Question | Answer |
What is the commissary's return policy? |
If, for any reason, a patron is not satisfied with merchandise paid for and removed from the commissary, the merchandise may be returned for a refund or exchanged for another of the same item. |
Question | Answer | Do I have to have my receipt to make a return? |
A receipt is only required to return tobacco products or baby formula; if the customer does not have a receipt for these items, they may be exchanged, but only for another tobacco product or baby formula, respectively. |
Question | Answer |
If I return products without a receipt, how will I receive my refund? |
If you return products without a receipt, the commissary will issue your refund in DeCA gift cards in $25 and $50 increments, until the remaining balance owed to you is $24.99 or less, which you will receive in cash. |
Question | Answer |
If I return products with a receipt showing I purchased them with a DeCA gift card, how will I receive my refund? |
If you return products with a receipt showing you purchased those products with a DeCA gift card, the commissary will issue your refund in DeCA gift cards in $25 and $50 increments, until the remaining balance owed to you is $24.99 or less, which you will receive in cash. |
Question | Answer |
If I return products with a receipt showing I purchased them with another method of payment, how will I receive my refund? |
Merchandise purchased with cash, debit card, check, traveler's check or money order will be refunded in cash. Merchandise purchased with a credit card will be refunded to that credit card. |
Question | Answer |
Can I return products to a different commissary from the one where I originally purchased it? |
Products purchased at one of DeCA's commissaries may be returned to another commissary if the item is in that store's computer system. |
Question | Answer |
Why did DeCA change its policy on giving cash back for refunds without a receipt? |
DeCA made this decision in order to move its policies in line with standard industry practices and help protect your commissary benefit. |
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