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Getting Care Under the Demonstration


Emergency Care
If you have an emergency, you should go to the nearest emergency facility. Contact International SOS before leaving the facility, preferably within 24 hours or on the next business day, to coordinate continued care.

All Other Services
You don't need a referral for routine, urgent, specialty or preventive care, but some services will require prior authorization. Please contact International SOS if you have any questions about services requiring authorization.

Approved Demonstration Providers
All care received within the demonstration area in the following scenarios must be received from Approved Demonstration Providers unless you request and receive a waiver from International SOS.

  • You live and get care within a designated demonstration area
  • You live in the Philippines outside of a demonstration area, but plan to get care within a demonstration area

To find an approved provider contact International SOS or search the online provider directory. (Approved Demonstration Providers will be available online beginning November 2, 2012).

If you are currently engaged in an ongoing episode of care with a non-approved provider when the demonstration begins, and you wish to continue care with that provider, submit a waiver request to International SOS.

If you do not get care from an Approved Demonstration Provider and you do not receive a waiver, you will be responsible for the full cost of care.

Certified Providers and Pharmacies
There are times when you will still be required to select providers from the Philippines Certified Provider List. If you live in a designated demonstration area, but get care outside of a demonstration area, you must select a certified provider. Additionally, pharmacies are not included in this demonstration, so you will continue to select certified pharmacies from the Philippines Certified Provider List.

To find a certified provider or pharmacy, search the Philippines Certified Provider List.

Note: All beneficiaries who travel to the Philippines must select providers and pharmacies from the Philippines Certified Provider List.

Last Modified:September 27, 2012

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Contact

International SOS
+63 2687 8656
Email: support@global24NS.com