where adults and children can be
assigned a PCM. Family Medicine at the hospital,
BHC Mayport and BHC Kings Bay have implemented
Medical Homeport, a new Navy-wide approach to
primary care that places you in the center of a
team—a family of caregivers. Family Medicine
provides care for the entire family, including
physical exams, wellness, disease management,
women’s health, low-risk obstetrical services
and procedures such as vasectomies.
Gastroenterology
Hospital East Annex, 1st Floor (Internal
Medicine), (904) 542-9473.
Branch health
clinic patient scan be referred for care.This
specialty clinic sees patients by referral for
gastrointestinal system conditions;
servicesinclude surgery. Check-in is located at
Internal Medicine at the hospital.
Immunizations Hospital East Annex, 2nd Floor, (904) 542-7810
BHC
Albany: (229) 639-7815
BHC Jax: (904)
542-3500
BHC Key West: (305) 293-3929
BHC
Kings Bay: (912) 573-8250
BHC Mayport: (904)
270-4305
Provides the full range of adult and
child immunizations and school-entry
immunization forms.
Internal Medicine Hospital East Annex, 1st Floor, (904) 542-7910.
Branch health clinic patients can be referred to
Internal Medicine and its specialty clinics.
Internal Medicine is one of our primary care
clinics, where adults can be assigned a PCM.
Internal Medicine has implemented Medical
Homeport, a new Navy-wide approach to primary
care that places you in the center of a team—a
family of caregivers. Internal Medicine provides
adults with primary care and specialty services
such as physical exams, wellness,
diseasemanagement and women’s health. Check-in
for Cardiology, Gastroenterology, Neurology
andPulmonology is at Internal Medicine.
Mental Health Hospital Building 2034 (at base of orange and white water
tower, just south of hospital),(904) 542-3473
BHC Kings Bay: (912) 573-4524
BHC Mayport:
(904) 270-4280
Patients at other branch
health clinics can be referred for care.
Services include outpatient evaluation and
treatment of depression, anxiety and other
issues. Active duty have priority access, and
active duty spouses may be seen when space is
availableat the hospital. Families may call
Value Options at (800) 700-8646 for civilian
mental health care.
Neurology Hospital East Annex, 1st Floor (Internal Medicine), (904)
542-9047/7373. Branch health clinicpatients can
be referred for care.
This specialty clinic
sees patients by referral for conditions of the
brain and nervous system. Check-in is located at
Internal Medicine at the hospital.
Nuclear Medicine Hospital Central Tower, 1st Floor (near ER), (904)
542-9047/7373/7940. Branch health clinicpatients
can be referred for care.
This specialty
clinic sees patients by referral and perfoms
scans using a small amount of short-lived
radioactive material to diagnose and treat a
number of conditions.
Nutrition Hospital Central Tower, 1st Floor, Room 1102 (near Security),
(904) 542-9786. Branch healthclinic patients can
be referred for care.
This specialty clinic
sees patients by referral; active duty who are
out of standards can self-refer. Services
include individual consultations and group
classes for weight management,prenatal
nutrition, cardiovascular issues and diabetes
education.
OB/GYN Hospital East Annex, 1st Floor, (904) 542-7419/7420
BHC Key
West: (305) 293-4834/4850 (Family Medicine)
BHC Mayport: (904) 270-4270
Other branch
health clinic patients can talk to their PCM for
information on OB/GYN care.
Offers a full
range of women’s health services, including pap
tests, preventive health,contraception, prenatal
care, colposcopy and surgery. To take advantage
of prenatal and baby-care classes, please call
(904) 542-BABY (2229).
Occupational Health Hospital Central Tower, 1st Floor, (904) 542-7297
BHC Albany: (229) 639-5557
BHC Jax: (904)
542-3500, ext. 8713
BHC Key West: (305)
293-4848
BHC Kings Bay: (912) 573-3638
BHC
Mayport: (904) 270-4347
Offers services to
military and civilian employees in support of
Navy Occupational Safety and Health.
OptometryBHC Albany: (229) 639-5976
BHC Jax: (904) 542-3500, ext.
8848
BHC Key West: (305) 293-4849/4851
BHC
Kings Bay: (912) 573-4227
BHC Mayport: (904)
270-4328
Sees active duty by appointment for
eye conditions, eye glasses, eyewear for the
field and walk-in eyewear repair.
Ophthalmology Hospital East Annex, 2nd Floor, (904) 542-7680. Branch
health clinic patients can be referred
forcare.This specialty clinic sees patients by
referral for eye conditions; services include
surgery andeyeglasses.
Orthopedics Hospital Central Tower, 1st Floor (near ER), (904)
542-7365.
Branch health clinic patients
canbe referred for care.This specialty clinic
sees patients by referral and surgically treats
musculoskeletal injuries anddisorders.
Pediatrics Hospital East Annex, 1st Floor, (904) 542-7302.
Branch
health clinic pediatric patients may beseen in
Family Medicine at their location.Pediatrics is
one of the primary care clinics at the main
hospital, where children can be assigneda PCM.
Pediatrics has implemented Medical Homeport, a
new Navy-wide approach to primarycare that
places you in the center of a team—a family of
caregivers. Pediatrics provides children with
services such as physical exams, wellness,
disease management and same-day appointments.
Physical Therapy & Occupational Therapy (PT/OT)
Hospital Central Tower, 1st Floor, (904)
542-7375.
Branch health clinic patients can be referred
for care.Our new, state-of-the-art facility is
poised to become a vital regional warrior care
center.Equipment includes an aquatic treadmill
for patients to build strength and fully
equipped living quarters for patients to regain
the skills of daily living. Sees patients by
referral.
Pulmonology
Hospital East Annex, 1st Floor (Internal
Medicine), (904) 542-7041.
Branch health
clinic patient scan be referred for care.This
specialty clinic sees patients by referral for
lung conditions. Check-in is located at Internal
Medicine at the hospital.
Sleep Disorders Clinic Hospital Central Tower, 5th Floor, (904)
542-9427.
Serves hospital and branch health
clinicpatients.Serves active duty patients by
referral for non-invasive evaluation of sleep
disorders.
Substance Abuse Rehabilitation Program (SARP) Hospital Building 2034
(at the base of the orange and white water
tower, just south of thehospital), (904)
542-3473. Branch health clinic patients can be
referred for care.SARP provides rehabilitation
services to people affected by alcohol or drug
dependence. SARPis available to active duty,
retirees and families age 18 and older.
Urology Hospital Central Tower, 1st Floor, (904) 542-7488. Branch
health clinic patients can be referredfor
care.This specialty clinic sees patients by
referral for urologic conditions; services
include proceduressuch as vasectomies and
circumcision.
Wellness Center/Health Promotions Hospital Building 867 (next to NAS
Jax fitness center), (904) 542-5292
BHC
Albany: (229) 639-5542
BHC Key West: (305)
293-3857
BHC Kings Bay: (912) 573-4237
BHC
Mayport: (904) 270-5251
Our award-winning
Wellness Center offers programs to help you make
lasting improvementsto your health. You can take
a class or speak to a health educator or
dietician. Call or stop by to sign up or make an
appointment or visit Challenge 4 Life on our
website.
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We want to hear your suggestions to improve as well
as compliments. You may visit Patient Relations,
contact the department’s Patient Relations
representative, submit an ICE comment using a kiosk
located in most waiting rooms or submit an ICE survey
online. CO’s Care Line is available at (904) 542-2273 or submit a comment
sheet from one of the boxes located throughout the
facility. We also appreciate the time you take to
fill out the survey mailed to you after each one of
your visits. We are delighted to report that last
year our patient satisfaction scores were 92% and
88% in Navy Medicine and ICE surveys.
Hospital Central Tower, 1st
Floor (near Galley)
(904) 542-9175 nhjaxcustomerservice@med.navy.mil
BHC Albany: (229) 639-7829/7886
BHC Jax: (904) 542-3500, ext. 8754
BHC Key West: (305) 293-4872
BHC Kings Bay: (912) 573-4458
BHC Mayport: (904) 270-4446 (main clinic)
Health Care Resolutions works with patients, staff
and volunteers throughout the southeast region in
cases of an unexpected outcome or a potential
quality of care issue.
Serves the hospital and all
branch health clinics.
Hospital Central Tower, 5th
Floor, Room 5053
(904) 542-7009; Pager: (904)
565-0780. On-call 24/7.
Members of the Patient Advisory Council
include federal employees enrolled to the hospital
and hospital staff.
Responsibilities
Hospital Central Tower, 2nd Floor, Room 2006, (904)
542-7811. Open 24/7.
Items required for admission:
- To work together with hospital staff to promote patient and familycentered
care.
- To collaborate with staff to improve quality of care in both inpatient and
outpatient settings.
- To channel information, needs and concerns to hospital leadership.
To learn more about the council please contact Patient Relations at (904)
542-9175 or email: nhjaxcustomerservice@med.navy.mil. |
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