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 DTOPS Order Status
(12/12/2008)This document is intended to assist customers in understanding the DTOPS order process, what the different order statuses mean, and what customers should expect to see at various points during the order process. Below are the steps and corresponding DTOPS statuses of a typical order. Potential problem or exception statuses are discussed at the end of this document.| 1. Customer begins creating an order. | Order Unpaid | | 2. Customer attempts to make payment. | Payment Initiated is the status while DTOPS is communicating with the payment service. | | 2a. Payment is successful. A payment confirmation screen will appear at this point, recommending that the customer print this screen for their records. | Once the payment goes through, the status changes to Payment Complete (may take a few minutes). DTOPS will then automatically send the order information for fulfillment, which changes the order status to Fulfillment Initiated. | | 2b. Payment fails or is denied. | Payment Denied. Customer may try making payment again. | | At this point, if the order says Fulfillment Initiated, the customer is done. The fulfillment team is now working on the order. | | 3. Once the order has been fulfilled, the customer will receive an e-mail stating that their detailed order receipt is ready in DTOPS to be printed. | Fulfillment Complete | | 3a. For on-line credit card orders containing only straight renewals (no replacement transponders requested), this should occur automatically within a couple of hours of making a successful payment. | | 3b. Customers requesting new transponders - whether for new vehicles or replacement transponders for existing vehicles - will also receive a paper receipt mailed with their order. |
Potential Problems
Payment Reversed: This means that your payment has been returned by your financial institution. You will be contacted by a member of the Finance Center to resolve this. Your transponder will be turned off until payment is satisfied. |
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