How does the Guard/Reserve On-Site Sales Program work?

The Defense Commissary Agency implemented the Guard/Reserve On-Site Sales Program to provide the commissary benefit to deserving Guard/Reserve members and their families that live in areas that are not close to an existing commissary store. These sales provide patrons savings of 30% or more; the same as active duty military and their families who shop the commissaries on a regular basis. The host commissary works with Guard/Reserve units that have at least 150 members stationed in an area and selects items to offer to these individuals during the sale. At some sales, patrons may pre-order product then pickup and pay for the products at the sale. Guard/Reserve Sales where pre-orders are available can be found at www.commissaries.com. In the near future, credit payment may be completed on-line and the items can be picked up at the sale.

Why won't the system authorize me to enter the Guard/Reserve On-Site Sales System?

DeCA's Virtual Commissary connects to the Defense Enrollment Eligibility Reporting System (DEERS) to determine/authorize shopper eligibility. If you entered your information correctly (retry using the exact format shown) on the log-in screen, you may need to visit the nearest Uniformed Services ID card facility to update your records. You can located the nearest ID card facility, by visiting DMDC's Rapid site locator Defense Manpower Data Center (DMDC) RAPIDS at https://www.dmdc.osd.mil/rsl/appj/site?execution=e2s1. Call ahead for hours of operation and instructions.

What if I want to change order quantities or delete an order that I submitted?

Changes to existing orders can only be made at the on-site event. Just let the commissary service personnel know of the items you longer want and they will remove them from your order.

What if I find the product is damaged or outdated once I return home?

If you find a damaged item in your order at the sales event, locate a sales representative at the sale and your order will be adjusted.
If you do not find the damage until you have returned home, you can contact the commissary that sponsored the sale or the Guard/Reserve Team at DeCA Headquarters at (804) 734-8000, Extensions 48331; 48292; 48453 and 49827.

Am I allowed to use coupons for products purchased online?

We do not have the capability to accept coupons on-line; however, coupons may be redeemed during checkout at the on-site event.

How do I pay for products ordered online?

Currently, products ordered on-line must be paid for at the sale location; however, DeCA is developing a credit card pre-pay feature that is expected to be implemented later in 2009.

When can I expect a true on-line shopping / payment / delivery service from the commissary?

The Defense Commissary Agency has been exploring such an option. DeCA sells products to patrons at cost; there is no profit margin to fund the many costs that would be associated with providing an online shopping service. First and foremost, DeCA must ensure product costs are affordable for our customers through an online service and then the required additional labor costs and delivery charges must be weighed to determine if the service is providing a true benefit.